YellowPages.com — illegal billing practices
YellowPages.com promised my company, Adventure Films International, more than a year ago that we would be receiving regular stats with our new contract. I periodically checked the service by running a search on my business classification, but not once during the entire term of our contract did my business ever show up in a search - it would only show up if you searched for Adventure Films International, Inc. - and not once in a year did we receive any stats. We were hassled by phone every two hours starting in middle May 2006 for the contract renewal, even though I repeatedly told them I was dissatisfied and would not renew and they began calling me every hour. I could not even conduct business because of their incessant calls. They promised to fax a form from Yellowpages.com to cancel the account, but they never did send it. I wrote my account information on a FAX Cover Sheet and wrote PLEASE CANCEL MY ACCOUNT IMMEDIATELY and faxed it to YellowPages.com. A couple of weeks later they pulled out their regular monthly payment out of my business checking account, and they continued to withdraw monthly debits in spite of repeated attempts to get them to stop. They continued this for months after my contract with them expired. I eventually had to close out the checking account in order to prevent them from making monthly unauthorized withdrawals. That was about 4 months ago. The harrassing phone calls come a dozen or so times a day. Yesterday, I got a threatening letter saying they are going to sue me. They are now claiming that our cancellation was never received.
I want the seven months of payments September, 2006 through March, 2007 investigated and returned. I want the phone calls to cease immediately. This is a cease and desist order to the fullest. Stop calling our business line, stop taking payments that were NOT authorized and return the payments you took without authorization and leave us alone. This account is CANCELLED and has been for almost a year now. I have already contacted the FTC about this and they stated that YellowPages.com had recently agreed to a settlement for similar charges of illegal billing practices, and they were extremely interested to learn that they are continuing their illegal practices.