The complaint has been investigated and
resolved to the customer's satisfaction
Yatracustomer service

Dear Sir/ Madam,

I took a unfortunate decison to book tickets to travel between Banglore to Mumbai ( return), due to personal reasons I had to cancel my wife and sons ticket from Mumbai to Bangalore ( travel date 03/04/2011- (6ILISP) ). In spite of several emails sent and a promise by the customer service that a refund of £72.00, I still haven't seen it till date, looking at some of complaints people have against this company, I'm scared that I will never see this refund. I was under the impression that Yatra was a reputable company, however this will be first and last dealing with them.

I can only hope that I will get my refund someday.


Jijay Joykutty

  • Updated by Yatra Team · May 24, 2011

    Dear Mr. Joykutty,
    Thank you for contacting us at Refund of GBP 72.00 is processed on the above transaction from our end on 16th May, 2011 post which the bank would take approx. 4-5 to update the credit into your credit card account. Please note in case of a Debit card transaction bank would take 8-10 days for the credit. We hope the refund is reflecting in your account by now.
    Best Regards

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.