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Yahoo!  -  wowmall watch purchase scam

A
Author of the complaint
10:06 am
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Dear Manager,

I'm a victim of a watch purchase scam on the Yahoo Ads by Wowmall. I ordered a S$79 watch online on 19/4/18 and received a dummy watch on 24/4/18 that is not working . They only accept COD and claimed to offer 15 days refund. I contacted them for a refund but they did not reply.

I hope Yahoo can alert the general public on such scam and prevent unscrupulous merchants from making use if a highly credential platform to scam innocent people. Thanks.

Regards,
Alfred Tan
Mobile: +65 [protected]
Email: [protected]@yahoo.com

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51 comments
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I'm also a victim of “Black&Decker Tool Combo Kit - Multi attachments” purchase scam via Facebook by Wowmall online store. I bought the above product by COD (HK$549) on 8 Oct 2018, however, the product what I received is not corresponding to descriptions on the website! So ridiculous!

Anyone knows how I can get back my money in Hong Kong please?

Y
Sep 26, 2018 5:48 am

Any idea how to cancel the order guys? I just recently brought the some stuff there! Omg!

S
Sep 05, 2018 11:42 pm
Verified customer This comment was posted by a verified customer. Learn more

To all in Singapore

Please go to Blk 1090 Lower Delta Road #01-05/07 to get a full refund.
Bring your product in a complete package ie. Original Package, box etc.
Say your are there for REFUND.

I bought 2 watches in June and have been trying in vain to get a reply from the Customer support at Veronica (Support) . Finally saw some one had posted the address on at this forum. DO NOT WASTE TIME SENDING EMAIL! You will never get a reply.

I went yesterday 05 Sep 2018 and got a full refund.

R
Aug 24, 2018 5:08 am

https://www.straitstimes.com/singapore/wowmall-flagged-by-case-for-misleading-customers

R
Aug 24, 2018 5:05 am

Hi Irwan, thanks for your advised. I'm a victimb of this scam too. Bought 2 wrist watch and when received all are filmsy and not matching as advertised. I went down to Comone Logistic at Lower Delta in the early afternoon today. Just told the staff I want a refund for the 2 watches. They didn't even ask a thing and start processing my request. Didn't even check whether there is any watch in the boxes. The good thing I didn't throw the box when both items delivered by Ninja Van delivery man. Got my money back fully.

Y
Aug 24, 2018 2:46 am

Seems like NO ONE even bother to report the case to the police, what kind of victims are you guys? ;)

C
Aug 23, 2018 6:27 am

now it is advertised on facebook as well. Bought watch at SGD 89. after reading post, refused to accept it from Ninja Van. Told ninja Van it is a scam and I simply refuse to pay since it is cash on delivery.

M
Aug 05, 2018 11:05 am

now i buy gold 18k, at price rm 199 for 25 gram..hahaha pieces..if i buy 2, the second become rm 99.00..oh noooooo
an i say to ninja van i want cancel...the total must pay rm 694.00 for 6 pieces bracelet

D
Jun 14, 2018 1:09 am

Anyone going down to get back their refunds, please make sure you bring along the wrapper. Its essential. If not, there will be delays in the refund for how long I wont know.

I
Jun 15, 2018 8:26 pm
Verified customer This comment was posted by a verified customer. Learn more

Yes i bring the whole thing. Box and watch. The box seemes to be more important as it is proof of comone delivery. They did not even bother checking if the watch is in the box or not. Just the box with the comone stickers and label is sufficient for refund

D
Jun 25, 2018 8:46 am
Replying to comment of irwanb8811

I'm going to go down and get my refund is there anyone I need to ask for at there?

I
Jun 26, 2018 5:26 am
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Dylan gian

just ask anybody thats there.

H
Aug 04, 2018 12:19 am
Replying to comment of irwanb8811

Are they open on weekends? I just got my item just now and it really not as what it is being described. Thought of going down to the address given today but not sure if there are open on weekends.

D
Jun 13, 2018 7:47 pm

Even today time stamped 14th June 2018, 8.45 am, YAHOO is still advertising for WOWMALL. We should try to see if we could do a class action sue against Yahoo for being an accessory to this scam. For those who managed to get their refunds at Lower Delta Road, may I know what time this office opened? Went there too ear at 9 am on Monday and they have not open yet. Intend to go down later maybe around 12 pm to try and get the refund. Will update later.

David

I
Jun 13, 2018 11:57 pm
Verified customer This comment was posted by a verified customer. Learn more

hi David
I came around 10.30 AM
normal office hours
if I am not mistaken they should be open 24 hours as usually this type of company operates around the clock.
but maybe the ramadan holiday affects their normal operating hours

D
Jun 14, 2018 1:07 am
Replying to comment of irwanb8811

Hi Irwan, tks for your help in giving me the address at blk 1090. I went down around 11.30 am today and got back my money $68. Phew... Try to fish info from the chap but all he said they are just courier. Something got to be done against Yahoo. They continue to support WOWMALL despite received so many complaints of FRAUD from us. Anyone who knows how to form a class action against Yahoo. Hit them with huge compensations.

K
Jun 09, 2018 1:33 am
Verified customer This comment was posted by a verified customer. Learn more

Hi, Yahoo.

Please block all ads from Wowmall at all cost and with immediate effect to keep your reputation. Whatever items sold by Wowmall are fake and cheap.

Are you guys (like me as consumers) agree?

V
Jun 08, 2018 6:13 am
Verified customer This comment was posted by a verified customer. Learn more

I am a victim too. Try contacting and emailing them but with no reply at all. Made a police report but they claimed that they could not do anything because the vendor was in China and there was no point suing them as legal fee was going to be high.

Today went down to 1090 Lower Delta Road to get refund. No question asked. Got my money in full.

Thank you for the lead.

I suggest everyone to get your refund and make a police report.

I
Jun 08, 2018 7:04 pm
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of victim65

Hi, good to hear that you have the same experience with me.
Lets share this news so that more victims can get their money back.

M
Jun 06, 2018 2:40 am

Hi anybody purchased an addidas ultraboost shoes for $89 which was advetised in Facebook last may? I purchased the item and got a really bad imittation only which i think is worth $20 only.

I
Jun 05, 2018 7:00 am
Verified customer This comment was posted by a verified customer. Learn more

unfortunately I also fell to the same scam today
Has anybody tried going to comone express office in Singapore to check with them?

address is ComOne Int'l Logistics Pte Ltd (Singapore) Blk 1090, Lower Delta Road #1-05-07 Singapore
I am tryng to contact them tomorrow

please kindly include me in discussion if anybody can manage to get a refund or want to do a police report etc
my email is [email protected]

thanks all

I
Jun 05, 2018 9:09 pm
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of irwanb8811

Guys. I just got my money back.
Went to comone office at lower delta road
Meet the guy there and he knows .
He just ask me to fill up a firm and then refunded my $68

Address is 1090 lower delta road. 01-05-07, goodluck

M
Jun 06, 2018 2:41 am
Replying to comment of irwanb8811

Do they have no. to contact?

I
Jun 06, 2018 3:04 am
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of mkits

yes but dont bother as it is a recording and keep getting disconnected.

just go to the address and ask for refund

I did and got my money back

M
Jun 06, 2018 3:28 am
Replying to comment of irwanb8811

Ok thanks! I just called the ninja van courier and gave me the guy that i can contact in comone express his name is Mr. Roy Rao is this the same guy you talked to?

I
Jun 06, 2018 4:11 am
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of mkits

Dont bother with emailing roy rao.

Please just ho direct to the office as i described.

They dont ask many thing, they understand already and will refund your money on the spot.
Ninja van wont be abke to do anything whichnis a dissapointment for me especially considering that the comone express guy came wearing ninja van uiform etc which makes me accept the package

M
Jun 21, 2018 5:04 am
Replying to comment of irwanb8811

How to get the refund in Malaysia?

I
Jun 21, 2018 11:26 pm
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Mite 36

I am not sure but i suggest uou google the deluvery xompany and go tho their address. Especially if they are the 9ne qho received your COD money.

Y
May 31, 2018 9:59 pm

i am a victim too. buy a automatic luminox watch. end up deliver a battery operated sancsbirds. feel cheated. i click the ads from Yahoo page

J
Jun 05, 2018 2:15 am
Replying to comment of YYOoi

I'm a victim too.. Received a pasar malam watch.. Really [censored].. I sent dozens of email to them but no reply at all.. Anyone can solved this issue pls share.. Thks

V
May 31, 2018 8:11 pm

Where to contact them? Anyone got address for return the goods?

G
Jun 03, 2018 11:43 am
Replying to comment of Vieux Chan

GL INTERNATIONAL LOGISTIC SDN BHD
L28-03-03A
Level 28, PJ Exchange
No. 16A, Persiaran Barat
46050 Petaling Jaya
Selangor
Attention: Miss Kesha [protected])

S
Jun 07, 2018 1:43 am
Replying to comment of

I also fell into this scam and can you contact me at 9783 0107 because I wish to get a refund as well.

I
Jun 15, 2018 9:12 pm
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Shankari J

hi Shankari
just email me at [email protected]

i will try tohelp if i can
i too m a (ex) victim . ex because i got my money back

M
Jun 21, 2018 5:01 am
Replying to comment of Genu

Hi. I had the same experience and just received the package yesterday. As I'm from Malaysia, can I get my refund here at this address instead of Delta Road in Singapore?

M
Jun 21, 2018 5:02 am
Replying to comment of Genu

Hi. I had the same experienced and just received the package yesterday it is fake. I bought boomox speaker. As I'm from Malaysia, can I get the refund at this address that u gave just now instead of Delta Road Singapore?

D
Oct 04, 2018 12:00 am
Replying to comment of Genu

hi...just wondering ..did u get your refund after you returned your fake item?i ve just managed to communicate with gl international logistic operator just now. she asked me to return the item.im afraid that ill lost both...my money and my fake item

J
Oct 18, 2018 1:03 am
Replying to comment of irwanb8811

Can u help me too? I want my money back

P
May 31, 2018 2:02 am

I too was a victim of fraud by wowmall. I bought a Luminor awtch as advertised by them but instead received a back alley production with the name of Pintime which looks so flimsy. Have sent email to [email protected] for refunds as instructed by their chat line but to date, after a dozen request for refunds, no reply from them. I am sure Yahoo staff have monitored our reviews and complaints and yet they continue to support wowmall to advertised their scams. Doesnt that makes them an accessort to the frauds? Anyone have any knowledge on how to start a class action against Yahoo for the fraud? Any suggestions will be greatly appreciated.

David

M
May 31, 2018 2:51 am

Exactly the same experience with the same watch here (ordered Liminor, received Pintime), with the exception that upon contacting over phone, they (a female named Kesha) asked me to return the watch, promising to process a refund after 5 working days.

C
May 30, 2018 9:09 am
Verified customer This comment was posted by a verified customer. Learn more

Dear potential customers of wowmall,

I recently purchased an $88 watch that looked extremely high quality online . When I received my package, The courier from ninja van refused to allow me to open the box to check the quality of the item . I accepted it and took it as such as I had researched beforehand and found out that yahoo actually supports and promotes wowmall . @yahoo, being such a huge global organization, I am shocked and appalled that you could support an online retailer such as wowmall . The watch was horrible to say the least . For example, The strap of the watch was not made of real leather, and instead was made of low quality pvc that can be easily purchased at a shop for 2 dollars . The watch was completely different from what they claimed, from the leather, the finishing, the various functions, to the brand, it was basically a scam . If anyone is considering to buy ANYTHING from wowmall, I strongly suggest that you do not . Pls beware, help spread the word and raise awareness for this unscrupulous retailer !

Ps. I will be writing an email to yahoo as well

Regards,
CW

T
May 30, 2018 6:21 am

I paid mine for $88 but got a cheap made in china piece (faulty piece). I saw it before at Pasar Malam for SGD$12. Entirely different item from what was advertised online. I think it is a local scam. Firstly, the website has very minimum information nor business address. They cleverly designed the product listing nicely to make it looks like a premium products that they sell and you buy. The box do not have any oversea address but it took a week to make it feel that it was delivered from oversea. The payment was collected Cash on Delivery by local couriers, Ninja Van or Comone express. Item was wrap but u can't see before u pay. There is no online payment record to check. The only way is to go back to courier company as to who their payment is directed to. This business model is so successful that they added new items to sell. Many will be surprise by the inferior product they will get in time. Please don't buy anything from wowmall.

View 0 more photos
I
Jun 08, 2018 7:46 am
Verified customer This comment was posted by a verified customer. Learn more

Boon Leng..I totally agreed with you. Received mine today...its totally different...instead received a Sanchybird brand watch...this is a freaking scam..dont buy from them...full of [censored].!

E
May 25, 2018 9:20 pm
Verified customer This comment was posted by a verified customer. Learn more

I got a broken watch from wowmall too.. For $58... Mailed them but no reply so far..

U
May 15, 2018 10:10 am

Jeremy reuling, that works at 29 sterling ave in white plains, unless it’s a computer hologram room 202 where it used to be a sterling club library is an mean agreesive [censored]! So is al krokeger from Yorktown heights! As for Donald wood and tony gilmore, of white plains they could go [censored] themselves and Noah feld too!

S
May 11, 2018 10:48 am

Hi Alfred,

I have saw your posting on yahoo about wowmall.
I have attached a link below. Is it this wowmall which you are referring to? Cause I also thinking of buying one watch from below website.

http://mpwatch-sg.lifevita.club/?utm_source=yahoo&utm_medium=&utm_ad=B02205MM-15326-0507&utm_content=lam&utm_design=&utm_google_pixel=&utm_facebook_pixel=&utm_yahoo_pixel=

Thank you.

M
May 14, 2018 11:57 pm

Hello Mui Peng,

That would be the same listed watch we all saw. To preface, I have yet to receive the watch, but I do think it seems a bit dodgy - I want to cancel my order regardless. But as mentioned, I am very pensive having read Alfred's review and cannot confirm that it is indeed a dummy watch either. But I'd say skip.

Regards,
J

J
May 10, 2018 9:41 pm

Sub : WowMall sale is a Scam

Hi Alfred,

Thanks for highlighting your experience.
Incidents like this should be made prominent so that innocent parties will not fall for it.

Regards.

M
May 09, 2018 12:24 am

Hello Alfred,

I think I have fallen for the same scam. Looked attractive, but I guess it was not a genuine offer after all.

Please do keep me posted on your refund - pity such scammers still exist and we fell for it.

Regards,

J

G
May 22, 2018 7:36 pm

Hi all, pls go make police report. I made a police report last week and they say that so far I am the only one. If they received more complaints, they will look into the company.

J
Oct 18, 2018 12:59 am
Replying to comment of GeorgeGSL

Any update about ur complaints? I got scam too.

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