Probably the most inept company on the planet now. How they've been able to drag the corpse of what Yahoo used to be around and keep it on life support is a failing effort. They can't do anything at all in customer support, NOTHING! But, they will lock you and refuse support to make you pay for it to find out you wasted your money. You also wasted your time by dealing with a time bomb like Yahoo that will eventually blow up, lock you out of your account(s), and no way to get back into them. Their best answer will be to make a new account. The ineptitude is because they are now WOKE, and going BROKE! Hahahaaa... so happy to see them getting what was inevitable from their bad behavior..