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Xperience Days Inc.Unable to get refund

My kids purchased a certificate for us to go on a sailing experience on a boat in Lake Michigan for $110. It was advertised as a 2 hour trip with a maximum of 40 people and you could help with actually sailing the boat. When we called to schedule the trip we were told there were problems with the boat and it wasn't sea worthy yet. We were told to call back the first part of August. When we called again we were told the boat trips were cancelled and that we would have to call customer service to get on another trip witha different boat company. We called customer service and the only other sailing option was on a 'tall ship' on Lake Michigan for $70 that had up to 150 people, a 1 hour trip, and you weren't allowed to participate in helping to actually sail the ship. When we asked for a refund for the difference ($40) we were told there are no refunds just a credit to your account. When we told them we did not see anything worth $40 as another option we were told we could add to our purchase and get something we liked. In other word no refunds period. This is a classical 'bait and switch'. Advertise something at a higher price, get your money and then switch the purchase to something of lesser value with no recourse. We will never use this service again. RIP-OFF!!!

Responses

  • Xp
    Xperience Days Inc Aug 24, 2011

    Xperience Days sells Gift Certificates for 1, 000s activities across the country. Each activity offered is operated by a separate company, independent from Xperience Days.

    On May 24th, an order for a Chicago Schooner Sailing For Two Xperience Certificate was placed by Ms. Aubrey Martell on www.XperienceDays.com.

    Unfortunately after this gift was purchased, the operator of this activity, Lakeshore Sail Charter, sold the ship that was used for the experience. On 8/5/2011 the recipient of the gift, Mr. Lynch contacted Xperience Days at 9:23:45 AM to request a reservation for the sail.

    At this time Mr. Lynch was informed that that particular sail was unfortunately no longer offered because the ship had been sold by the company that operated the activity. Mr. Lynch was informed that the options available to him were to: 1) schedule a reservation for another Chicago Sailing Experience offered on www.XperienceDays.com, also operated by Lakeshore Sail Charters, ; 2) exchange the value of the certificate and apply it towards any of the other Chicago experiences offered on www.XperienceDays.com or 3) the certificate could be returned and the purchaser refunded. After receiving these options, Mr. Lynch stated that he would call back.

    On 8/9/2011 at 10:52:25 AM Mr. Lynch contacted Xperience Days again and requested a reservation for the alternative sailing experience offered by, Lakeshore Sail Charters. Mr. Lynch was informed at that time that the reservation would be scheduled and that the price difference between the two sailing excursions would be available to him as a credit to be used towards a future activity.

    Mr. Lynch is currently scheduled for a reservation Friday, 9 September 2011 at 3:15:00 PM and the credit remaining maybe used towards any other activity offered on www.XperienceDays.com

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