XLN — phone/broadband
Very disappointed. They charged us monthly for 17 months without even connecting the line. We haven't been able to use the services for a second while 3 engineers visited our premises but couldn't resolve the issue. Later, we tried to cancel the services but were told that it's not possible to come out of contract.
Despite several requests to the helpline, nothing was done to improve our experience unless I had to go to their office in Millbank Tower where after lengthy discussion, they finally cancelled the contract with a pledge to look into our case and promised a possible refund.
Yesterday, I received a call saying that they will not be able to process any refunds and that was it.
We paid over £900 for not using any service and that's a ripoff.