Xlibris Publishing
reviews and complaints

I have published 6 books with Xlibris and paid for many marketing services, NONE have produced any sales and they have never sent me proof they actually Marketed my books. I have been trying for a year now to speak with someone regarding lowering the cost of my books because potential readers have been complaining they are too expensive. I have sent countless messages on their website, I have sent them emails all year and all I have ever received is an email back telling me that someone will respond shortly. The months go back and NO ONE has responded to my concerns. I RATE THEM AS A ZERO!

It was in 2009 that they published my book titled "Triumphs". In 2011 they asked me whether I had more poems. I sent them 25 more poems and a short story, which they published together as one book titled "Triumphs 1&2". Again, I got three or four royalty checks over the next four years, all under $5.00.

In about 2014, I contacted Omnibooks of New York. They republished my book under the title "Rejoice". They illustrated the hardback edition.

But again, I saw no royalties. I engaged an attorney. He obtained a sales report from Omnibooks, but not a check to me.

This is my story with Xlibris. I can still log into their author center. But I'm getting no royalties.

On 6/26/2023 I made the first deposit of $ 740.67 in order to get my published. I was speaking with ray dawson. And she told me someone would be in contact with me in 24 to 48 hours to help me down load my boot to them. 3 weeks later and many phone and e mail later I still did not get anyone. Finally I was able to get someone and they told me it would take an other 2 to 3 weeks. Finally I did receive some payment but did not get the remainder $174.01 back yet and still I cannot get someone at xlibris

Thomas dimaggio

Hello, my name is Clair Vernon Quinnine Jr. and I am the author of the Novel 'The Ghetto Oscar; which is self-published with Xlibris. It's been over 10 years and I have yet to see compensation for my book sales. At one point I asked them to cease and stop the sales of my book and to this day they have yet to do so. They had the nerves of sending me a royalty statement of 4 sales over a period of 10 years which was an insult. I myself bought more 500 books over the course of ten years for family friends and associates simply because they were interested in reading and for them to do that shows the true nature and character of this company and also the integrity of online book company who does business with them knowing.

Please, I need your help urgently.

I signed an agreement with Xlibris on February 1, 2023. It is 90 days agreement, so I still have time for this complaint.

I have tried to cancel the agreement twice, but they refuse to refund my money.

They published my books (English Version and Spanish Version) without my permission and without reviewing them. The books were wrong. When they passed them to their system, the sentences were divided, words were repeated and mixed with characters, and the worst thing was that they copied the Spanish version over the English version. In other words, they left all the titles in English, in the book in Spanish. And, they published them on Amazon and Barnes & Nobles. The e-books were a disaster too.

I stopped them to publish my books.

I revised and corrected my books again and sent to them. Today, they just sent me the books back to me, and again with errors.

Thank God, I found you.

My email is [protected]@yahoo.com

Thank you, Liliana Parra Ubilla.

Blessings.

PS: Everything that other people have written about Xlibris is true. The only thing they want from us is money.

Absolutely horrible. Been waiting on a refund for 2 years now with some refund specialist named AL that keeps dragging this out in hopes that I forego my hard earned money. After all my time and efforts, this week Al informed me that a refund will be processed with a deduction of $240 admin fee. Despicable! I am contesting this and will be taking this case to the commerce commission board if this ridiculous fee isn't absorbed by your fraudulent company. Ugh, such a distasteful experience.

I solicited Xlibris in good faith that they would help me with my book. After all the work and the submission of documents. I received books that had typos and a few calls to give them permission to list my work online i.e. e-commerce to make it more available to the public for sale. However, when I contact them, it showed that nothing has been done that would promote my work. They wanted more money after I paid upfront funds for my work. I didn't know until later that they were not truthful with what they had to offer. I wish I could have known. Time and money wasted.

I’m complaining about my lost royalties, that I haven’t received in a year, I was getting royalties every month, my friends and family from Oklahoma City, Denver Colorado, Michigan, California has bought my book, and I haven’t received any Royalties from it and they all bought my book between April last year until December, and they send me a picture of my book.

My book Treason was published by Xlibris [protected]

It has been placed into Dymocks, Angus and Robertson, Amazon, Google, Walmart, Booktopia, and fishpond. When and who pays

me my royalties? (If no sales then why are they still advertising my book?) The American revenue department rang back in 2020 about my income through Xlibris. I told them I had none. I want to cancel all my books on these sights. It isn't fair that nobody is owning up to sales. How do I get Xlibris to cancel my title? How do I get paid for sales?

Name leanne spencer (wake)

Book "wheres my cocka doodle do"

Page 15 Annabelle went to buy a red beanie. CORRECT.

As Isabelle purchased a yellow scarf page 17. CORRECT.

PAGE 21 mistake... should be Annabelle purchased a red beanie NOT A RED SCARF!

PAGE 22 mistake... should be RED BEANIE NOT A RED SCARF!

Your team keep telling its me that made the error but oh no it wasn't. And tbey expected me to pay more to fix tge mistake they they did!

Paid on Oct. 19, decided not to proceed with the publishing, thus never signed an agreement, since then have been given the runaround with no refund.

The person:

Greg Griffin

SENIOR PUBLISHING CONSULTANT - SUPERVISOR

Xlibris

1663 Liberty Drive

Bloomington, IN 47403

P: 844.714.8691 ext: 7332

F: 812.355.4079

greg.[protected]@xlibris.com

After researching, I have found various reports of being scammed as well.

I notice that Xlibris publishing in Indiana U.S.A. have my book for sale all over the internet. They ripped me off with my web page on Facebook Carousel which I unfortunately did not see. Mr. Jerome Gates is now posing as Sid Wilson at Xlibris, I recognized his voice on the phone recently. Where are my royalties you are promoting my hard work. Xlibris did not copyedit accurately. Dawn Gibson copyedited my work sloppily a service I paid for. Not a good company check out my comments on 2thoughts on a scam and what I say about Author Solutions. A rip the public off company called Xlibris. Just a scam!

In 2017 I sent my manuscript to Xlibris and it was published but Illustrations were not as I had specified. I paid about ,I would say, $2500 total for this. I received 10 free copies of my book but never received any royalties from it. I called them and told them about it and checked their website for royalties and saw they only showed 1 E-book sold. I told them I had talked to someone that had bought 2 copies of my book and they asked to submit a copy of the receipt. This brought serious doubt to me as to their policy. If they were selling the book then why need a copy of receipt? I looked through the book and found illustrations that were incorrect. I mentioned this but got a run around. I cancelled my contract with them and currently have the book republished with a different company.

I did write the the book a light hearted look at new Zealand railway photos.

I also wrote the dangers of social .media. the publishing. Consultant changed his behaviour from encouraging to being a demanding stalker. He was ringing every five minutes of the day. All he wanted was money. I fail to see why I had upgrade my publishing package every two weeks. I think I know why, his boss expected him to sell publishing packages every week. Most of the money goes into his own pocket.

I smelled a rat when I was expected to pay for media releases for the books, those media releases never happened. I discovered once they got your bank card details they were taking money out when they felt. They are thieves.liars. exploiters of vulnerable people.

Sending me tax forms making out I am going to be arrested an sent to jail in the states if I don't send it back filled out.

This company should be shut down..

The book was published back in 2014 and has since been advertised, distributed and sold by over 40 online stores and book companies (verifiable by Google) and God knows by how many bookshops in Asian, American, African, Rusdian, European and Australian cities. Yet according to the publisher's official sales reports only a totak of 36 paperback and pdf copies have sold over such a long period! I never expected to be treated like this as it is below the dignity of a publisher dealing with culture and of the United States, the land of human rights and free business.

My complaint is that xlibris publishing takes money from bank accounts. At first they were okay , but the consultant started pressuring me by phone. Calls every ten minutes, I felt stalked. He even told me that he googled my house.

I was expected to pay for media releases,even a so called toginet radio interview.

the so called publishing consultant pressure you to upgrade publishing packages every week

Non stop phone calls. Expecting me to pay for shoddy work.

Sending me a tax form pressuring me to pay tax or else

Lying to me about everything.

I discovered that they mucked my book up. The consultant, I was told by other xlibris staff had been saying I wrote five book's. He lied .

I found out that they cleaned out my bank account.

However the bank did a charge back . They then produced papers stating I agreed to let them have access to. My bank account, I never did. I got most money back but not all of it

They even rang me one night threatening me with a debt collector and the police for non payment of a debt..

Hello , i have been ripped off by exlibris and partners, like everyone eles. they made a lot of promises but they did not keep. More than 4 years have passed and they told me that i sold 1 copy, of Author of the storm by bloodhive. i tried to get them to increase the price for my book to $1000 so they wont get any sales but they told me that if i wanted to do any changes that i would have to pay $200. Other publishers have told me that my book is generating lots of good reviews , if you know how to see the actual sales of my book please let me know. i heard you have to be a publishing co. in order to see accurate book sales. thank you for your time. [protected]@gmail.com

I paid them for a service for which they have not provided under their own contract. I haven't been paid for the first quarter of sales nor do they themselves have the correct information they have released to me. They changed the contract without my approval. I've contacted them numerus times to only get several different answers to why things are the way they are. All of which are lies and transparent in the forum they are and continue to be deceitful!

Hi

I have paid via credit card approximately $3000NZ to Xlibris, but no product has been produced. Payments were made on 16 Dec 2019, 16 Jan 2020 and 16 Feb 2020. Visa credit card

I would like a refund.

Thanks

Regards

Dominic Guzzo