Sakare  -  Seller didn't return money for the order, which has been lost

Awful website! I have ordered from the company www.sakare.com for the first time. I placed the order and paid money. The seller confirmed the purchase and payment, but after that I haven’t received the order. To my surprise, the seller knew nothing about the order and its location. I was so disappointed in this company, but I asked to return money back. Unfortunately, the seller couldn’t do it as well.