Industrial Ladder & Supply Company
reviews and complaints

I bought a standard size ladder (24') and they charged my cc immediately. A week later I call to check on the order and they tell me another week before it ships. A week later I call and they tell me at least another week before it ships. Don't do business with this company unless you don't mind waiting a LONG time for your items. I cancelled my order and they did not refund my cc immediately as promised.

I bought a ladder from Industrialladder and they said I'll get it within 7 business days. One week passed and there was no sign of my order so I contacted Industrialladder and they said that they had some difficulties with the delivery service and said it'll take few extra weeks to deliver. One month passed since my order was made and I finally lost my patience and asked them to cancel my order. They said sure and that was the last time I heard from them. There is still no ladder and I did not get a refund, this company is not to be trusted! Hope I'll get my money back.

"I run a small construction company in Dallas, TX. I ordered a pair of tranzporter wall lifts from Industrial ladder and was promised delivery on a certain date. That date came and went and went. After getting the run around by "Bill" so many times. Calling him but he was off work that day. So many promises. It has now been over 14 days and after calling "Bill" again, I found out that, ooops... They weren't ordered and sent to our warehouse so they could be transfered to you. Sorry... Its sad that in todays economy, people are running companies like that and loosing business because of inadequate customer service. No follow up on orders, no calls, and generally an attitude of, who cares what you got going on, I got a job and that is all that matters. I do deals with people all over Texas and I highly do not recommend this company to do business with."

Ordered a 28ft ladder on April 28. Website sez "most orders ship in one week". (They ship to a local site who then schedules delivery). After about 10 days I email them. No answer but the local site called and said they expected the ladder on Monday May 9. Monday came and went. No call. On Wednesday I emailed the local site asking about the ladder. They answered that "corporate sent the wrong ladder". It will be another week to get it. Said it would be in on Monday May 16 and they would call. Monday came. No call. I phoned the local site on Tuesday and they said they had the ladder and would deliver on Wednesday. On Wednesday one guy shows up with the ladder and my daughter-in-law had to help him unload and carry the ladder cause they only sent one guy. Very poor customer service and no apparent concern whether the customer is happy or not. Took me three weeks to get the ladder.