SUBMIT A COMPLAINT

[Resolved] Worldremit.comdon't use their services

5
K Review updated:

Hello,

I would like to bring my experience with worldremit into your notice, first time i used worldremit on 21st dec 2012 to send £200 to an indian bank account (Worldremit transaction no is: [protected]) and ask my family to check their bank on friday 28th dec 2012, i don remember but after two or three days later i thought to check status online, and it was showing something like waiting for bank to transfer money, i called worldremit to ask is there any problem some ‘customer unfriendly’ cs guy (Forget his eastern european name) took my call and asking me my personal dtls like date of birth etc, i asked him just to know status of my transaction why you need my date of birth while i am giving you my user id, my transaction dtls, amount even my bank account from i transfered the money into worldremit account, and very rudely he said ‘do you want to send money or not’ then i asked him to speak to his supervisor and he said i am the supervisor, i thought if supervisor is like this how other staff would be, then i thought its no point speaking to him lets check with my bank why they have not transfer my money into worldremit account, i phoned my bank and they confirmed that money is already paid into worldremit, after that i was relaxed that now money will transfer to india any day by end of month.

On 28th dec 2012 i was just checking status online and surprisingly status was ‘transaction cancelled’, i immediately called worldremit and again a ‘customer unfriendly’ (Not surprised) cs named ms. Anchea took my call and start asking same personal dtls. I asked her i just want to know why my transaction is cancelled after 8days without informing me or send me an email, what was the problem, and her reply was i wont tell a thing until you give me your date of birth, and she said i will hang - up the phone if you shouting on me, i explained her i am not shouting and just want my answers and she then asking my bank dtls to reverse the money into my bank account, i asked again why you are doing this without giving me a valid reason and she said its in their terms and condition that she have right to cancel any transaction without explanation and i asked can you please send me copy of terms and condition and highlighted the area where its mentioned that you have right is cancel any transaction if customer do not give his date of birth and she disconnected the phone. Later i thought its no point calling her again.

After 5mins i received a mail from marilyn / worldremit to give my bank dtls, i refused and i received another mail from catherine and then marilyn, asking the same my bank dtls, i asked why you can’t transfer my money into india i used your (Worldremit) services to transfer money to india not back into my account and next reply was you abused our staff and i mail her back abused !!! What are you talking about i just wanted to know the reason why transaction is cancelled but again she asked me read terms and condition, funny thing was all mails was in so continuation that you can say only one person is replying from different different names (May be ms. Anchea was) , worldremit customer service is certainly needs a customer friendly training, a more polite approach towards customers, worldremit cs approach is s very unprofessional, they sound like they are not happy from employers and working against their own wish.


I kindly ask worldremit, why you need customers all personal dtls over phone and why worldremit have customer unfriendly customer service !!! Why worldremit need all personal dtls while using security logo of norton secured powered by verisign, verisign secured, iamtn, ukmta, truste certified privacy on their web site, if some one calling their cs with their name, user id and their transaction id means customer is guanine, worldremit is using so much security so no one can breach into their system then why your cs need to ask so many questions for just to know transaction status or they do not trust their own security ???

If asking personal dtls is in your terms and condition then world remit need to revise their terms and condition and if it’s a requirement from government then why no other service provider asking personal dtls while phone them ???

I was using sendwise for so many years till they stopped their services and i never had this problem, i used some other services and never had any problem,

I am waiting for your reply and if i do not get any satisfactory reply i will contact ombudsman about worldremit way of work, i also planning to use facebook and tweeter to start campaign against worldremit policy or terms and condition to make some customer friendly changes, i am sure there are so many customers have faced the same situation what i have faced, but they switched to some other service providers or just waiting for changes.

I hope to receive positive reply, i already sent whole matter on your website twice but never get any reply so i am posting you this time.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • WorldRemit Customer Care's Response · Jul 15, 2015

    We're really sorry to hear about some of the negative experiences shared on this thread. We can't discuss individual cases publicly, but we can address a few general concerns.

    Identification

    The money transfer industry is very strictly regulated, and we're required to meet tough rules about identifying customers and understanding where transactions are going. Any delays related to this initial ID process are very rare, and only occur so we can make sure all our customers' money is safe.

    Contacting WorldRemit

    Our Customer Care team is available 24/7 via phone, email and social media. (Head to www.worldremit.com/en/contact-us for details.) If you ever have any questions about a transfer you've made, please contact us at [protected]@worldremit.com so we can help you as quickly as possible.

    About us

    We're very proud of our customer satisfaction rates. Please take a look at www.trustpilot.com/review/www.worldremit.com to see what customers have been saying about us recently.

    If you'd like to know more about us, and how we're making it easier for people to send money, take a look at this recent New York Times profile - http://bits.blogs.nytimes.com/2015/06/07/remittances-at-the-click-of-a-smartphone-button/

    Thank you.

  • WorldRemit Customer Care's Response · Sep 15, 2015

    Hey François, sorry to hear about the trouble you had getting through to us. We have some good news for you - one of the team will be in touch shortly to explain. All the best, WorldRemit.

  • WorldRemit Customer Care's Response · Oct 07, 2015

    We understand it can be frustrating on the rare occasion a transfer or refund is delayed. The team here works incredibly hard to resolve issues like this. For every case of this kind, there are many thousands of instant transfers and happy customers, but of course that's no consolation to you right now. We'll do everything we can to get this fixed as quickly as possible. One of our Customer Care team has just got in touch to help out.

    Kind regards,
    The WorldRemit Team

Responses

  • J
      Nov 15, 2013

    The problem i have is the lack of customer support when something does wrong. Beware, they are completey invisible if something goes wrong. My experience was always good for over 1 year... then i believe the agent in the philippines scammed the money and i got conformation by email and text the transaction was processed and cash given to recipent.. only problem was that it was not true. World remit promised me when i called them to find out what happened... its like they dissappeared...vanished. beware... like buying a new car and the warranty covers nothing... i am sending the philippine police to the agents but thats also a futile exercise. warning..if you deal with them pray nothing goes wrong.

    +4 Votes
  • F
      Nov 28, 2016

    @john raymond My experience with the Philipina people handling anything regarding your personal life will be taken apart. They use, abuse, and are lower than the slime in the sewers. I just had money sent to a family member and they scammed it also, but i am to get it refunded soon. DHL did me this way and i told them i would send their company down the drain and guess what, it went quickly. I hate people that take my money and lie to me, no matter who they are. Too many scammers and the government in the Philippines is a big joke and has ruined the trust worldwide.

    -3 Votes
  • J
      Dec 09, 2013

    My sister sent money from Australia to my USA bank account and it's been almost 2 weeks not cs keep telling us they sent the money I had to send my bank statement to them now they are coming up with stories that my account details is wrong but the fact is I am yet to receive my money and they refused to refund my sis

    +2 Votes
  • A
      Feb 11, 2014

    Great as long as you fit there view of the world if however you don't then they will restrict your account or cut you off altogether.

    I have used World Remit for quite some time after having issues with Western Union. I have several friends and a relationship with a lady in the Philippines who i hope to marry in time. I have sent money to her on occasions and due to various situations I have sent that money to her Aunt and Cousin as well because my girlfriend was unable to receive the funds herself. I also decided to help her cousin who was in the last year of school with her school fees when her parents split leaving her with no way to fund her schooling costs. I could easily afford this as I have ample savings and the cost is minimal given the exchange rate. having just purchased some flowers for Valentines day and paid for them using World Remit, to avoid the exorbitant agency fees for florists in the Philippines I was contacted by a very arrogant and aggressive man from World remit who proceeded to ask me all sorts of questions about my transactions with them going back literally years. I of course could not remember all of them. This man then accuses me of using the service to pay for "Adult services" (prostitution porn etc.) a totally false accusation, and then goes on to tell me I am a fool and I am being scammed and ripped off because I have had too many recipients. He then forces me to pick 2 of the members of my girlfriends family and say that he has limited my account so I can only send money to them. Firstly as long as I am not involved in any illegal activity what business is it of theirs who i send money to? And what right do they have to refuse my business when I have done nothing wrong? The man concerned was rude arrogant and insulting. These people have a very closed view of the world and do not deserve the good reviews they have been getting.

    +6 Votes
  • J
      Apr 09, 2014

    Thanks guys was going to buy cell phone minutes using their system for a friend Africa but after doing review on them and realizing its more of a scam than reality in doing real business..Sorry I keep my $30.
    They lost my business and will never recomend..

    Thank God..

    +6 Votes
  • J
      Apr 09, 2014

    Wow thanks guys was going to use worldremit to transfer minutes to a friends cell phone in Africa but after doing review and reading all this negative comments about them sorry to say I quit..
    Going to save my $30 for lottery ticket I could win and retire early... Always good to do a review before purchase...
    Thank God...Will never recommend anybody to worldremit.com to no existing human being..

    +5 Votes
  • R
      Apr 22, 2014

    I used worldRemit to transfer money to the Philippines, but until now the recipient didn't receive my remittance. I don't know where to make complain, it was my first time to used their service and it would be the last time I would use it.

    +1 Votes
  • R
      Apr 22, 2014

    wow, I just checked my remittance status at their site, it says cancelled. how rude is that they cancelled without explaination. I don't know if am I going to get back my money or not.

    +4 Votes
  • K
      May 26, 2014

    I had a bad experience with World remit just a couple of days ago. As I speak now, they have not refunded my money. I made a transfer and I was told they had to verify my drivers licence of which I scanned to them. They sent a text message to the recipient that the funds were available for pick up. Recipient went into the bank and transaction code could not be found. Called into customer service, very rude service from customer service and after speaking to 5 customer service agents over the 2 hour period; I requested to speak to a manager who said I was cancelling your transaction and refunding your money but it will take up to three days for money to get back into your accounts. Transaction occurred may 23rd and up to this time, refund is not yet in my account. Transaction shows cancelled as of yesterday. I think they just use people money to run their business and cancel the transactions after and refund the money after they have made some profits.

    0 Votes
  • M
      Jun 24, 2014

    I should have seen all these comments before I made a transaction with WorldRemit, it's been almost 2 months since I send money to my mother in the Philippines. I received a couple of text and email messages that transaction been complete. But upon checking a couple of times the money didn't reach the account. I hope there's a way to warn or let people/authorities know that this company is a SCAM and bogus.

    +1 Votes
  • S
      Jul 13, 2014

    Thank you to all who made an effort to take their time out and comment on this website. Because of people like you all, others save their time and money, however I feel sorry for your loss. I will NOT use their service and would recommend other not to use it.

    +3 Votes
  • S
      Aug 03, 2014

    Thank You for the reviews. I was going to be stupid and use this service. Moreover, upload my details. Thank you guys.

    +2 Votes
  • I
      Aug 15, 2014

    Hello. I am writing from WorldRemit. I'm sorry to hear of some negative experiences here. While I am not able to comment on individual cases - I note that several people mention being asked for identification. For your own safety, the money transfer industry is very strictly regulated and we are required to meet tough rules about identifying customers and where transactions are going. In some cases, because there is uncertainty about a transfer or because a large amount of money is being sent - we have to ask for additional information, such as a government issued ID. If this is not supplied or we are not convinced that the transaction is a safe one, we may cancel it. For any other unresolved problems, I would ask you to go to [protected]@worldremit.com.
    You can find reviews from more than 2, 500 verified WorldRemit customers on Trustpilot https://www.trustpilot.co.uk/review/www.worldremit.com.
    Kind Regards.

    -3 Votes
  • P
      Aug 26, 2014

    I am currently having very bad experience with WorldRemit. My close friend and her kids going hungry at the moment and I just wanted to send 10-15 dollars for some rice and other things before her salary gets paid at the end of this week.
    Tx was confirmed and I got email however recipient is told the tx number is not valid. It is as that was the one I got the confirmation of. I sent email to [protected]@worldremit.com no reply. Also have tried to contact local office in Sydney answering machine and tey don't call you back. I don't care about the money I lost it is a drop in the ocean but it might be time for the ATO to visit these guys.

    -2 Votes
  • P
      Sep 19, 2014

    Im disgusted with worldremit. . . Ive been using their service since 2012 to send money to friends in philippines i had met on a dating site and in person during my ssearch for a wife. I and was quite happy. Then they started cancelling some of my transactions. Then someone from security called me and started interogating me as to whether i was sending money for cam sex. : (I told him no and he said if i sent to people that didnt pass security checks in the future then my account would be closed. Then my girlfriend at the time whom i spent many weeks with over 2 years and knew to be of good character they cancelled my transaction to her. We broke up around that time and i started dating again and sending infrequently to old friends etc. Last week i sent to a friend looking for work and it went through fine without being cancelled. This week i went to my account only to find it had been closed grrr. I asked why and was told that i had been warned about sending to someone that has been blocked. . . How can i possibly send to someone thats been blocked? And if theres nothing indicating the person has been blocked how could i know? And theres no real way to resolve this with them as theres only one security guy as far as i know. This company is ignorant, rude, insulting with pathetic customer service : (
    Ill fight however i can to get my account reinstated but look for a company that treats their customers fairly and with respect.

    +1 Votes
  • S
      Oct 05, 2014

    I am very disappointed to worldremit. They cancelled my transaction and yet not refunded the funds that i supposed to send. It's a scam i will not recommend this to my friends!!! Every cent is important to us, we work hard to earned it.

    +3 Votes
  • M
      Oct 31, 2014

    It looks like They are fraud. And I do not understand how they are still running so swiftly and smoothly. I used their service for which after a week they sent me a text saying that my transaction is complete. But when I checked the statement from the bank after a couple of days where the money should be deposited it was not there. I called them and they said they will investigate. Now, it is a hard earned money and it is almost 2000 pounds. I am not going to stay quiet. I will wait for few days to see if they going to refund my money or not. If not I will go and do whatever it takes to get my money back. And please you all report it to the police, make a complain abouth them wherever you have to. Do not let them have your money easily. AND TELL YOUR FRIENDS AND FAMILY TO NOT USE THEIR SERVICE AS WELL.

    +6 Votes
  • G
      Apr 26, 2017

    @Mr U Hi, have you managed to get your money back eventually?
    I am in a pretty similar situation and feel a bit worried!

    I would appreciate if you could pop me an email with your experience so I would know what to expect .

    Thanks in advance

    Best,
    Ginta ( [protected]@mail.com)

    +1 Votes
  • A
      Sep 30, 2017

    @Ginta123 Kindly email me also if they take back your money. We're in the same situation also. The money is payment for our wedding suppliers and its a huge amount. Im so desperate to know. Thanks very much

    Kristina (kristina.[protected]@gmail.com)

    +1 Votes
  • P
      Nov 03, 2014

    Thanks for the information. I was thinking of transferring money to Sri Lanka through Worldremit, I think it is not a good idea. They seems not trustworthy.

    +3 Votes
  • P
      Nov 11, 2014

    I used x2 their service once was good the second time was ok now yesterday my ex husband send my son £45 for the first time amazingly the money was not send.
    They bombarded him with calls acted as if they are police and explained him he was scammed!!!My son got a call from bank that they were asked to put the money on hold.
    Not only that we as adults are allowed to choose who we send money to but with world remit this is not so they decide if you can send or not.If he send constant or large amounts one might understand but £45???
    I was unable to do the transfer yesterday as I was out all day so he offered.My son is now for 48 hrs in massive pain without being able to get pain relief thanks to this company.
    When we called them one number comes up as wrong the other is automated service only they ensure you can not reach them other then email.This way they avoid being questioned by customers.
    If they would not draw the money or ask the bank to reserve it my ex would have been able to resend with western union or money gram but they immediately ensure you can not touch the money and wont send it to protect you from yourself.They are to arrogant to accept one is not scammed it is a very clear american attitue if you are not white and yank you are against them and therefore need to be inconvenienced .All those 1000`s that are oh so happy think next time you might send for a real emergency and they decide you send once to often stop your money interrogate you put your money on hold AND THERE IS NOTHING AT ALL YOU CAN DO ABOUT IT AND YOUR FAMILY MEMBER WILL SUFFER IT IS RACISM AT ITS FINEST NICELY COVERED AS PROTECTION WITH THEIR T+C`S PROTECTING THEM AND THEY TELL YOU IF YOU DO NOT LIKE IT LUMP IT basically you the customer have no rights they can do as they wish and one day you will after giving them 4 and 5 stars find that today is your day you are the one that is the scammer or victim then what will you do?they admit some give 1 0r 2 stars but don`t show why this is so I doubt my review be shown only good ones are shown
    world remit are white collar crooks
    scammers and criminal

    0 Votes
  • J
      Dec 05, 2014

    I am having trouble with this company and would not recommend it to anybody as it appears it is a scam of one type or another. I intend to enlist the support of the Australian Federal Police who are always interested in such things.

    0 Votes
  • L
      Dec 07, 2014

    Thank you for giving us a chance to inform others of this London scam.World remit is a scam that is based in London.They promise and offer lower fees to send money abroad.They do well the first five transactions and then they eventually scam you.Gone are the days when scams used to be based in Nigeria.The Nigeria scammed are now based in London and have been preying on immigrants sending hard earned money to the developing world. If you want to send money abroad, I advice you to use Western Union or risk being SCAMMED

    +1 Votes
  • L
      Dec 07, 2014

    They are a Developed World scam.Now the scanners don't have to scam you from Nigeria as they are now based in London and have recently started operations in the USA.Worldremit is a scam. They are efficient during the first five transactions and then they leave you at the mercy of their scamming team.People in the USA beware of this registered scam.You are better off paying your exorbitant fees at Western Union than losing your entire remittance.

    0 Votes
  • M
      Dec 08, 2014

    I really think that they are a scammer not to be racist but given the fact that the owner is an African, I would never think of any good from them anymore. It happens when my boyfriend sent me 1500 euros in a bank to bank service offered by this company. The said same-day crediting did not happen, the money has been sent out since Friday and until now is not (Tuesday) the money is still not in my account. Since my bf is busy with his work in Germany, he cannot manage to check on the company about his sent-out money so I did it myself as a recipient here in the Philippines, but I got nothing but a stupid answer from them saying that they cannot divulge any information about the money transfer hence my bf tried to send them an email anyway, but also just another stupid answer saying the trasaction still on hold that he need to talk with them, gave him where to call and the opening and closing times, but hello? You are asking your custumer to call you from Germany to the U.K? are you drunk or high of something? until he decided to cancel it but still he's required to call them until this moment of writing. That's the first and surely the last time we will use this company!

    +1 Votes
  • M
      Dec 09, 2014

    WORLD REMIT SUCKS. THEY ARE UN PROFESSIONAL. THE SO CALLED IDIOT WRITING FROM WORLD REMIT SHOULD SHUT UP. A FRIEND OF MINE TRIED USING WORLD REMIT TO SEND MONEY FROM GERMANY.THE FIRST TRANSACTION WAS OKAY, BUT THE SECOND ONE DID NOT GO THROUGH.BUT WORLDREMIT DEDUCTED THE FUNDS FROM HIS ACCOUNT.ANNOYING ENOUGH, WHEN HE CHECKED STATUS OF SECOND TRANSACTION, IT SAID CANCELLED. HE CALLED THEM TO FIND OUT WHY AND THAT THEY SHOULD REFUND HIS MONEY.THEY SAID THEY WOULD GET BACK TO HIM.LATER THEY CALLED AND SAID THE MONEY WAS PAID TO THE RECIPIENT .HE INSISTED THAT THE MONEY WAS NOT PAID OUT SINCE THEY CANCELLED THE TRANSACTION.THEY SAID THEY CANCELLED THE TRANSACTION "AFTER THE MONEY WAS PAID OUT" HOW STUPID. NOW INSTEAD OF PAYING HIM BACK HIS 3000EUROS, THEY ARE DEMANDING HE PAYS THEM THE 3000 EUROS THEY STOLE FROM HIM. ITS EITHER THEY ARE PLAIN EVIL AND STUPID OR SOME OF THEIR STAFF STEALS THE MONEY FOR THEMSELVES. MY FRIEND HAD TO GET A LAWYER WHO WRESTLED THEM TILL THEY GAVE UP. BECAUSE THEY HAD ALREADY WRITTEN TO MY FRIENDS BANK REQUESTING FOR THE 3000EUROS TO BE DEDUCTED. IT WAS AFTER MY FRIEND INVOLVED THE POLICE AND THREATENED THEM WITH LAWSUIT THAT THE [censored]HEADS PIPED LOW, STUPID D***S.

    +2 Votes
  • L
      Dec 29, 2014

    Thank God I read the reviews before using their services...!!

    +1 Votes
  • M
      Jan 23, 2015

    I had a very bad expirience with worldremit, i send money to philippines on jan 20, 2015 but until now my fiancee not yet receive it to the, they telling that it was already transmitted to the account of my fiancee but in their app in ios noted that until now is processing, ieveryday i email their customer service telling them that the money not yet receive.. Im just hoping they refund my money but i read all your complaint but no one refund their money.

    0 Votes
  • F
      Feb 11, 2015

    This is the worst company i ever used.. i sent only 20 usd for test.they should Credit it or transfere it to a telephone.
    Never received the money.
    I made a call to the company more than six or seven times. Un professional People answered th phone.
    They demand you to send your photo .
    They already received .my Credit cad number,
    Full name, adress and date of birth .i think more than that is too much to ask.for only 20 usd
    i spoke to my bank and told about this bank worldremit. They said if you don't recieve back you money after 5 working day we can take action.fartunately i received my money back.but it coasted me time and call them from a payable phone.
    I WOULD NOT RECOMMEND TO DEAL WITH THIS COMPANY WORLDREMIT
    BE VERY CAREFULLY

    +1 Votes
  • R
      Feb 26, 2015

    I sent money on Feb 10 from Canada to US. The transaction was cancelled and money was supposed to be in my bank account by Feb 13. Today is Feb 26, I still don't have my money back! In spite of making half a dozen calls to the Customer Service, nothing seems to be happening! Just to let you know $400 is a BIG Amount for me. I am not a million dollar company like you!!! #worldremitsucks

    0 Votes
  • T
      Mar 03, 2015

    I was trying to send money last Feb 16 2015 Australia to philippines ( ten thousand pesos ) through this website and I didn't realize it will take 3 to 7 days for door to door so I cancelled my transaction that day, but feb 18, 2015 I have record that world remit charge in my bank account .. And that day I asked when can you return my money back and they said 2 to 3 business day. You can receive your money back but keep checking my account still didn't recive my money and I said this is hopeless why you didn't refund my money .. And now they keep asking my bank statement . I send it yesterday but I didn't hear anyone from their costumer service anymore until now.. I don't wanna believe the the bad rumors in this company that some people had bad experince because their money was gone everytime they cancelled the transaction but now I'm one of the victim ;(

    0 Votes
  • S
      Apr 06, 2015

    so i tried to send money overseas, and its a few days later and transaction says 'in progress' and now i get some email they say to me that i must upload my ID; uhh i uploaded my ID card a few days ago, you are asking again?!?! they think i am a european country, uhhh lol can customer service even read?. i even stated in my email that i dont live in europe and my account certainly doesnt say that i reside in europe. thankfully i only sent a really small amount so i dont care if i get it back or not, off to try a different company who is not ridiculous

    +1 Votes
  • S
      Apr 06, 2015

    uhhh i tried to send money overseas, soo a few days later i get an email asking for my ID. no wonder my transaction is still 'in progress'. ok? i sent that a few days ago, and you are asking for it again. customer service! can you read? i am not from Europe and nowhere does it say on my account that i live there. i even stated where i was from in my email. is customer service a bunch of robots? lol! luckily i only sent a small amount and dont really care if get it back or not!!! off to try a company that is not ridiculous .

    0 Votes
  • U
      May 07, 2015

    WorldRemit claims to have agents in Brikama, Gambia. I sent money to a friend there. My friend said these agents in Brikama no longer had WorldRemit PASSWORD. Thus, my friend did not receive the money. I will wait to see if I am reimbursed for my UNDELIVERED MONEY..

    0 Votes
  • C
      May 12, 2015

    I also have lost faith in WR - after about 18 successful monthly transactions (to support a student in India) I am now seeking a refund, as the last tranche of money was "lost" yet debited from my credit card. They are very difficult to contact by phone - you have to wait a long long time. They never answered a single www complaint. Yet, if this is a scam it is very elaborate. It's very disappointing.

    0 Votes
  • U
      May 14, 2015

    I cannot understand how a company wishes to be successful with poor customer service and un-efficiency. Worldremit deceives customers. They advertised the first transaction is free which is false. Sending money is instant which is false. fast replies wihch is false. It took 4 days to send my money after calling and sending several emails. If you like to be deceived, use this company.

    0 Votes
  • V
      Jun 25, 2015

    I have made an Transaction which is very urgent for me through World Remit, But Transaction status is still "Waiting for Authorization", I am keep sending Emails to them to either Process or Reverse the Transaction, but no useful response. Whenever I call 24/7 Customer Care, no one is picking. This really a Bad Service. I won't recommend to use this service. Better use other service. That too if you are sending Money for an urgent need, DON'T USE THIS SERVIE. I am still waiting for a week to get the response from World Remit.

    0 Votes
  • L
      Jul 22, 2015

    Can we trust trustpilot.com?

    http://www.theguardian.com/money/2013/jan/26/fake-reviews-plague-consumer-websites

    0 Votes
  • F
      Sep 15, 2015

    DO NOT EVER USE THIS SERVICE! I sent money and it never arrives. They just debited it from my account and kept it. DON'T BELIEVE THE HYPE - THEY HAVE NO CUSTOMER SUPPORT!!! How can people lie like this, I will never understand. It takes them a day to answer an email, and if you call their phone number, you will be put on hold until the line eventually drops after 30 minutes or so. After 3 days ( for instantanous service!), they said, OK, money is wired - it was a lie! And on top of that, they deactivated my account! I mean, I've seen scam before, but deliberately remove a user account, that's a new height! Now I need to go through my bank to revoke the payment and get my money back, but as of today, they still have my money. The worst in that is that they know their service is for people in critical situations, sometimes to eat or live. How can they do that? This is so cruel to do frauds with that! BOTTOM LINE: NEVER USE THIS SERVICE EVER, THEY ARE CROOKS!

    0 Votes
  • B
      Oct 03, 2015

    I one hundred percent agree, this company lacks professionalism and is not a good business to send money with. Stick with Western Union the professional, so you have peace of mind with your money. The customer service is awful, I hear laughing in the background when it's a serious issue and have not received my refund since they screwed it up for 3 months. It's was 3k and no one has urgency. I highly recommend not to use this company. Very very sketchy company. Beware.

    0 Votes
  • J
      Nov 25, 2015

    Absolutely Horrible Experience - Cannot be counted on to provide service

    My fiancé traveled to another country to visit her parents, and while there was expecting to use her father's phone to communicate with me. I attempted to purchase airtime for her but customer services reps at WorldRemit made an arbitrary decision to not provide the service because they believed it to be suspicious. This left my fiancé "high and dry" and not able to communicate. This was despite repeated attempts to discuss this with their CSR. Her only option now is to use an international financial transaction, at much higher cost, to pay for her airtime. Shame on WorldRemit, and I will never use their services again

    0 Votes
  • J
      Nov 25, 2015

    I should have mentioned in my previous post, that the supervisor said they would only "consider" sending it if I would send them a copy of her passport. First, that is very dangerous, giving out copies of passports...but, more importantly, any viable brain would know that it would be impossible for me to send a passport when they knew she traveled to another country! She has it in her possession to make the trip!

    0 Votes
  • C
      Dec 01, 2015

    I too use his service for two years sending money to jamaica, then I sent payment on late Saturday to a bank that was shut all weekend. when my caretaker went to collect the money on Monday it was already collected the agent could not find any transaction ...but on line it stated it was collected 2 hrs later...how is this made a complaint ...since then I made two other transactions then on the following week world remit too 2 other transactions payment and when my care taker went to the agent there was no money there...I contacted world remit after holding the line for 30mins they stated they would release the money .and would get the agent to contact the receiver... then a email appeared asking was is my relationship with my caretaker also my caretakers sister who also look after my bills I have a small bar and an apartment and they pay my bills and help with my god daughters
    education ...they say I must send proof of where I work.. my id ..my bank statements before I can be refunded...world remit don't care some one is gaining while my family suffers.. I am not a scammer... to send confidential information like they ask by email is open invite to them and their scammers not me. all I want is my money...

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