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4.5 2556 Reviews

WorldRemit Complaints Summary

17 Resolved
339 Unresolved
Our verdict: If considering services from WorldRemit with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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WorldRemit WorldRemit Review: Nightmare Money Transfer Experience and Suspected Fraud

I just wanted to share my experience with WorldRemit, a money transfer service that I recently used to send ?3500 from my UK bank account to my US account at a US bank. Unfortunately, the transfer process has been a complete nightmare and it has taken over 10 days for the funds to be transferred.

Firstly, WorldRemit asked me to provide a copy of my passport, which I did. However, even after providing the necessary documentation, they failed to complete the transaction. They even alerted me twice that their payor partner in the US had completed the transaction and that my US bank was at fault for not showing the transaction. This caused a lot of confusion and frustration, and I had to initiate an investigation within my US bank.

To make matters worse, WorldRemit then emailed me to tell me that the details of my US bank account were wrong, even though I had sent them a copy of a canceled check. This made me suspicious that WorldRemit staff might be involved in fraudulent activity with the company. I strongly believe that this requires an official investigation by EU and US authorities.

As of now, I have not received my funds and there is no indication that WorldRemit will either return the funds to my UK account or complete the delivery of my funds to my US account. I am extremely disappointed with the lack of oversight and rampant fraud within this firm. I strongly advise against trusting WorldRemit and urge others to be cautious when using their services.

In conclusion, my experience with WorldRemit has been a complete disaster. I feel like I have been robbed of my hard-earned money and I am extremely frustrated with the lack of accountability and transparency within the company. I hope that my review will serve as a warning to others and that WorldRemit will be thoroughly investigated for stealing from its clients.

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WorldRemit WorldRemit's Refund Process is a Nightmare - My Experience

I gotta say, I'm pretty ticked off with WorldRemit. I followed all the instructions on their FAQ page and even prepared all the bank documents they asked for, just so they could investigate my case and hopefully get me my refund. But let me tell you, it took them almost a whole month just to investigate my case! And to make matters worse, every time they contacted me about the case, it was a different person and they kept asking me for the same dang thing over and over again.

Now, I don't know about you, but I don't keep all my bank records on hand, so every time they asked for it, I had to go through the hassle of getting my bank statement and sending it over to their so-called "experts". And get this, they kept saying that they don't keep customers' bank records, so I had to keep sending it to them every time they asked. It was like a never-ending loophole!

A few weeks ago, one of their "experts" told me that my refund had been successfully processed. But guess what? The refund never made it to my account! I mean, come on, WorldRemit, what gives? Are you just trying to deceive people?

So, if any of you are thinking of using their service, go ahead, but just be careful if you ever need a refund. They'll do everything in their power to make you annoyed and give up on getting your money back.

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WorldRemit WorldRemit Review: Unreliable and Scam Company - Do Not Use!

I had a really bad experience with WorldRemit. I was trying to send money to Thailand, but they sent me an email saying that the transaction couldn't be completed because the recipient's details were incorrect. I was really confused because I had sent money to the same recipient before with WorldRemit and the details were exactly the same. The first time I used WorldRemit, everything went smoothly, but this time they claimed there was an issue with the details.

I asked WorldRemit to cancel the transaction since they said the details were incorrect. In my WorldRemit account, it showed that the transaction was cancelled. So I decided to send the money again, but this time I used a different company. However, WorldRemit never returned my money. When I contacted them to ask where my money was, they claimed that they had transferred the money to the recipient, even though I had asked them to cancel it and they had confirmed the cancellation. The recipient never received the money and I never got my money back.

I would strongly advise against using WorldRemit. They are a scam company and you can't trust them. Instead, I started using Western Union. They are much faster, cheaper, and the transaction process is much easier. Most importantly, they can be trusted.

So, if you want to avoid losing your money, DO NOT USE WorldRemit! They are not reliable and your money may disappear in mysterious ways.

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WorldRemit World Remit's New Policies Caused Trouble for a Long-Time Customer

I've been using World Remit for a while now, since 2016 to be exact, and I never had any issues with them. However, I recently encountered a problem with their new policies that might cause trouble for their customers in the future.

Let me tell you about my experience as a long-time customer. I sent a fee of $65 for my disabled child's online class, and in the past, World Remit would ask me for the recipient ID, which I would provide right away. But this time, they're holding my $65 transaction for 11 days! When I called to inquire about it, they told me it's under security review. I called again and spoke with a supervisor who lied to me, saying that my transaction would be released within two hours, and they would give me a follow-up call. But, of course, no one called. On my third call, I waited for almost an hour to speak with the supervisor, and they offered to cancel my transaction because the security department didn't receive my recipient ID. I was surprised because I never received any calls from them to inform me that they were missing the ID. In the past, I've made thousands of dollars worth of transactions with World Remit, but they dropped their respect for me in just one $65 transaction. I'm disappointed, and I will definitely use a different company in the future.

Overall, I think World Remit needs to improve their customer service and communication skills. It's frustrating to wait for 11 days without any updates or calls from them. As a customer, I expect to be treated with respect and honesty, especially if I've been using their service for years. I hope they take this feedback seriously and make the necessary changes to avoid losing more customers in the future.

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WorldRemit WorldRemit: A Disappointing Experience and Poor Customer Service

So, I was trying to pay for something on a website and they directed me to WorldRemit for payment. I had to download their app and verify my info, which was a bit of a hassle, but I managed to do it. I paid with my credit card and thought everything was good to go. But then, just 5 minutes later, I got an email from WorldRemit saying my transaction had been cancelled. What the heck?

I called them up to find out what was going on and they told me that not only was my transaction cancelled, but my account had been "deactivated" and I wouldn't be able to use their service again. What?! I asked them why this happened and how I could fix it, but they wouldn't give me any answers. They just said I had been "flagged" for something and that was that. I wasted so much time setting up my account and verifying my info for nothing.

I'm really disappointed with WorldRemit and I wouldn't recommend them to anyone. They don't seem to care about their customers at all. And to make matters worse, they only post positive reviews on their website and ignore all the negative ones. That's just shady. I wish I could give them less than one star. If you're looking for a money transfer service, go with someone else.

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WorldRemit WorldRemit Review: Horrible Experience Sending Money, Account Closed for $200 Transfer

I was totally shocked when I tried to send a mere $200 through WorldRemit yesterday. They asked for authorization, so I called them up. I was on hold for 45 minutes before someone finally answered. Then, they asked me detailed questions for 57 minutes! Some of the questions were about how I knew the person I was sending money to, where we met, how we met, when was the last time I saw her, and what our relationship was. I was starting to feel like I was being interrogated!

When I finally said that this was too many questions for just $200, the guy on the other end said, "Oh, so you're uncomfortable answering questions!" I told him that I wasn't uncomfortable, but this was ridiculous. They kept asking more and more questions until they finally said they would send me an email letting me know about their decision.

When I received the email, it said that my account would remain closed. The money had already been debited from my account, so I was left feeling completely disrespected. It's no wonder that this company isn't accredited. Don't waste your time, money, and nerves with them. They're just plain horrible.

I noticed that they only post positive reviews on their website, which are probably written by their own employees. It's much better to just go to your bank and transfer money rather than dealing with WorldRemit. I will never try them again. NOT RECOMMENDED.

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WorldRemit WorldRemit Review: Poor Customer Service and High Fees - Not Worth It

WorldRemit is a service that I recently tried out, and I have to say that my experience was not the best. If you happen to have any issues with their service, don't bother trying to write to them because they won't answer. Instead, you'll have to call them, and be prepared to wait on hold for at least 20 minutes, sometimes even up to 30 minutes. They do tell you the approximate waiting time right at the beginning, but it's still frustrating to have to wait for so long.

I unfortunately had to deal with a situation where I sent money to a scammer, and I asked WorldRemit for my money back. They did refund me since the money hadn't been paid out yet, but they didn't send me any email or message to confirm this. To make matters worse, they also blocked and deleted my account at the same time.

The cost of using WorldRemit is also higher than most other services, and considering the poor customer service, it's just not worth it. I've had similar problems with transactions over Western Union, but the difference in service is like night and day. With Western Union, there's no waiting time to get someone on the customer service hotline, the fees are lower, and your money is transferred instantly. The biggest difference between WorldRemit and Western Union is that Western Union actually cares about their customers, and you feel appreciated. If something goes wrong, they take very good care of you.

In conclusion, I would advise anyone to stay away from WorldRemit whenever possible. The poor customer service and high fees just aren't worth it.

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WorldRemit WorldRemit Review: Cancelled Transaction and Closed Account with No Explanation

So, I was scrolling through the internet and saw WorldRemit's ads. I thought to myself, "Why not give it a try?" I wanted to send some money from the USA to Mexico, and I figured I'd try WorldRemit instead of WU. Signing up was a breeze, and I didn't have any issues with it. However, things took a turn for the worse almost immediately after creating the transfer and collecting the money to be sent from my bank account (which was several hundred $USD). WorldRemit sent me a message saying that they had made the decision to cancel my transaction and close my account. I was shocked and confused. Why would they do that? There was no explanation given, and I was left in the dark.

I tried to use their chat option to get some answers, but all I got was a generic message about the 2 to 21 days it would take for my money to be back in my bank account. They couldn't tell me why the decision was made, and they suggested that I read their terms and conditions to figure it out myself. I was frustrated and disappointed. I wish I had done some research before using this company because their Customer Review Ranking is only 1.76 out of 5. That's a clear indication that they don't have many satisfied customers.

I'm not happy with my experience with WorldRemit, and I wouldn't recommend them to anyone. It's important to do your homework before using any service, especially when it comes to sending money. Don't make the same mistake I did.

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3:21 pm EDT
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WorldRemit Money transfer

I sent money to Canada on 31st of May 2023 and today is 16th of June 2023 its now 16 days but still money couldn't be received in receipents account while you gurantted on line for transfer inv2 days. My case ID no is [protected]. My transfer ID no is [protected].

I think you are not able to complete my transfer so please u immediately return my money

Huma Naseer khan

Desired outcome: Quick transfer or return money with 24 hrs or else I will raise up this matter with FCA

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3:25 pm EDT

WorldRemit Sent money to another Bank account

I just opened an account and sent money to Colombia, immediately the transaction was cancelled by Worldremit without a reason, however the money was debited from my account, I have been calling and waiting for over an hour to speak to a representative, and nobody pick up the phone, the transaction number is [protected] done today Monday June 5th, please give me a better contact number

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6:51 am EDT

WorldRemit Funds never received in another country and no email to find out from them

I sent funds on Wednesday 5/31/2023 morning to Fiji using their money transfer via wire and it was never received by my sister, the recipient. This is the first time that it has happened to us. I've been trying to call and contact World Remit since yesterday but have not heard back. Their USA phone service keeps me on hold and I have had to hang up. They have already taken funds from my bank account and I have no choice except to file a complaint against them.

I would like my money refunded back to me and hope it will eventually be done. Please help me with this transaction at your earliest convenience. Thank you.

Desired outcome: I would like a refund back ASAP and at least get a response back as to why the transaction was never received in Fii and why I was never told anything

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10:06 am EDT
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WorldRemit Limited to using an iPhone or iPad and can only use service by downloading an app

I've been very happily using World Remit since August 2022, but since they recently implemented using an app only, I am unable to use the service. I have neither an iPhone nor an iPad and have only a laptop to transfer money. I'm sure many appreciate this new service, but you should allow all users the option of using an app or desktop or laptop to send money abroad, not limit it to certain people only.

Desired outcome: I want to be able to use my laptop to send money through World Remit. This should be an offered option, not just using the service through an app.

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6:48 am EDT

WorldRemit My transaction you have caused

Today Saturday the 6th of May 2023 you caused me tom have a transaction problem by forcing me to use a different partner to transfer money WHY? Why do you keep doing this, if you are no longer using mtn for ghana then I will need to use another money transfer service. I now have two transfers needing action and the people needed the money you let me the customer and my recipient down its a disgrace how do you survive in business your reviews are diabolical. Please sort out this mess and if your not using MTN then refund my money immediately.

D.C. Whittle

Desired outcome: to have my problem resolved

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11:17 am EDT
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WorldRemit Impossible to solve a problem by email. They dont show an email to contact

I sent to Leah Monter Dela Vega in Philippines the ammount of 105 euros + 2,99 for fees, but Leah Monter was not able to colect the money, because Palawan and MLHuillier says that the name they have in their system is Leah Vega Dela Monter, and refuse to pay. As you can see in the attached file, the name you send is correct. Please, fix the issue with your partner in Philippines.

The WorldRemit transfer number: [protected].

Sender Fernando Manuel Oliveira Raposo

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11:14 am EDT

WorldRemit You blocked my account and wiped all my histories

Hello, my name is Augstin Swarray dob 04/09/1982 phone number [protected] of 3700 gateway drive, apt b 216 Philadelphia, PA 19145, email address [protected]@yahoo.com. You guys blocked my account and I am unable to send money. I am writing for this to be resolved immediately. You can email me or call my phone. Because I am unable to talk to anyone over the phone with your customer support. Thanks

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11:39 am EDT

WorldRemit Return of money

Sent 2 money transfers and both failed I am waiting for my money to return so I can send again its been 10 days and money has not been deposited back into my account. Both transfers together equal $400 US dollars. Their is no way for me to find a live operator to talk to or an email to respond to. My first amount sent was on 4-7-23 transaction [protected], my 2nd was [protected]. Both were $200 each.

STEPHEN CROTTY

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11:32 pm EDT
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WorldRemit Unauthorized Withdrawal

My WR account number is WR3990179 Derrick Atkinson e mail [protected]@hotmail.com.I had an unauthorized Withdrawal from my EBS Bank account by World Remit . The amount was 48.97 euro on 11 April see screenshot . There is no record of this transaction onmy WR account .I have alsocontacted your fraud section email. I have since changed my password and removed my card.Please investigate!

Desired outcome: Refund

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10:56 am EDT

WorldRemit Can't reach anyone at all

Been trying for 7 days to reach someone. Seems any possibility, you need a case number or a transfer number.
The website seems to have changed and I am not sure if it was hacked or something odd.
I have used it very often to send money via gcash and always always always gives me several options
Now only credit card option, no other option
No debit, no interact?
And I can not speak with anyone at all ever it is a loop and very, very frustrating
Can someone call me or email me or something?

Desired outcome: options to send money versus JUST credit card

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8:50 am EDT

WorldRemit Money taken from my account and not used by World Remit

On 27th March 2023 World Remit took 1001-99 pounds Stirling from my Santander 1-2-3 savings account, to transfer 1000 Pounds Stirling into Philippines Pesos in my BDO Bank account in my name. in Philippines. The incorrect reference number I used for the transaction was W 34 BYV. On realizing my mistake, I sent a further 1001-19 Pounds Stirling using the correct reference number WR 918 2942 which went through okay. So the problem is World Remit did not refund the 1001-19 Pounds Stirling I sent to them first of all, although they did receive the money.

Desired outcome: Please refund the 1001-99 Pounds Stirling to my Santander 1-2-3 Savings account.

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10:42 am EDT
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WorldRemit Sending money to Burkina Faso

World Remit is disgusting. Their servce is apauling.

I have been sending money through World Remit over the years and it is the worst it has been.

Their platform is not fit for purpose.

I have been trying to send money and they are informing me of changes in their method of sending money from ther U.K. and to look for alternative method on their site but no explanation on where to obtain that info frm and the method os sending by selecting does not prove anything it is just a vicious circle.

Their custoer care team is not fit for purpose neithere because they are asking for Money to answer questions which I am not prepared to do.

They have given various locations from where to pick up and to activate a transfer however it is not working to carry out any functions at all.

It is very disturbing especially having so many countries and large sums of cash.

My email is [protected]@gmail.com

Desired outcome: They must make transfer easier. They need to go back to how it used to be with good information and quick and easy

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WorldRemit Customer Reviews Overview

WorldRemit is a leading online money transfer service that allows users to send money to over 150 countries worldwide. The platform has received numerous positive reviews from customers who appreciate its convenience, speed, and affordability.

One of the standout features of WorldRemit is its user-friendly interface, which makes it easy for customers to send money from their mobile devices or computers. The platform also offers a wide range of payment options, including bank transfers, credit and debit cards, and mobile money.

Customers have praised WorldRemit for its competitive exchange rates and low fees, which make it a cost-effective option for sending money overseas. The platform also offers a variety of delivery options, including cash pickup, bank deposit, and mobile wallet, giving customers flexibility and convenience.

Another key advantage of WorldRemit is its commitment to security and fraud prevention. The platform uses state-of-the-art encryption and verification technology to protect customer information and prevent unauthorized transactions.

Overall, WorldRemit is a highly recommended money transfer service that offers fast, affordable, and secure international transfers. With its user-friendly interface, competitive rates, and wide range of delivery options, it's no wonder that customers consistently give it high marks.

WorldRemit In-depth Review

Website Design and User Experience: The website design of WorldRemit is clean and user-friendly. The layout is intuitive, making it easy to navigate and find the necessary information. The color scheme is pleasing to the eye, and the overall design enhances the user experience.

Range of Services Offered: WorldRemit offers a wide range of services to meet various money transfer needs. From sending money to family and friends to paying bills and topping up mobile phones, they have a comprehensive selection of services that cater to different requirements.

Ease of Use and Navigation: Using WorldRemit is a breeze. The website is designed to be user-friendly, with clear instructions and prompts throughout the process. The navigation is straightforward, allowing users to easily find the desired services and complete transactions without any hassle.

Transfer Fees and Exchange Rates: WorldRemit provides competitive transfer fees and exchange rates. Their fees are transparently displayed, allowing users to know exactly how much they will be charged for each transaction. The exchange rates offered are also favorable, ensuring that users get the most value for their money.

Speed and Efficiency of Transfers: WorldRemit excels in terms of speed and efficiency. Transfers are processed quickly, with many transactions being completed within minutes. The platform also provides real-time updates on the status of transfers, giving users peace of mind and confidence in the process.

Security and Privacy Measures: WorldRemit prioritizes the security and privacy of its users. They employ robust security measures, including encryption and secure data storage, to protect sensitive information. Additionally, they adhere to strict privacy policies, ensuring that user data is handled with utmost confidentiality.

Customer Support and Assistance: WorldRemit offers excellent customer support and assistance. Their support team is responsive and knowledgeable, providing prompt and helpful solutions to any queries or issues that may arise. Users can reach out to them through various channels, including email and live chat.

Mobile App Functionality: The WorldRemit mobile app is feature-rich and user-friendly. It allows users to conveniently send money and manage transactions on the go. The app's interface is intuitive, making it easy to navigate and complete transfers with just a few taps.

Transparency and Trustworthiness: WorldRemit is known for its transparency and trustworthiness. They provide clear and upfront information about their services, fees, and exchange rates. The platform is regulated by reputable financial authorities, further instilling trust and confidence in their services.

User Reviews and Ratings: WorldRemit has received positive user reviews and ratings. Many users appreciate the ease of use, competitive rates, and fast transfers offered by the platform. The positive feedback from satisfied customers further reinforces the reliability and quality of WorldRemit's services.

How to file a complaint about WorldRemit?

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1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with WorldRemit in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with WorldRemit. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about WorldRemit on ComplaintsBoard.com.

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Phone numbers

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Website

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