Having problems with WorldRemit?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

1888 961 4869 (United States)
+44 207 148 5800 (United Kingdom & Rest Of The World)
+1 888 772 7771 (USA and Canada)
+61 261 452 161 (Australia)
+64 98 871 710 (New Zealand)
+32 25 884 464 (Belgium)
+45 78 792 981 (Denmark)
+41 435 086 414 (Switzerland)
+65 31 590 808 (Malaysia & Singapore)
2nd Floor, 62 Buckingham Gate
London, England, Greater London
United Kingdom - SW1E6AJ
The United States
600 17th Street, Suite 200S, Denver, CO 80202

Canada
1000 rue de la Gauchetiere Ouest, Suite 2400, 24th floor, Montreal, QC H3B 4W5

Australia
Level 16, 1-7 Castlereagh Street, Sydney, NSW 2000

New Zealand
41 Shortland Street, Plaza Level, Auckland 1010

Japan
Ark Mori Building 12F, 1-12-32 Akasaka, Minato-ku, Tokyo 107-6012

Complaints & Reviews

money transfer

My name is Yvette. I tried sending money to a friend in Ghana yesterday, unfortunately the company took the...

disabled account

My account was disabled after being a customer for over two months and they wouldn't state a valid reason other the fact that out of nowhere my account doesn't meet their approval criteria.
I invited a lot of people(friends and family) receiving vouchers but not used them, because i known it's remain valid up to 6 months, i trusted them and i left my vouchers unused.
Now i can't reedem my vouchers and i can't invite other people because of this, and i will inform all my ref that not use this service and not invite any one to sign up in this scam service, that disable accounts without anyreason.

if you are not scammers, then solve the problem and provide me that you are a great not scammers service and let me continue use my account, my vouchers and continue to invite people to join your service.

contact email: [protected]@gmail.com

  • Ab
    Abraham Omwenga Nov 19, 2018
    This comment was posted by
    a verified customer
    Verified customer

    My account to was disabled even after providing all the information they required this site will be of scammers if they don't solve this issue of disabling accounts

    0 Votes

payment not process

I made a payment to worldremot on the 9/11/18 from Australia to be transferred to Nigeria. A total sum of...

money sent was not received

Goody bassey Am writting in reference to a money i sent on 5/11/2018 to a recipient dennis okpanefe ref...

Wolverhampton Business & Finance

account disabled

My account was disabled after being a customer for over two years and they wouldn't state a valid reason other the fact that out of nowhere my account doesn't meet their approval criteria . I hope this company is shutdown or investigated by the government as they are misleading customers by not disclosing their policy before collecting personal and sensitive data. Time will tell how far this will go on.

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

sponsorship letter

Kingdom Radio Gnf 94.9fm Gothenburg, , Sweden. Dimvädersgatan 71, 41837 Goteborg, Sweden Tell ...

am complaining about my transaction been cancel

Hello worldremit i have a very big problem with my worldremit account i can't make any transaction when...

[Resolved] delayed refund

Case Number [protected] August 29, 2018 I just mistakenly send money to the account of World Remit, So I...

money transfer overseas

Hi, I am residing in Australia. I transferred $48600 through world remit to be receivied in India by my...

delayed refund

I have asked for a refund of a cancelled transaction on my WorldRemit account. They have held my saving...

money transfer payment not received

I made a transfer to Zimbabwe on the 25th of August via World remit from Netherlands of US$2800. The payment has not been received yet, and I have written to WorldRemit customer service, and also called but up to now they have not acted yet on releasing the payment or returning the money to me. They have not even responded to the several emails I wrote to them. I feel cheated as I have been using their service for over 4 years now and they have been reliable before but now. I would like the company to return the money to me now since they haven't processed my payment. They claim that their service is instant but now after 4 days and still counting with no response, I dont believe any of that

I cannot withdraw my transaction. why?

hello,
its been seven days above i cannot withdraw my money i.e 2375 pkr. i checked in allied bank and bank of punjab but they say your transaction is nil. you can also mail me in this regard, My email is [protected]@gmail.com
I hope you will track out my transaction immediately and will get to me as soon as possible. Waiting for you quick response.

funds transfer

I normally use Western Union and wish I had stayed bevause World Remit are pathetic. After having a phone...

Caringbah Business & Finance

transfer money to guatemala

I need to informed that if you want to used this services do not do it. Worldremit they allow you to open the...

the promotional offer for reference account

They stated a referral credit of 35 aud and when we refereed a new ac and tried to make money transfer from it we just called the call centre to confirm on the cr they said taht the offer is not valid and takes 10 business days for it to b active n all irrelevant details. When i asked to spk to a manager they refused to escalate the call saying that they cannot gv to mgr. They r ready to take a Ombudsman complaint for the company bit nt gv the ph to a team leader there. This is Absolutely ridiculous

verification number not received and account disabled

I am currently working on MSC ship and use worldremit to send money home(South Africa) i sent money home for...

dont use worldremit service to send money to us - money not received by beneficiary

I would like to bring my experience with worldremit into your notice, I used to send money to Indonesia, the...

money disappeared

I send money for my account in brazil, the money never arrived, I contactedmy bank and they said that never received anything. I contacted world remit they said that will cancel the transaction and will put my money back. I ask for one formal document and they never give me. They never inform about anything. Never happened. My money disappear. They dont answer my mails. I will contact the policy.

money transfer

DO NOT USE THIS SERVICE to send money, ever. Just don't.
I have always used Western Union, but in a bid to save $125, I decided to send $2, 200 through WorlRemit instead. Boy was that a big mistake.

First the trap: they let me register my account, input recipient info as well as my payment info. They then confirmed the transaction AND debited $2, 200 from my bank account through my debit card. They issued me a confirmation receipt and I thought, great, this is no different than WU's great service and I've saved $125 on top of it. I send the transaction details to the recipient and thought I was all done.

The catch: 45 minutes later, I received an ominous email from Worldremit notifying me that they have disabled my account and would not be able to provide me service. Further, they make no mention of refunding my money. I check my bank account and see that my $2, 200 remain in Worldremit's possession.

I attempt to call them but their number made super difficult to find as if they are trying to hide. After a lot of googling, I find a number and call it. They put me on hold for 1 hour. Finally a smug customer service rep answers. After a brief exchange, he reads to me the same exact information that the email carried, that my account was disabled, that they won't provide me service, yada yada yada.

I ask him why? He has no clue. I ask where's my money. You can't disable my account and refuse me your service (your prerogative, knock yourself out), but then keep my funds. That is fraud. It is theft. And Worldremit is guilty as charged.

This crooked behavior has class action lawsuit written all over it. In the meantime, to save yourself and your loved ones precious time and headaches, you should steer very clear of these crooks.

international money transfer

On june 4th, I opened an account with world remit (customer no. Wr3175653) So that I could transfer some of...