XE
reviews and complaints

Yo, so back in August 2015, I sold my crib in SoCal and needed to transfer the funds from the US to Canada. Being a Canuck, I didn't realize that there's a big diff in the cost of transferring funds between the two countries. I thought the currency exchange rate would be the same, but boy was I wrong. A homie of mine told me about XE.com and how he saved mad cheddar using it for his biz accounts. I was hella skeptical about using a third party for the bank to bank transfer, but I decided to give it a shot and applied to XE.com.

I started the currency converter process and was stoked to see that XE's rate was better than the bank's. After my application was approved, the US funds were withdrawn from my bank account and about 10 days later, CAD were deposited in my Canadian bank account. The banks couldn't charge any fees since XE.com handled the conversion and transfer. I saved a few thousand Canadian dollars by using XE.com instead of the banks. The only downside was the processing time, but it was worth it for the savings.

I been using XE Trade since 2013, and I never had any problems with them. I'm a Canadian who does business abroad with suppliers in the States. After the merge, there was a long process of revision, and because I'm in Qu?bec, everything went through additional paperwork and so on. Then, for no apparent reason, my account was closed. I had to contact their office repeatedly, and finally, after logging into my account online, I found out it was closed! No one had contacted me, and I contacted them repeatedly to reactivate my account after all the paperwork had been submitted. Apparently, someone from the compliance committee didn't like the way we do business, which, in fact, was misunderstood and misinterpreted. They didn't try to clarify and just assumed the way we do business didn't comply without further explanations or confirmation on our part. They just closed the account. Thank you so much for your loyal services and to treat customers in such an unprofessional approach. We did many transactions with them prior to the merge. I don't know who is in charge of the compliance committee, but she or he was not available on Friday, and no one could give us an answer for a few more days. Very disappointed and now looking for a reliable money exchange company to do business with. Perhaps I'll use TransferWise in the meantime!

I recently tried out XE Trade for a couple of transactions, hoping to get a good exchange rate and a reputable service. While they do offer a good exchange rate, I found that it was much easier and more efficient to just do the transfer through my bank.

My first transfer was to South Africa, where I did a direct EFT from my bank account and provided the receiver's account number and swift code. However, XE Trade then told me that they needed an IBAN, which I later found out was only true for European banks. It took me a frustrating 2 days and 4 phone calls before someone was finally able to complete the transaction for me.

For my second transaction, I sent Mozambican meticals to a hotel in Mozambique whose bank was located in South Africa. I had done the first 50% deposit via my bank without any problems 3 months ago, but when I tried to do it through XE Trade, they informed me 4 days after the money was wired to them from my bank that they couldn't complete it because the currency was meticals and it was a South African bank. This was also untrue, as you can wire any type of currency to any country. Now, they are in the process of returning the money to my account, which will take 3-5 business days, and I have to go to the bank again to do the wire myself.

While XE Trade may offer a better exchange rate, I found that they couldn't get the exchange done and I ended up having to go to the bank anyway after hours of frustration. In my opinion, it's not worth the time and hassle. Just go to the bank and skip this crappy service.

We've been using XE Trade for a good few years now to transfer funds from Canada to France and we've been pretty happy with their service. However, our experience took a turn for the worse recently when we received a quote that was about 300 euros less than what we had expected. We trusted XE and went ahead with the transfer of $15,000 CAD to our French account without checking other sites. It was only the next day that we realized we had lost money. Needless to say, we were not happy with this outcome and unless XE reimburses us for the lost funds, we will not be using their services again.

A couple of days later, we decided to phone the company on a Sunday and were able to cancel the transaction. We were told to call back during office hours, which we did on Monday. We spoke to two company representatives and were given a much better quote, which we decided to accept. Our advice to anyone using XE would be to check comparison sites as well as to speak directly with someone at the fx company. When we mentioned that the rate shown on our online account site was much lower than the quote we had just been given, we were told that our profile would be updated. True to their word, when we logged into XE after the call, we saw that the new quote was 100 euros higher than it had been just 15 minutes earlier. Interestingly, it was not as high as the quote we had been given on the phone.

More than a year has passed since then and we've noticed that XE is now using HiFX, which is no longer convenient for Canadians living out of the country. We've never been offered any assistance from XE, so we decided to try another transfer company. We're now with TorFX, a British company that's been amazingly helpful, although it's meant setting up an account with Barclays. We've had a great experience with TorFX and we would never use XE again.

I've been using XE for a long time, maybe even close to a decade. I haven't had to use my account for a year or two, but recently I needed to send GBP 50 from my US personal account to my UK personal account, both of which I had registered with XE for a few years. However, without any notification, they reversed my transfer and froze my account. I only found out when I checked the status of my transfer on the website. I called their friendly New Zealand call center on a Sunday, but they couldn't help me with my issue and advised me to call back on Monday to get the North American office. I called back on Monday and got the US call center. The person was friendly and manually initiated my refund, which I feel should have been done automatically. I asked for the reason why my account was frozen, and after a brief hold, I was politely but directly told that a new audit had deemed me outside of their risk tolerance and that they "could no longer help me with future transfers."

Although I was disappointed that my refund wasn't automatic, I cannot fault the customer service of the call center agents. They were both polite, friendly, and professional. However, I was able to set up a TransferWise account and send two USD to GBP transfers, and the funds arrived in my UK account between my first call on Sunday and my second call on Monday. TransferWise is much faster and easier to use than XE, so if you haven't moved to TransferWise yet, I suggest you do it now!

Hey guys,

So, I gotta tell you about my experience with XE. Let me just say, it wasn't great. In fact, it was downright terrible. I used them a few times, hoping they would get better, but nope. They just kept getting worse. And let me tell you, it really messed with my head. I mean, they put you through the wringer, all for a few measly bucks. It's just not worth it.

Their customer service is a joke. They say they're sorry, but they don't do anything to fix the problem. And don't even get me started on the delays. They're ridiculous. I mean, come on, it's not rocket science. Just get the money where it needs to go, already.

Let me give you an example. I wanted to transfer over $4000, and they called me right away, like they were concerned or something. But nope, it was just a ploy to make me feel better about using their service. And then, they delayed my transfer for five whole days. Can you believe that? And for what? Verification? Please. My records were spotless, and they knew it. It was just an excuse to hold onto my money for as long as possible.

And then, when I had to cancel the transaction because of their ridiculous delay, they took forever to refund my money. I mean, it's been over a week, and still nothing. It's just not right.

So, please, take my advice and stay far away from XE. They're not here to help you, they're here to hurt you. Don't let them mess with your head like they did mine.

I recently opened an account with XE and decided to make my first transfer from the US to South Africa. The account opening and transfer process was quite tedious and took me over an hour to complete. However, I made sure to fill out all the necessary information for both myself and my recipient, including the Swift code, account number, and account name.

After going through all the regulatory and security steps, I pressed the confirm button, which included a 6-digit verification code. The code was accepted, and I received an email from XE stating that my transfer was successful. However, shortly after, I received another email stating that my XE account had been closed permanently, and they provided no explanation as to why.

I tried to contact customer service through chat, but my account remained closed, and I was unable to complete my transaction. XE had deducted my payment from my bank account, but they refused to let me appeal the decision to shut down my account. I was frustrated and disappointed with this experience, and I couldn't understand what I could have done to trigger the closure.

I have been trying to contact XE by email and phone for days now, but I have yet to receive a solution to my problem. I am kindly requesting a refund of my money, as I have proof of payment that my money was taken from my bank card. My contract number is C and my client number is XEMT***106.

Overall, my experience with XE was not satisfactory, and I would not recommend this service to others. The rate may seem good, and they promise a faster transfer than a bank, but the lack of customer service and the sudden closure of my account without explanation is unacceptable.

I want to share my experience with XE, and I must say that it was not a pleasant one. At first, everything went smoothly with my first transfer, but when I tried to make a second transfer of ?20,000, things went downhill. XE failed to process my transfer, and when I contacted their helpline, I was met with an unhelpful staff member who couldn't access the relevant information. I asked him to email me regarding the issue, but I received no email from them. I then emailed the help desk and used live chat to request a full refund of my ?20,000 to the original GBP account I made the initial transfer from.

Jordan on live chat refused to provide his full name but said the transfer had been actioned. However, when I checked my account, there was no refund. I applied pressure throughout the day, including a threat to report them to the governing body, but this had no effect. It took me 14 emails, 4 Live Chats, 1 Telephone Call, 1 Complaints to their bank, 1 Complaint to the financial ombudsman, and multiple threats of High Court Action to receive a refund. This has used up approximately 16 hours of my valuable time dealing with several individuals, especially Reena Johal, who asked me 'where my nearest hospital is' in an email, which was not professional.

XE refused to compensate me for wasted time, and due to my experiences with them, I would consider them an absolute disgrace to the money transfer markets. I would not trust them with even the smallest amount of money. Be wise and avoid XE like a pool of vomit. You can get a better rate elsewhere.

So, I wanna talk about XE. I've been using them for a while now and never had any issues until recently. I was in the middle of a transaction when all of a sudden, XE's "verification team" decided that I was a risk and cancelled my order. They didn't even bother to contact me about it or refund the money that I had sent them a week earlier to fund the exchange.

I waited a few days and still didn't see the funds in my Aussie account, so I decided to give XE a call. I talked to their Canadian and New Zealand office, but they were no help at all. They couldn't offer me any details and said they had no access to help. It wasn't until I called their US office for the third time that I finally got some answers.

They told me that I was deemed a risk, but refused to tell me why (as per their policy). They also said that I needed to request my bank to do a "charge-back" on an ACH transaction. I was so frustrated because they wouldn't escalate me and didn't allow any contact between clients and their "Verification Team".

I spent a whole afternoon calling them back every hour, reminding them that they were stranding my wife and young children in a foreign country, threatening to contact the media for help, and accusing them of stealing. Finally, they refunded the money, but it was a huge hassle.

Honestly, I don't think XE is the efficient pain-free Foreign Exchange company they used to be. They're now a rude, questionably competent company that doesn't honor their deals or communicate with customers willingly. They hide behind their onerous terms of service and have trained their staff to confuse and obscure instead of assist. If you're thinking about doing business with them, I suggest you think twice. It's not worth the time and effort if things go wrong.

I recently had a very negative experience with XE Corporation, a currency conversion company that I would like to share with others. I applied for membership with xe.com and it took them a whole week to process my application. During that time, I provided them with all of my personal details, including my bank information, personal verification, and even uploaded my driver's license and bank statements. I thought that everything was going smoothly until I received an email from a woman named Deanna, who claimed to be the manager of the Verification Department for XE/HIFX US Consumer Accounts.

Deanna informed me that my account had been cancelled for no apparent reason, even though they had already verified all of my information and sent a direct deposit into my checking account. When I asked to speak to a real manager, she hung up on me. I called back and spoke to another representative who told me that Deanna was not actually a manager, which was very confusing and frustrating.

Eventually, I was able to speak to a real manager who told me that my account had been cancelled by Deanna, but that it could still be activated if I provided them with my bank direct deposit details. I called xe.com the next day and gave them the information they needed, but a few hours later, I received another email from Deanna saying that my account would be closed and they could not assist me any further.

I found this whole experience to be very disturbing and unprofessional. It seems like xe.com is seeking information that is not legally required and their working system is very fishy. I wonder if they are running some sort of scam or engaging in unethical business practices. I would advise others to be very careful when dealing with xe.com, as they do not provide any contact information or phone number and their location is unknown. It's possible that they are scamming people and engaging in illegal practices.

I gotta say, I ain't the only one who's had some issues with XE. Just like some other folks, I tried to send some cash from my account in the US to my account in Spain using these guys. I tried to do it online, but the info they gave me just didn't seem to work. Before too long, I got the same message that other people got: they were gonna cancel my transfer and charge me some fees.

So I called up their customer support. I had to wait for like 20 minutes before they even picked up the phone, and then they couldn't help me at all. They said that the details I was using were totally valid and had worked for all their other customers. But after a bunch of annoying emails, they went ahead and canceled my transfer anyway and charged me 90 euros.

Now, I might've thought it was just my own dang fault for not knowing how to do the transfer online, but after reading all these other reviews, it seems like they're always finding some way to cancel transfers and charge people extra fees. So I reckon I'm never gonna use XE again. I'll stick with TransferWise or Xoom or something like that.

We had to contact XE many times by phone and by email, trying to transfer our money from our Credit Union in the US to our account in NZ. It was a long and frustrating process, as XE held our money for a whole month. They kept insisting that they did not have it, and that we must have made a mistake. We were very confused and frustrated, as we knew we had done everything correctly. They even asked our bank to do a trace, which they did, but XE still insisted that it was our mistake and that they did not have the funds.

After much denial and refusal on their part, the money finally came through to our account in NZ. We were relieved, but also very disappointed with XE's service. They did not offer any apology for the delay, nor any interest on the time they held our money while denying they were doing so. It was a very unprofessional and unpleasant experience.

For a time, I considered the possibility that the Credit Union was somehow at fault, since it's not a "regular bank". However, my doubts were dispelled when I transferred money through another company (TORFX). It took them only TWO DAYS to get the money to us, including the Credit Union's wire time. This was a stark contrast to XE's service, which was slow and unresponsive.

In conclusion, I would not recommend XE as a transfer service. They are unreliable and unprofessional, and their customer service is lacking. If you need to transfer money, I would suggest looking for other options, such as TORFX or other reputable companies. Don't waste your time and money with XE.

I recently had a situation where I needed to send money to someone in India, and I decided to use XE (xe.com) for the transfer. I had dealt with the recipient before, so I felt comfortable using XE's services.

I filled out their online information form and sent an Interact eTransfer. However, after two days, I received an email from XE stating that not only was the transfer canceled, but my account was closed as well. I was confused and frustrated, so I reached out to XE to ask why this had happened.

Unfortunately, the response I received was not very helpful. XE simply stated that my account had been closed for "Security Reasons," without providing any further explanation. I was left feeling uncertain and uneasy about the situation.

To make matters worse, XE is now making it difficult for me to get my money back. They are asking for all of my account information and insisting on a wire transfer to return the funds. I don't understand why they can't simply send me a cheque or use Interact eTransfer like I did to send the money in the first place.

When I asked XE about this, their response was once again, "Security Reasons." I can't help but feel like something shady is going on here. If XE can't provide a clear explanation for their actions and can only transfer money through wire transfers, it makes me wonder if they are a trustworthy company.

Overall, I would not recommend using XE for money transfers. Their lack of transparency and difficult refund process have left me feeling frustrated and disappointed. It's important to use a company that you can trust, and unfortunately, XE has not proven to be that for me.

I gotta say, my experience with xe.com was a real bummer. I was trying to send some money over to the Philippines, but my account had been inactive for a while. When I tried to log in, I got a pop-up message that said "oops, something went wrong. Please try again." I tried again, and again, and again, but I kept getting the same message. Finally, I gave up and logged off.

Later on, I tried again, but this time the message was different. It said "sorry, your account has been closed." What the heck? I hadn't done anything wrong! I wrote to customer service to ask what was going on, but all I got was a generic reply that basically said "sorry, we can't help you."

To make matters worse, my wife tried to sign up with xe.com for the first time, and she had the exact same experience. What are the odds of that? It seems like xe.com is just fishing for personal information or something.

And don't even get me started on their advertised high exchange rates and low fees. That's a total scam. I wouldn't trust these guys with my money if they paid me to.

In conclusion, stay far away from xe.com and stick with a reputable company. They're not worth the hassle or the risk.

I recently used xe.com to convert some USD to CAD. I had USD6024.75 in my bank account and xe.com agreed to convert it to CAD7500. I was excited to receive the CAD in my bank account, but unfortunately, things did not go as planned.

After xe.com took the USD6024.75 out of my bank account, they never deposited the CAD7500 to my CAD bank account. Instead, they sent me an email saying that they decided to cancel the transaction and close my account. I was shocked and confused. I had no idea why they would do this.

I immediately contacted xe.com and asked them to send me back the USD6024.75 they took from my bank account. However, they told me to contact my bank to get my money back. I was frustrated and confused. I didn't understand why my bank would have my money when xe.com took it.

I contacted my bank and they told me that xe.com needed to send me my money back. I relayed this information to xe.com, but they continued to tell me that my bank would do it for me. I was getting nowhere with them.

I decided to call xe.com and ask them why they couldn't just send me my money back. However, they just hung up on me. I couldn't believe it. I was angry and upset.

I continued to email xe.com, but they refused to send me my money back. I felt like they were stealing from me. I couldn't believe that a company would treat their customers this way.

It has been 3 weeks since xe.com stole my money. I went to the police station to file a police report. I hope the police can help me get my money back. I am so frustrated and angry with xe.com. They are evil crooks who stole my money and refuse to give it back. I will never use xe.com again and I urge others to stay away from them.

I recently had a terrible experience with XE, a currency exchange provider. I would not recommend this company to anyone. They do not have any secure customer verification methods, which is concerning. I attempted to make a payment of ?1000 with my U.K. Debit card, but every time I tried to make the payment, it was cancelled. When I called to complain, they informed me that they were having issues with some debit card payments of ?1000 or more. This was frustrating, as I had attempted to make the payment seven times before contacting them.

To make matters worse, two of my friends had their accounts closed when they attempted to make their first transfer. XE did not provide any reason for this, which is unprofessional. Customers should be given information as to why their accounts are being closed.

Another friend of mine had a payment received by XE, but they kept her money for 10 days without any explanation. When she called to complain, she was informed that the payment had been cancelled. XE did not bother to return her money or even inform her of the cancellation. If she had not called them back, she would have never received her money back. This was a very horrible experience faced by four of us.

In my opinion, XE is not fit to provide services in the U.K. They need to improve their customer service and provide better communication with their customers. I would not recommend this company to anyone looking for a reliable currency exchange provider.

We are a small book company based in the United States and we have been using XEtrade for almost a decade now to make payments to our sellers in other countries. Back then, their customer service was based in Canada and we had nothing but great experiences with them. They were always helpful, accommodating, and easy to work with. However, in recent years, we have noticed a significant decline in their services.

It appears that XEtrade has outsourced their customer service to Eastern Europe, specifically Slovenia, and it has been a nightmare to deal with them. We can no longer reach anyone in Canada by phone or email, and the new customer service representatives are constantly asking for additional company information to prove our identity and legitimacy. They cannot even explain the laws they are basing their requests on, and they cannot transfer us to someone who can. It has been frustrating to receive multiple requests for private company documents, such as tax documents and sales information, in the past six months alone. Each time, they threaten to shut down our account if we do not comply.

Well, we have had enough. We have recently switched to USForex and we could not be happier with their services. XEtrade has been nothing but a headache for us, and we would not recommend them to anyone. Their customer service is terrible, and their constant demands for additional information are unnecessary and intrusive. We hope that XEtrade can improve their services in the future, but until then, we will stick with USForex.

I gotta say, I've been using XE for a while now and it's been a real lifesaver for me. I live in a foreign country and need to transfer money between my bank accounts in two different countries. XE used to be the perfect solution for me - it was easy to use and didn't charge any extra fees. But lately, I've been having some issues with their app.

Every time I try to make a transfer, I get a "pending transaction" message and I'm told to wire the money to their parent company through my bank. This has happened twice now and it's really frustrating. I've had to contact their customer service, but they haven't been very helpful. They told me my accounts were verified and that I shouldn't have any more problems, but that wasn't the case.

It's really disappointing because XE used to be so simple and convenient. Now, I have to go through all these extra steps and pay a fee to my bank just to use their service. It doesn't make any sense to me. If I have to go through all this trouble, why not just use my bank in the first place? It's a lot more hassle to use a third party service that's supposed to make things easier.

Overall, I'm really disappointed with XE's recent changes. I hope they can fix their app and make it more user-friendly again. Until then, I'll have to look for another solution for my money transfers.

I signed up for XE Online Money Services so I could transfer some cash from my US bank to my Colombian bank. I was pretty excited to use their service because I had heard good things about them. However, things didn't go as planned.

After signing up and transferring my money, I received an email from XE the next day. The email said that they couldn't help me with my transaction and that my contract had been cancelled. They didn't give me any explanation as to why this happened. I was pretty confused and frustrated.

To make matters worse, they told me to contact my bank to get my money back. But they didn't tell me which bank to contact! I was left in the dark, not knowing what to do. It felt like they were holding onto my money without any intention of giving it back.

I was pretty disappointed with XE. I expected more from them. I thought they were a reliable and professional company. But they proved me wrong. I wouldn't recommend them to anyone. They're a scam.

I'm glad I found out about their true colors before it was too late. I decided to take my business elsewhere and went to XOOM. They're far more reliable and professional than XE. I'm happy with their service and I haven't had any problems with them so far.

It's a shame that XE turned out to be a disappointment. I guess this is one of those rare cases where a Canadian company sucks more than an American one. Oh well, such is life.

I've been using xe.com for a while now to transfer my money back to the UK from the US. I do most of my business across the pond, so it's important for me to have a reliable service that I can trust. However, I recently logged in to find that they had "upgraded" the site. At first, I was excited to see what changes they had made, but it turned out to be a bit of a nightmare.

Two weeks ago, I logged in to find that I had to re-upload all of my personal documents again, including my bank statement and passport. I was suspicious, so I did some googling and found out that xe.com had been bought over by another company, Hifx, which also does money transfers. I waited patiently to get my account re-verified, but it took about 4 days. When I logged back in, they were requesting a voided check, which I uploaded. However, for the past two weeks, I have been unable to start a transfer.

I've emailed their customer services several times, but I haven't received any response. I even tried calling them, but I was put on hold for 45 minutes, so I gave up. It seems that their standards have dropped with this new company taking over. It's a shame because xe.com used to be a breeze to send money through.

Since then, I've been using transferwise.com, which has transferred my money within 72 hours without any of the hassle xe.com has caused. It's a shame that xe.com has let me down, but I'm glad I found an alternative that works for me.