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WorldRemit
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WorldRemit
reviews & complaints

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219 complaints
15 resolved 204 unresolved
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L
6:04 am

WorldRemit - Transaction to wrong (non-existing) bank account

Transaction number: 124897552

Made a transaction to a wrong (my) bank account that is not existing according to the receiving bank. The funds should have returned to the issuing bank, in this case an intermediate bank.

After 2 week, still no progress where the funds are!

Desired outcome: return the funds, or send to the correct account

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M
10:49 am

WorldRemit - six digit autentication number

I send Money by World Remit Gcash to my woman in Samboan, Cebu Philippines

Judith Frejoles Ferrer

Purok Tambis, Cambatete,

Bonbon Samboan Cebu Philippines 6027

8505 peso

Reference number: 126239583

I used a phone number she not use any more.

She threw it away. Therefore, she can not receive the money. She needs an authentication code in six digit to put:

I sent her the money Can you send a six digit code to me

Inge Rogesund

[email protected]

46 0760 484517

or to her Judith Frejoles Ferrer

+63 9099168888

[email protected]

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J
1:38 pm

WorldRemit - WORLDREMIT is Fraud

It seem the only way WorldRemit appear with a honest facade response is by exposing their fraud.

WorldRemit denies your payment saying your bank denied it, and later its taken from your Bank Account, without any receipt or transaction record from them.

And if you try to call them, they deny taking a call from anyone without a transaction number.

Besides all their hidden exchange rates fees not following the exchange rates scamming people.

This Company should taken down by Tried in Courts

Desired outcome: Pay for all the damage

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R
10:08 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

WorldRemit - Your whole organisation, from top to bottom

Yesterday I tried to send some money to myself because I'm traveling for a period of time. I gave you every detail required, correctly, you took my money, then I waited for you to send me the code. You offer a 3 minute service here to Cambodia. I waited much longer than three minutes because I'm not an unreasonable man, but then I got concerned that I had...

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J

WorldRemit - I was scammed and World Remit refused to send me any details of the receiver

I sent money to a bank (supposedly in Turkey) that was just a scam front and when I contacted World Remit, they refused to send me any details on who picked up the money and where it was received. Then, to add insult to injury, they cut me off from sending money or seeing my online records. The transactions took place in October and November of 2021.

The scam was not their fault, but their cooperation in assisting me to file fraud reports and notify police was at a MINUS 10 on a one to ten scale. I guess criminals take precedence over customers as they create business for World Remit.

I have all my receipts, but I am not about to make them available to the world. I have given enough information to the company in this posting that if they feel any guilt about not helping, they would be able to reach me.

Desired outcome: I would like full details of the receiver and all documentation presented to pick up funds as well as full access to my World Remit account.

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S
1:54 pm

WorldRemit - MoneyTransfer

I send a money transfer from my bank account to myself in Costa Rica after getting robbed. WorldRemit makes many claims about what a great company they are but i will tell you right now, do not do business with them. They are a poorly managed nightmare borderline scam.

First my transaction was not clear because on their website they were saying money ready for pick up but the app was saying the transfer was not made because my name was not correct that is just more BS my name was correct.

So then i was forced to call them because their website does not provide any information on cash pick up sites or companies. my first phone call to their "customer service" I was told that i could go to a bank in Costa Rica called Banco National. So I sent to that bank waited in line for 95 minutes only to be told that they do not know who WorldRemit is, and have never ever offered cash remittance services of any kind.

So i returned home and called World Remit again. This time i was told that their contract was with Teledollar and so i told her my location and asked where the closest Teledollar location would be she said she had no information about their locations in Costa Rica. Think about that. a link should be on their website but it is not. they have nothing. So again i paid a

Taxi to take me to a listed location in Coc Beach, closed over a year ago, then paid the taxi to take me to the next listed location and it didnt exist. So my taxi driver was bi lingual and he called Teledollar and the main teledollar office told him to call the closest location which was Liberia and, a person answered the phone but first told us they have no transaction number matching what we were providing then telling us that the Liberia Teledollar no longer exist and the closest location was Nicoya (72 kl away) or Tamarindo (1 hour and twenty minutes away). I then found out that for some reason Teledollar had closed almost all locations in Costa Rica and there are only 5 locations with 3 of the 5 in San Jose. I my complaint to World Remit i had to tell them this because they are clueless.

I tried to cancel my transfer but could not find a ways to do it on their website or app. So again i had to call and was informed that yes they could cancel it but the money was already transferred to Teledollar and they had no way to guarantee that it will be returned. I asked why and she said that it might be returned but wait two days. I then asked what is the next step for me if it is not returned to my account in tow days she said i need to wait 7 days. I asked why would you tell me two days if i have to wait 7? She could not answer that. So i asked for a manager and she said she would try to find one and after waiting another 10 minutes she said she would have one call me

A manager id call me but it was just a repeat of the same thing over and over again. He had no information on teledollar locations. did not know that most had closed, could not tell me where the closest one was, could not guarantee that it would be returned but was "hopeful" and could not explain why i was given the information about Banco National.

So my conclusion is that this is a really poorly run com[any that makes no effort to verify their cash remittance partners, has not clue how many locations there are or where they are, makes no effort to include a link on their website that might be helpful to customers, does not have a reliable cancellation process and any assurance of customers funds being returned and they are also playing what i call the Western Union refund game. That is they have no problem taking money out of a customers account which can happen in 2 seconds but putting in back in can take 7 days. we all know its a computer transaction both ways and there is not legitimate reason for the delay a refund.

I will give them one compliment. Their staff at their customer service department is very polite and want to help but they are limited greatly by the really poorly run company they work for. i feel very sorry for them Based on my experience i am sure they have to deal with angry customers on a daily basis.

One final remark. Seldom if ever do i ever come across any company that is rated at 1 Star out of 5. you cannot get lower than that 1 star is the lowest.

After reading the complaints you will find many like mine and if i am reading this right their resolution of complaint issues is 15%. protect you time and money. Don't do business with this nightmare you will regret it

Desired outcome: Honest information on their website which needs to be updated and changed. Quick guaranteed refund process.

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M
4:09 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

WorldRemit - Account is disabled without any reason

Hello WorldRemit, My Account is disabled suddenly and there is no proper reason of this I have tried to call but there is jo way. I am using world Remit from long time There is no helpline for this and no any information on website about this. Please help me and why this happened. Your point is that I am no eligible according to the criteria than why I wa...

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WorldRemit - Money Transfer

I sent $150 with transaction number 93524024 on May 19th 2021.
The transfer was erronously credited to a different account .
The bank reviewed this and reversed the money back to WorldRemit but WorldRemit is yet to credit my account despite series of mails I sent in respect of this issue
Kindly review this long outstanding issues and credit my account accordingly

Desired outcome: My account where the money was moved from should be credited

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WorldRemit - AUD 600 money transfer to my niece in Vienam

Warning: People, please keep away from this fraudulent money transfer company! I tried to send AUD 600 to my niece in Vietnam, which they promise that would be delivered within 2 days. After 3 or 4 days, nothing happened, I was suspicious so I looked at the receiver's details and found out that my niece's address was messed up. I thought it was a mistake so I wrote them to request them to fix it, but they took no concrete action, only gave me a vague response. A few more days, my niece informed me that Nam Á bank told d her the money was undeliverable because of her wrong full name (Given name first instead of Family name first by the Vietnamese way). I immediately asked WorldRemit to fix the mistake but they said they were waiting for their agent's answer. I was very angry so I asked them to cancel the transaction, and my niece asked the Nam Á bank to immediately return the failed transaction to WorldRemit. The bank did right away and gave her a paper acknowledging their action. A few more days passed, still no news from WorldRemit about my Cancel and Refund request. I looked at the status of my transaction on their Website and was shocked that they now mark it as "PAID" without acknowledging my Cancel request or paying me back a single cent!.

I now have no doubt about WorldRemit being a blatant money transfer with so many complaints from people who by mistake put their trust on them, including myself. I am now trying to take action against WorldRemit and willing to sign my name on a collective complaint if necessary.

Desired outcome: My full AUD 609 refund from WorldRemit

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Update by Phuoc Thiet
Dec 22, 2021 3:08 pm

A blatant and shameless money transfer company who preys on people who mistakenly put their trust on them. It seems this company has a contempt of the law. I hope they would be put out of business for the good of people who need to send money to their loved ones.

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L
12:55 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

WorldRemit - Money transfer refund

Good Evening, I am a South African Citizen (Pensioner). The WorldREmity Company whom assist with Money Transfers has been promising me since the 7th December to refund my Monies which was to be transferred to a Family Member wthin the UK. The latter Organization (World Remit) kept on sending various e-mails concerning their services which I was not...

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M
1:50 pm

WorldRemit - Supporting fraud users and not cancelling payments tghat are not released

I made a transaction to a user that, some hours later, I found to be a fraud. I immediately contacted the support of WorldRemit, after checking that my bank hadn't released the money. They told me they could do nothing to cancel my transaction. Even when I showed written notice from my bank stating that they were waiting to release funds from my card upon WorldRemit confirmation, so if WR didn't confirm this operation I could still get my money back. They said it was not possible over an over again and didn't offer any solution. I asked multiple times for a complaint form and they didn't provide any either.

Desired outcome: Retrieve my transaction

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WorldRemit - Account disabled

Hi my name is munirat, i opened a world remit account yesterday, transferred money to my brother in nigeria, i also discussed it with my fiancé how easy it was and we tried to make a second transfer using his card on my account he saw the charges after the transaction ans was satisfied, i work up this morning to see my account has been disabled, pls i need this rectified, i am the owner of the account and i plead for my account to be enabled for further transactions please.

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R
10:59 am

WorldRemit - Account is disabled

My account is disabled; I don't know why. There's no way to contact you without logging into my account, but I can't log in. There's no way to delete my account without logging in, I can't log in. There's no way to call you without a transaction number, I can't get a transaction number because I can't log in.

I'd like to keep my account. What do I do next?

[email protected]

Desired outcome: Either reinstate my account or delete my account

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WorldRemit - Money Reversal

Hi ! my names are Pascal Ngendakumana, from Worldlimit Quebec Canada to Kenya Nairobi via my mobile tel safaricom (+254) 746833283, was sent calling credits instead of cash ( money )...Plz would u reverse this transaction so I get money ?
The amount sent was 100 CAD dollards ...that would equal to at least 85, 000 Kenyan shillings.

See below :

Recharge of 3, 000.00 KSH was successful. Balance:6, 050.00 KSH, expiry date:2022-02-17.Tariff: Uwezo. Get the DATA DEAL OF THE DAY! Simply dial *544#.

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A
9:32 pm

WorldRemit - Unauthorized transactions

Oct 1, 2021
888-772-7771
7 unauthorized charges:

$1011.99-202110013079
$409.99-202110013078
$85-202110013077
$89.99-202110013076
$409.99-202110013075
$85-202110013074
$85-202110013073

I DEFINITELY want ALL of my money refunded! I dont know how or who made these transactions but I didnt, and I need my money back...

Desired outcome: REFUND!!!

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M
8:54 pm

WorldRemit - Transaction Reversal

I've been following up since the 16th of September 2021 with regards to a money that I wanted to be reversed back to my bank account.

Transaction number:104624004

Everyday they keep on telling me that the problem would be resolved by COB but to no avail. And the next day would be a struggle again to ask for an update having to chat with a new customer service agent and having to tell them the problem that I am having.

I am complaining with their lack of proactiveness to solve this issue as my money has been floating since the 16th of September.

Latest update they have provided me is that there is no tentative time as to when the issue will be resolved. I've put in some snips to aid.

Desired outcome: I need to have my money back ASAP

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Q
11:07 pm

WorldRemit - Money Transfer

I SENT A $500. THEY HAVE STATED THEY ARE NOT ABLE TO PROCESS AND HAVE NOT/DO NOT KNOW WHEN THEY WILL BE RETURNING MY MONEY TO ME! This is completely unbelievable and I will be reporting this company to all possible agencies. I just want to warn people now. World Remit requested personal private information of me that I did not want to give them in order to transfer my money. Today I received a email saying that they are unable to process the transfer. They also told me they may hold my money for 21 days. BEWARE!

Desired outcome: I want my money back now

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P
11:04 pm

WorldRemit - I am complaining about my money which got stuck in your company

Money was sent to me on the 28th of August. The sender did not get the Transaction number, and the recipient never got the message... We contacted World remit a using all channels, and even calling UK... We were asked to send bank statements, we did. But up until today we got no response. We can't afford to loose such a huge amount of money.
World remit compan is very untrustworthy and has unprofessional ways of doing business. I will file a report.

Very dissatisfied customer

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WorldRemit - Money Transfer

I am a old and faithful customer of this company for last many years.I have transferred 380 pounds in the company account and have provided all required documents before yesterday.
But company is not paying money to my recipient in Pakistan.
I have made many telephone calls and many emails to company but they are not solving my problem.
Please solve my problem.
Kind regards.
Choudhary Muhammad Rashid
Case number 16482430

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WorldRemit - account disabled

Hello, I have been a customer from worldremit for years and my account was disabled for no reason, I am trying to reach out and have not to luck, It is very hard to communicate with you guys. The chat asked me to log in with my account but how if It is disabled, the phone number is just for a customer with a customer tracking number how I suppose to have one if I don't have any communication with you at all. I remember it used to be easy to connect with you, I don't know Why it is so hard now.

Desired outcome: activate my account

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1888 961 4869 +44 207 148 5800 More phone numbers
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