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4.3 1908 Reviews

WorldRemit Complaints Summary

17 Resolved
338 Unresolved
Our verdict: If considering services from WorldRemit with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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WorldRemit reviews & complaints 367

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Newest WorldRemit reviews & complaints

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M
12:53 am EST
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WorldRemit Stolen money

I transfer money to Kenja the money was received but 2 days later the money was refunded. I contacted customer service and they said the money was recieved.

They dont read my emails I told thme the money was recieved then taken back two days later.

Really a big scam! Yes we deposited the money but we wont look to see it was taken out two days later

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Update by Macat818181

100 Eur was transferred 22 Jan and received, however two days later the money was refunded from the account by world remit. Emails I sent are not read and they send auto replies about the money being received.

The Money was received but then world Remit reversed the charge two days later.

So the partner in Kenja will show you proof of deposit, however two days later they took the money back. Below is the transaction that took the money.

SAP02JI9RK confirmed. The transaction of Ksh17,183.00 with receipt SAM8R6IR1O has been reversed. Your new M-PESA balance is Ksh995.

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S
9:57 am EST
Verified customer This review was posted by a verified customer. Learn more

WorldRemit Account hacked, please help

Hi,

I cannot find an email to contact. I am overseas and cannot call.

My account was hacked...

I received emails stating that I have sent money. The transaction numbers are:

[protected] for USD 670.11

[protected] for USD 603.03

[protected] - pending

[protected] - pending

I did not do the transactions.

My login to Wordremit is "[protected]@y7mail.com".

Worldremit suspected something and has disabled my account.

I don't know if the transactions went thru.

If the transactions went thru, I will need to be reimbursed.

I have not used Worldremit for years now.

Please help or find someone who can help.

Thank you.

Regards,

Soon Lim Tan

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D
10:15 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

WorldRemit - Shut down account without notice

Two weeks ago I decided to use my World Remit account to send money to my mother. I initially created the account about ten years ago to send money to my sister in West Africa. After that I didn't need it again. So now ten years later, I'm no longer a struggling college student and can send my parents funds I decide to do so. I log into my account with no...

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  1. Pros (Advantages)
    1. Fast international transfers
    2. Broad global reach
    3. Competitive exchange rates
    4. Multiple delivery options
    5. User-friendly mobile app
  1. Cons (Disadvantages)
    1. Higher fees on certain routes
    2. Limited availability in some countries
    3. Slower transfers for non-major currencies
    4. No physical locations for cash services
ComplaintsBoard
J
2:03 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

WorldRemit - Long time to fix the transaction problem.

I transferred some money to my family, but the recipient's last name went wrong. So, I used the platform to fix it as soon as I saw the mistake. However, the app didn't work and always popped up a message saying there was a problem with the app and should try later. I looked for some help through the chat in the app, and I always got the same answer. It...

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ComplaintsBoard
T
1:54 pm EST

WorldRemit Unauthorized transactions

I received notification of 2 transactions on Nov 7th, 2023 both done through World Remit, each for $ 202.99 USD. I have never used this company and didn't know of its existence until Nov 7th, 2023.

My bank has since closed my account and is working to get this money refunded to my account.

I have also tried several times to contact this company, by email and by phone however to no avail.

Claimed loss: $202.99 USD X 2

Desired outcome: The full amount to be returned to my account

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J
8:38 pm EDT
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WorldRemit - Money transfer from Australia to BDO Philippines

Dear Sir/Madam Recently and as far back as 5th October 2023 (Case Number [protected]), I been having problems transferring monies to the Philippines using your website here in Australia. My recent problem is detailed below and is strangely simple to understand ,in my opinion, but appears to be difficult for your service agents to deal with or rather to...

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K
6:43 pm EDT
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WorldRemit App name world re.it my transfer still in progress

What is this what kind of serivce you u take your service charge in you tell in minutes reciverr will receive the money and now its is too long until yet the transfer is in progress wat kind of [censored] service you give to your customers when they

Take transfer feee already why they do like this i will tweet to international UNA ND INTERNATIONAL HOME AFFAIR TO BAAN THIS KIBD OF APP

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7:07 pm EDT

WorldRemit Not able to transfer money.

I needed to send money to my foster son in Ethiopia on the 11th of October 2023. I was asked to send documents and I sent the front and back of my driver's licence plus a selfie. This is still in review! In the meantime he can´t pay his rent and so on.

I have not heard anything from you at all.

If I don´t hear anything real soon and you will fix this problem I will have to stop using World Remit and use another company.

I have tried to call Belgium and the phone was always busy.

Desired outcome: Please fix this problem.

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10:34 am EDT
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WorldRemit Palawan refusing to pay my recipient

Hi Trevor,

Great news! You've sent 2419.00 PHP to Ma Emelyn Allego.

What does Ma need to do?

They need to quote [protected] and present their ID to collect the cash from Palawan Pawnshop, MLhuillier, LBC or TrueMoney. The money will be available for collection within minutes.

What do you need to do?

Nothing, but you can check progress of the transfer via the "my transactions" section of the website or in the "activity" section of the apps.

Transfer details

WorldRemit transfer number: [protected]

Recipient collection number: WorldRemit [protected]

You sent: 38.00 GBP

Ma gets: 2419.00 PHP

Desired outcome: Rightful Payment to Ma Emelyn Allego Ayco in Cadiz City Philippines

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6:22 am EDT
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WorldRemit TRANSACTION NO.[protected] NOT RECEIVED

I made a transfer on 4th September 2023 from Maybank -Malaysia to CRDB bank -Tanzania but to date 11/10/2023 local partner is still processing!

I would request to speed up and be paid the money as soon as possible. Take note, both accounts are mine. Transaction number is [protected]

Attached are more details for your reference and action.

Iddi Samson Marugujo

Affected customer.

Desired outcome: I would like to be paid the money through CRDB Bank in Tanzania

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J
12:51 pm EDT

WorldRemit cant complete transactions get failed message back

Confirmation numbers:

[protected] 10/10/2023 16:29:22 , [protected] 10/10/2023 15:40:47, [protected] 10/10/2023 14:15:19 , [protected] 10/10/2023 14:06:44. all on 10/10/2023 all these failed to go through, I would like to cancel these and not continue on them. This is what my bank has told me to do. I would like to know why and continue to make transactions from now on ! Please advise ASAP

Desired outcome: Continued service with you

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11:27 am EDT
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WorldRemit WorldRemit - Account: [protected]@iPinPay.com

Madam, Sir,

I am really frustrated and furious due to your INSANE decision to CLOSE my WorldRemit account.

The email related to this US account is [protected]@iPinPay.com

I always used this account to send money from my US Bank accounts and Cards for my personal use and family.

I kindly ask you to review your decision ASAP and to reactivate my account at the earliest.

Attached all available proof that I am acting legally by using my own Bank account and cards.

Regards,

Charles Asmar

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M
11:41 am EDT
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WorldRemit Recalling a paid transaction

I made a mobile money transfer on the 17.09.2023 using world remit and accidentally sent it to a wrong number. I contacted the network provider, and access to this money was blocked, only needs request from world remit to reverse the money. I have since then tried contacting world remit customer helpline and sent emails but got no response at all.

Any one to help me on this?

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B
4:51 am EDT
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WorldRemit Blocked transfer due to lack of ID/Selfie

This is related to transfer: [protected]

A transfer was blocked due to verification of ID data. I provided you with this data weeks ago. However, no one is answering mails neither calls.

Next thing: I had to cancel the transaction and I am still waiting for a refund since 13/09.

My request: please refund the amount involved and let me know if you re missing data or other, so I can use the account again.

Many Thanks

Bart Bogers

Desired outcome: My request: please refund the amount involved and let me know if you re missing data or other, so I can use the account again.

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G
3:30 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

WorldRemit - Money transfer

My Father made two transfers from Australia to Tanzania on the 31st of August. The funds were required in Tanzania urgently for a very specific purpose. After approximately 7 days the funds had not arrived. He was then asked to provide more information (a LARGE amount of supporting information). After providing all of the required information we...

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R
10:41 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

WorldRemit My recipient hasn't received their money yet

Ive used Worldremit for 3 years and haven't had any problems with them.. but I made 3 transactions on Sept. 14th 2023 at 1:15 pm and then I got a email saying there was a glitch in the system and they would update me within 6 hours. I waited the 6 hours and then I got a text to my phone saying they would update me in another 6 hours. I waited and heard nothing from them. So I called on 3 different occasions and was put on hold for a hour each time and they told me the same thing. I would get a update in 6 hours. Now its 3 days later and I haven't gotten anything from them at all. I have been very patient with this but this is ridiculous. I'm scared that are going to try to keep my money. I'm at my wits end I dont know what to do about this. I am looking for another app to send money for my next time for sure. I won't use them again. Please help.

Roxanna Elliott

Desired outcome: Please respond I'd like for my recipient to get their money and a apology would be great. This is totally uncalled for. You dont treat your customers like this.

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Resolved

I got my money back. They said 3 to 5 days before I would get it back but it was back in my account on the same day they told me it would be 3 to 5 days. So happy to get it resolved.

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7:09 am EDT
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WorldRemit Ich warte auf eine Antwort von Worldremit über meine Stornierung

Ich habe am Freitag den 08.09.2023 einen Transfer über Worldremit veranlasst zum Empfänger Faustine Agbesi in Ghana uber 250 euro.

Ich habe leider einen Fehler gemacht und den falschen Provider zum Empfang über Mobile Wallet angegeben. Das wurde mir von Worldremit mitgeteilt und ich habe dann sofort die Stornierung beantragt, weil ja ein Wechsel des Providers nicht möglich ist. Nun warte ich bis heute auf die Rückzahlung der von mir bezahlten 250,99 euro, die von der VISA am 12.09.2023 and Worldremit Belgien ausbezahlt wurde. IBAN: ARN [protected] 762.

Ich bitte um sofortige Rücküberweisung und eine Antwort von Worldremit.

Ich bin sehr enttäuscht über das Verhalten von Worldremit.

Mit freundlichen Grüssen Imelda Seifried

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Z
1:36 pm EDT

WorldRemit Verification problem

Dear Sir/Ma,

I trust my email finds you well.

I write regarding new verification, I uploaded my international passport data page and I capture my face unfortunately, when I tried to make transaction it refused to work because the status shows that the ID is on review process since last week. I have being contacting you through phone call unfortunately, nobody responded to my call. It is so sad.

I hope you could help me on this matter please as soon as possible.

Thank you.

Kind regards,

Zainab Bilyaminu Abdullahi

Ermlandstraße 11 53123 Bonn,

Germany.

Desired outcome: I would like this issue to be resolve as soon as possible please.

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2:56 am EDT
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WorldRemit id verify

I cant send money in my account world remit because they request id check I try bur error conection wr1882418 [protected]@gmail.com I send email I try everything phone is usiless bacause they not reply I want to change my adress and phone number so I can use my account againmy new adress aryana compound unit 302 c congson str mandaue cebu phillipines my new phone number +[protected] I moved to phillipines but stil have bank account in the netherlandse so I get my pension from there

Desired outcome: want world remit became personal and not reply as a machine hope my account be updated and can use again this problem van not be resolved in your FAQ

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8:55 pm EDT

WorldRemit Money transfer gone wrong.

I initiated a transfer on the 30th of august and because it was so slow,5 hours past and no confirmation, I suspected their system was hacked. I immediately cancelled my transaction. It's been hell reaching a customer service rep-on the USA-[protected]. Undue hardship has happened to me and the initial recipient because of world remit nonsensical way of business. I need my refund fast before I slap them with a big lawsuit.

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WorldRemit Customer Reviews Overview

WorldRemit is a leading online money transfer service that allows users to send money to over 150 countries worldwide. The platform has received numerous positive reviews from customers who appreciate its convenience, speed, and affordability.

One of the standout features of WorldRemit is its user-friendly interface, which makes it easy for customers to send money from their mobile devices or computers. The platform also offers a wide range of payment options, including bank transfers, credit and debit cards, and mobile money.

Customers have praised WorldRemit for its competitive exchange rates and low fees, which make it a cost-effective option for sending money overseas. The platform also offers a variety of delivery options, including cash pickup, bank deposit, and mobile wallet, giving customers flexibility and convenience.

Another key advantage of WorldRemit is its commitment to security and fraud prevention. The platform uses state-of-the-art encryption and verification technology to protect customer information and prevent unauthorized transactions.

Overall, WorldRemit is a highly recommended money transfer service that offers fast, affordable, and secure international transfers. With its user-friendly interface, competitive rates, and wide range of delivery options, it's no wonder that customers consistently give it high marks.

WorldRemit In-depth Review

Website Design and User Experience: The website design of WorldRemit is clean and user-friendly. The layout is intuitive, making it easy to navigate and find the necessary information. The color scheme is pleasing to the eye, and the overall design enhances the user experience.

Range of Services Offered: WorldRemit offers a wide range of services to meet various money transfer needs. From sending money to family and friends to paying bills and topping up mobile phones, they have a comprehensive selection of services that cater to different requirements.

Ease of Use and Navigation: Using WorldRemit is a breeze. The website is designed to be user-friendly, with clear instructions and prompts throughout the process. The navigation is straightforward, allowing users to easily find the desired services and complete transactions without any hassle.

Transfer Fees and Exchange Rates: WorldRemit provides competitive transfer fees and exchange rates. Their fees are transparently displayed, allowing users to know exactly how much they will be charged for each transaction. The exchange rates offered are also favorable, ensuring that users get the most value for their money.

Speed and Efficiency of Transfers: WorldRemit excels in terms of speed and efficiency. Transfers are processed quickly, with many transactions being completed within minutes. The platform also provides real-time updates on the status of transfers, giving users peace of mind and confidence in the process.

Security and Privacy Measures: WorldRemit prioritizes the security and privacy of its users. They employ robust security measures, including encryption and secure data storage, to protect sensitive information. Additionally, they adhere to strict privacy policies, ensuring that user data is handled with utmost confidentiality.

Customer Support and Assistance: WorldRemit offers excellent customer support and assistance. Their support team is responsive and knowledgeable, providing prompt and helpful solutions to any queries or issues that may arise. Users can reach out to them through various channels, including email and live chat.

Mobile App Functionality: The WorldRemit mobile app is feature-rich and user-friendly. It allows users to conveniently send money and manage transactions on the go. The app's interface is intuitive, making it easy to navigate and complete transfers with just a few taps.

Transparency and Trustworthiness: WorldRemit is known for its transparency and trustworthiness. They provide clear and upfront information about their services, fees, and exchange rates. The platform is regulated by reputable financial authorities, further instilling trust and confidence in their services.

User Reviews and Ratings: WorldRemit has received positive user reviews and ratings. Many users appreciate the ease of use, competitive rates, and fast transfers offered by the platform. The positive feedback from satisfied customers further reinforces the reliability and quality of WorldRemit's services.

How to file a complaint about WorldRemit?

Here is a guide on how to file a complaint or review about WorldRemit on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with WorldRemit in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with WorldRemit. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about WorldRemit on ComplaintsBoard.com.

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WorldRemit contacts

Phone numbers

1888 961 4869 +1 (888) 772-7771 More phone numbers

Website

www.worldremit.com

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