World Education Services [WES] review: Epeated failure to validate academic credentials despite three secondary verification submissionsreference # (4325449

Dear WES Customer Service / Escalation Team,

I am writing to formally express my dissatisfaction and frustration with the prolonged delay in validating my academic credentials, despite my institution having confirmed that it has responded to WES's secondary verification requests on three separate occasions.

My school has repeatedly confirmed that the requested verification documents and acknowledgement have been sent to WES. However, as of today, WES continues to maintain that it has not received the required acknowledgement from my institution.

This situation is extremely frustrating, particularly because I have made every effort to comply with WES's requirements and have continuously followed up with my institution to ensure that the verification process is completed. Having to go through this process three times has not only been time-consuming but has also resulted in additional costs, unnecessary stress, and significant disruption to my professional and academic plans.

I find it unacceptable that, despite repeated confirmation from my institution that it has fulfilled its verification obligations, my application remains unresolved without a clear explanation or effective resolution.

I am therefore requesting the following:

An urgent investigation: Please investigate your internal records and correspondence to establish why the three verification submissions from my institution have not been acknowledged or reflected in my WES application.

Internal coordination: Kindly liaise directly with the relevant verification department to trace and confirm receipt of the documents rather than continuing to request that my institution repeat the same process.

Immediate resolution: Please provide a clear timeline for completing the verification and updating my evaluation report.

Accountability: I would appreciate an explanation of why this issue has persisted despite my institution's repeated efforts to comply with your requirements.

I have invested considerable time, effort, and money in this process, and I cannot continue to bear the consequences of what appears to be a communication or internal processing failure.

I chose WES with the expectation of receiving a reliable and professional credential evaluation service. Unfortunately, my experience so far has fallen significantly below that expectation.

I respectfully request that this complaint be escalated to a supervisor or the appropriate management team for immediate attention. I would appreciate a substantive response addressing the specific concerns raised above, rather than another generic request for resubmission.

I sincerely hope WES will treat this matter with the urgency it deserves and bring this frustrating experience to a satisfactory conclusion without further unnecessary delays.

Yours sincerely,

Abiodun (Abbey) Morenikeji
WES Reference Number: 4325449/CA
Email: [protected]@gmail.com