Woodforest National Bank review: Unethical behavior

04/16/2020 I have a complaint about the branch manager Indigo. She was very rude and nasty to me when I was already having a hard time. My wallet was stolen the day before, and all my debit cards and license was in my wallet. When I arrived at the bank I explained this to her, and I also showed her my work id. My work id has my first and last name along with a picture. The back of the id says its verified thorough security. She told me she could only give me 50.00 because its not a valid id. I asked he how it wasn't a valid id, she said because its not from the dmv. I explained to her that the dmv was closed due to the corona virus, she did not care and was very unemphatic toward my situation. I also explained to her I have three children that I need to feed, so I have to have access to more funds. She did not care, and continued to shake her head. I finally gave up in defeat and went to another branch in the same city. The branch manager there was very helpful, and she gave me 500.00 out of my account for that day. I was very please to have the money I needed to take care of my family for the week. After I received my funds I called the previous bank, and asked them to explain to me why they couldn't assist me further, they hung the phone up in my face. I decided to drive down there to talk to the manager personally, and ask her again why she couldn't assist me. The second time I asked her I recorded the conversation. She told me that she wasn't going to break policy, and this was her branch. I explained to her that the person who helped me was also a branch manager. She kept cutting me off, and again was rude. I told her that I was not going to argue with her, I am a member of this bank for several years. I also asked her to give me her name, and she refused. She told me that someone already told me her name, and that was not true. I asked her multiple times, and she refused to tell me. Instead she told the office to escort me out of the bank. I have never been treated like this in my life. I am very disappointed by this unprofessionalism I also feel that she seemed very bias, and racist based on her body language and mannerism. I told her how i felt and she continued to laugh at me like I was a joke. I am highly offended by this behavior and am applaud how a branch manger can treat their customers so ghastly.