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Woodforest National Bank
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4.5 255 Reviews

Woodforest National Bank Complaints Summary

221 Resolved
34 Unresolved
Our verdict: Expect excellent service from Woodforest National Bank. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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Woodforest National Bank reviews & complaints 255

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Newest Woodforest National Bank reviews & complaints

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8:59 pm EDT
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Woodforest National Bank checking account funds kept in pending status unable to use

I have a dollar amount from a purchase that has been on hold for almost a month. Product was cancelled and had the company that did the hold fax in a paper cancelling the hold. But yet it is still on hold. I would like to know where my money is. I have been to our local branch and contacted customer service and no one can give me a straight answer where my money is. I have bills to pay and a family that depends on me. I have been a long time customer and never had any issues with this bank until now, it has become a nightmare to try to get help from anyone at this Woodforest bank.

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Update by Donna Mullen
Mar 30, 2018 10:50 am EDT

My husband wrote your representative this morning after she contacted him via email and she was able to successfully reinstate our funds. Thank you so much for all your help and replying so promptly to our concerns.

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6:52 am EDT
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Woodforest National Bank about a account I open

Woodforrest bank account open the account in athens texas Mrs.Torres said i had outstanding overdraft fee 556. It was over 10 years ago anyway i pay that knowing the statue limataion in texas. Is 4 years anyway i desposit money in the bank for her not put right amount on my paper copy. On the recipt on correct. But not on my documents when i got home to look them over .. Anyway i think this need to be address asap my name is Latoya Andrews Nathan the one who help me he was really good and helpful with the process only knowing to know your audience and mu kids were with me as well [protected] please address this concern immediately thank you i have receipt only not post them for my saftey thanks

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4:41 pm EDT
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Woodforest National Bank merchant services

When signed up for merchant services, I was sold a credit card reader for about $50. Nobody ever checked to see if it was compatible with my phone. Turns out that this bank doesn't have any readers compatible with Alcatel Android phones. Now I'm told that I cannot be refunded for the useless reader, I am forced to pay double the processing rate for keying in transactions manually, and I am not allowed to cancel the service because I am under contract. I couldn't imagine a worse way to do business.

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7:05 pm EDT
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Woodforest National Bank service

I received the worst service from one of your brunch managers because I dont have a account with the bank. I ask to withdraw money from my account which he took my card, took my driver license, held on to it for 2 mins then told me it declined when I sit there in watch him he didn't even attempt to slide my card and I even told him that I don't see how my card declined when you didn't even attempt to slide the card so I went to another person he called them to the back in told them don't do the transaction your manager Louis Ramirez need to do his job a little better thank you

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1:32 pm EDT
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Woodforest National Bank atm card

I've had my account for over 6 months . When I am swiping my card at an establishment that needs my address it's wrong & my card declines even though the money is there. Why is money still taken? Then its reversed which makes no sense. Why even take the money? I even made a change over 4 days ago & it's still not right. I was told it would be changed within 24 to 48 hours so why hasn't the change been made. I'm not happy with this account whatsoever. This problem is not cool & very much unprofessional.

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10:23 am EST
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Woodforest National Bank same as $15 debit card charge complainant; also, atm fees

I have the same complaint. But mainly I think it's ridiculous to charge that much, or anything at all for a new or replacement card ($15 is obscene for cheap plastic they're not even having to package and mail to you since you have to go in anyway: they claimed it was no longer required for activation, but it was—once you're given and charged for the card, you have to use their atm before the card will work ANYWHERE.
I've been a loyal WF customer for nearly a decade. I think at a certain point, if you're still unfairly insisting oncharging that much to replace a damaged or stolen card, you should consider rewarding customer loyalty by issuing the new card -gratis-. SunTrust never charged me for items like this.
Woodforest, whether issuing new cards or replacing defective or stolen cards, this is simply a casualty of being in the banking business.
Equally outrageous in my opinion is what I'm charged for using my card to withdraw money from my own account. If you insist on housing your banks ONLY in select Wal-Mart stores, you know very well that the majority of your customers will not waste gas and excessive travel time to drive to a Wal-Mart to use a Woodforest-owned ATM just to withdraw $20 or $40. Between the charges of any generic atm, plus Woodforest's added charges for withdrawing my own money, I'm paying $5.50 to withdraw $20! Other banks have at least 1-2 locations within a few miles of my home, and they possess the significantly helpful but commonplace bonus of all other banks: drive-through ATMs.
In light of the inconveniences created by Woodforest's locations alone, I find it very questionable to charge customers ANY ATM fees. These are a few of the issues that have me reviewing other banks. I've never found banking to be so *expensive* as I have at Woodforest. I'm on a fixed income, and I'm no longer sure I can AFFORD to bank there!

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8:04 am EST
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Woodforest National Bank atm withdrawal

I tryed to get $420 for one of there ATMs in simpsonville S.C. And there machine took my money and left my account empty and my account still pending this bank should be put out of business and they still haven't responded and they keep hanging up the phone when I call they are their own ATM provider it's clear that I didn't get the money I even have the receipt

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3:01 pm EDT
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Woodforest National Bank bank service

My disability check never gets. Deposited on the day disbursed. Causing me to have trouble with my bills. I have lost my car insurance due to this more than once. My son gets a check and his deposited days before mine. When they disbursed from SSI the same time. I have also lost my electric due to this matter. The issues being with this bank has cost me several hundred dollars. I do not have.

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7:37 pm EDT
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Woodforest National Bank fees

This is the second time woodforest does this to me. I am being charged $15 for a new debit card? It's absurd. Not to mention the incompetent employees let me know AFTER the fact. AFTER I sign up of AFTER I request a new debit card. Spoke to a rep over the phone and she remained quiet when I told her that wasn't right. Not letting me know I'm
Getting charged for a new debit card after I specifically asked her about what needs to be done in order to request a new one. Warning me that there's a charge is a MUST! I don't even want to pay it!
By the way my name is Monica Solis so please look into this!

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12:15 pm EDT
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Woodforest National Bank service fee

Worst Bank Ever - Charging unnecessary fees.

I was charged $20 returned mail fee by this bank. Although I complained to them they have not returned the fee.

I have live at the same address for 20 years.

I have no control over what happens to the mail especially since I have not moved.

I feel that it is ridiculous to charge people for something they have no control over.

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12:03 pm EDT
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Woodforest National Bank fraud charges still have not been credited

On or about 5/28/2017 a transaction for $283.25 post as ATM OUT OF CHESAPEAKE. Also resulted in a NSF few of $29.00.All these transactions reported and sign affidavit sworn statement on tidewater drive Norfolk, Va..They also were fees as follow: $1.50, $2.50, $1.50 $18.73 for Redbox few for $3.00 paper statement.Service charge $11.95 On 6/16/2017. Also $ 62.75, $2.50 fee and $ return fee.A total of $ 465.45 should have been credited as Master Card laws. My new 3 time given is 3625 S. Plaza Trail Virginia Beach, Va. 23452"-3340

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9:22 am EDT
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Woodforest National Bank forgery affidavit

I am just getting really frustrated because it will be going on 2 weeks and I haven't heard an updated on anything for my case, I turned in so many documents that they needed and I thought that would help the best way as possible. I understand it takes time but all I want is a time frame.I am a single parent with a 2 yr old little with cancer and I just hate that every time I call they are rude and say they don't know to anything I asked.I really love banking but I hate that I cant get a time frame on it.I called around other banks and they have time frames for things exactly like this as well.

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5:58 pm EDT
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Woodforest National Bank debit card screw over

hello my name is amber whealdon i been using woodforest national bank since last year and this happen on 5/11/2017 i just got a brand new debit card this is my second one i been using the same pin number since i open the account they tell me my bank card is lock out for 24 hours they cant unlock it for excessive tries which is bull crap i been pulled around like a rag doll my bank teller tells me they unlock my debit card but when i tried to talk to someone on customer service they said they cant unlock it i have to wait 24 hours . And i tried telling them i need to take money out for my apartment for rent now im at the risk of losing it they don't seem to care bunch of stuck ups apparently the atm says invalid pin but i never had a problem before with my card or my pin number now im having all kinds of issues just like last month now back in the hole again. i look it up on websites that banks can unlock your card and there is a unblock link to unlock it on the website on online banking but apparently they cant give me my username over the phone cause i dont remember it they said i would have to come in and get it and i cant get it over the phone which is bull also and they know im 2 hours away and i cant get to them just got payed today and i cant even use any money that i need.

Read full review of Woodforest National Bank and 2 comments
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Christopher Hardyman
, US
Oct 01, 2022 5:21 pm EDT

I can’t change my PIN number and don’t have my ID because my ex is using it to get our stimulus money. They are losing a customer because they refuse to help me and say their hands are tied. Well mine aren’t I’m leaving Woodforest and if I was you I would too. I can’t take money out through the bank or ATM (just as credit). If I wanted a credit card I would have gotten one.

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Iman Kawaja
, US
Mar 07, 2022 7:07 am EST

Take your money out of this bank. I am stuck in mexico with my card declined everywhere i go. I have been banking with these people for years. The last few months have been a nightmare of embarrassing moments going to the store, gas and anything debit card- access denied- declined- declined-declined- and, when i take the time to go into they baytown bank where the rudest people in the world are- they say, nothing is wrong with your card.

When i call the 1877 number is shows there is no such account

withdraw your money people. Something is fishy here- you can not hold peoples money without so much as a phone call. What the hell is wrong with you scumbags?

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1:47 pm EDT
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Woodforest National Bank check holds

On 4/26/17 I went into Woodforest Bank located inside the Harbison Walmart at Address: 360 Harbison Blvd, Columbia, SC 29212, Phone: [protected]. 2 employees stated the check hold expires on 5/2 so my husband and I would have access a day early than the hold was to come off (5/3). I called today 4/28/17 to confirm this is correct and Danielle placed me on hold and indicated she spoke with her manager and her manager stated the check has to run its course. The Woodforest 800 customer service # states it's at the manager's discretion on if they would like to release it or not. Please train your employees so they do not give out incorrect information. The fact that the employees gave out the incorrect information means they should honor the hold to be lifted on 5/2. We have been a customer for years and this is how you get treated.

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7:55 pm EDT
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Woodforest National Bank houma la, 70363 bank inside of walmart @ 933 grand caillou rd.

Date of incident: April 3, 2017
Time of incident: Morning
Location: Walmart Supercenter at 933 Grand Caillou Rd. Houma, LA 70363.
Mr. Sidney G. Verdin has been a customer with Wood Forest for several years now. He has an account set up that allows his government check to be directly deposited into his account there. He has an overdraft of $500.00 that he uses every month. Every month I, Ms. Hebert, get paid $500.00 or more as payment for services rendered to Mr. Verdin. He is an older man that has had a stroke in his past and he depends on the workers of this bank to help him in his situatiions. I try to be with him when I can because he likes for me to be with him especially when he is dealing with his personal matters. Unfortunately, on that day, I could not be with him. The workers there know that Mr. Sidney +I am extremely upset because when I was not with him for the month of April when he went, he was pushed into doing something that he would not have done until he spoke with me first.
Last month he and I made arrangements that for the month of April I would have my pay sent online. When he went to get his money out the bank, the worker told him that someone was taking his money and that he had better take everything out because it was being stolen. Mr. Gary looks to those workers to help, but in this situation, the worker offered advice that she had absolutely no knowledge of. Mr. Gary cannot be made as upset as this worker made him, it could cause him to have another stroke, a heart attack, or some health issue. As his personal caretaker, friend, and spiritual confidant, this upset me to the fullest.
THIS SHOULD HAVE NEVER HAPPENED! The workers there are not counselors, doctors, lawyers, advisors, etc. This situation caused him to sign a dispute and when he got a hold of me and told me what was going on and what happened, it scared me to absolute death. This is a very serious matter and if not handled correctly and immediately could cause a lot of problems for the both of us. He called the bank when I was in his presence and asked for the person in charge of disputes there. He had his phone on speakerphone. The person told him he knew exactly what he was talking about. Mr. Gary then went on to tell him that the dispute needs to be torn up and disregarded because he knew exactly where his money was going. The person on the phone told him not to worry that he would take care of that immediately. I found it odd that they did not ask him to come in. Mr. Gary is bound to wheelchair and cannot just jump up to go places so maybe that is why, I, however, cannot say for sure the bankers reason.
I was called earlier by Mr. Gary and told that he received a letter saying the money was returned to his account and the matter was being investigated. He lives about 30 to 40 minutes away from me, so now I have to take off my other job to drive to him because the bus that brings him places, does not drive him around for personal reasons. Mr. Gary explained to me that he paid someone to go drive to my home to find me and show me the letter but they could not find my house. I live far back into the wilderness, therefore, its hard to locate and the phones here do not catch hardly any of the calls. This is a very big deal because Mr. Gary has been so worried and upset over this incident that his blood pressure is sky high and I am worried about him having a heart attack because he has had a panic attack already. He is afraid it will cause unnecessary matters to occur. Someone NEEDS to contact him as soon as possible regarding this matter.
The bankers at Woodforest need to keep their opinions to themselves and should have handled this completely different. The proper procedure would have been to tell Mr. Sidney that they see that he is switching up his routine a little so to make sure everything would be okay that he should go speak to the person that helps him in these matters to have a look at his account. In the meantime, they will not allow anything to come in or out. And to get back to them as soon as possible. This would have avoided a lot of unnecessary work on a lot of people and most of all, Mr. Sidney's health would not be at risk right now. He is so scared and so am I! Please I beg of you to call him, [protected] and speak to him directly and let him know that everything will be okay. And that nothing is going to happen that would hurt him. Let him explain to you what happened.

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Update by gimmeastroke
Apr 10, 2017 7:57 pm EDT

please address this matter as soon as possible

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10:49 pm EDT
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Woodforest National Bank fraud

I ordered a pizza a few months ago, which never got delivered. The following business day, I went personally into the local office to put a stop payment on the fraudulent charge. Firstly, I never received the product that Monday. Secondly, the fraudulent charge wasn't stopped due to illegal decisions. Thirdly, I wasn't even ever notified on why an illegal act was decided in favor of legitimacy.

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Update by DD642
Apr 04, 2017 11:10 pm EDT

Please operate legitimate business activity. I have been extremely loyal, yet a fraud was willingly allowed to take place against my account, despite being reported. Businesses can't just randomly take people's money in exchange for nothing - theft it *still* illegal, regardless of interpretation

Update by DD642
Apr 04, 2017 11:03 pm EDT

Very sorry to feel so angry, and mean NO violence whatsoever, but people need to be imprisoned over fraud. Period. I work in an environment whereas those whom are fraudulant actually go to jail, not just get away with their crimes.

Update by DD642
Apr 04, 2017 10:57 pm EDT

Have your conspiracy conspiracies all you want, but you WILL go to JAIL once and for ALL no matter what, whatsoever, by police gunpoint, PERIOD !

Update by DD642
Apr 04, 2017 10:56 pm EDT

Why are all corporations constantly allowed to feloniously break the law without police intervention? I will see to it, through the executive branch of the Texas government that I work for, that all scam related persons face the LAW once and for all! Enjoy prison, felons !

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7:33 pm EDT
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Woodforest National Bank waiting time

I went I pick money up around 7 and the bank close at 8 today I was waiting for 45 to an hr and I wasn't the only 1 there was 2 other people 1 lady got supper upset she went off i tried to keep calm but after waiting that long I will never go there ever again there was only 2 people working and 1 of the lady was just talking after today never again

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Woodforest National Bank checking account/customer service

The bank is terrible! I hate the fact that they have the stupid 9.95 account charges every month, which is ten dollars I could be using since I am low class pretty much. Also they can never seem to keep their ledgers straight! More than once I've gone into the negative because they don't know how to keep track of their customers money. I just started a job and I've had an account with them for almost a year now. They told my employer I had no account with them and I've needed these paychecks to keep my wife and I going. Because of their error, my wife and I are out on the streets living in our car with no food to eat. I am definitely planning on closing it my account. Thanks for all the heartache Woodforest!

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Woodforest National Bank customer service

Upon arriving to the branch inside of Walmart in South West Dallas, TX I was not greeted. Although reps were helping other customers after standing in lime for over 10mins no one ever acknowledged myself nor any other customers that followed behind me. The reps spoke amongst themselves and at ome point even went to the back office. Horrible service

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Woodforest National Bank overcharge fee

I had charges on my bank.k account. Some I had no idea they would be there and an ATM issue that took money of account but only gave me 40 if the 200 I tried to getout. I had a 99 cent charge where I added storage on my phone. I thought would be put on the bill. Ofcourse itwent to the bank. 99. Sent fee turned into a 30 dollar fee. I've. Been a faithful customer. The Winchester Kentucky. Branch told me to get on here and get a code and they would waive one fee. Trying it. Praying it works. But doubt it.

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Woodforest National Bank In-depth Review

Overview: Woodforest National Bank is a reputable financial institution that offers a wide range of banking products and services. With a rich history and background, the bank has established itself as a trusted name in the industry.

Products and Services: Woodforest National Bank provides a comprehensive selection of banking products, including checking accounts, savings accounts, loans, and credit cards. In addition to these traditional offerings, the bank also offers specialized services such as mobile banking, online banking, and investment services.

Customer Service: Woodforest National Bank prides itself on its accessible and available customer support. Customers can reach out to the bank through various channels, including phone, email, and live chat. The customer service representatives are known for their responsiveness and helpfulness, ensuring a high level of customer satisfaction.

Branch Network: Woodforest National Bank boasts a wide coverage and availability of physical branches, making it convenient for customers to access in-person banking services. The branch locations are strategically placed, and the operating hours are designed to accommodate customers' needs. Customers can expect a quality in-person banking experience at Woodforest National Bank.

Online Banking Experience: Woodforest National Bank offers a user-friendly and functional website and mobile app, providing customers with a seamless online banking experience. The online banking platform offers a range of features and tools that make managing finances easier. The bank also prioritizes customer security, implementing robust measures to protect customer information.

Fees and Charges: Woodforest National Bank maintains transparency and clarity in its fee structure, ensuring customers are aware of any charges. When compared to industry standards, the bank's fees are competitive. There have been no reports of hidden charges or unexpected fees from customers.

Interest Rates: Woodforest National Bank offers competitive interest rates on various accounts and loans. The bank's interest rates have remained consistent over time, providing customers with stability. Additionally, the bank occasionally offers promotional or special interest rate offers.

Financial Stability: Woodforest National Bank demonstrates strong financial performance and stability. The bank has received positive ratings and reviews from financial institutions and credit rating agencies, further solidifying its reputation. There have been no significant events or controversies affecting the bank's stability.

Community Involvement: Woodforest National Bank actively engages in initiatives and programs to support local communities. The bank partners with non-profit organizations and makes charitable contributions to make a positive impact. Woodforest National Bank has earned a reputable reputation in the community for its involvement and contributions.

Customer Reviews and Ratings: Customer reviews and ratings from various sources reflect a high level of satisfaction with Woodforest National Bank. Common themes include praise for the bank's customer service, convenience of branch locations, and user-friendly online banking experience. Overall, customers highly recommend Woodforest National Bank.

Conclusion: Woodforest National Bank stands out for its comprehensive range of banking products and services, excellent customer service, and convenient branch network. The bank's online banking experience is user-friendly and secure. With competitive interest rates and a strong financial stability, Woodforest National Bank is a recommended choice for customers seeking a reliable and community-focused financial institution.

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Phone numbers

1877 968 7962 +1 (832) 375-2000 More phone numbers

Website

woodforest.com

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