CB Airlines and Air Travel WIZZ Air Complaints #2-21

WIZZ Air review: Paying additional fees on check in

Sue Powney of US

Nov 04, 2026 10:23 am UTC

Verified customer

Featured review

On my return flight from Valencia to Gatwick, I was charged an additional 45 euros as I had not checked in 'on-line'!

This is absolutely ridiculous - the date was 26.20.26 at 9.21am
The flight was VLC242. Receipt number BQ2IYA-02.
We were unable to book in the previous day as your system did not let us - there was absolutely no mention of the additional charge which would be incurred should we be unable to check in. The attitude of the person employed by you was disgraceful and she intimated that if we did not pay she would not let us on the flight! No supervisor or manager to discuss this with so we had to pay because we needed to return to the UK. I would like this money reimbursed please - I had already paid for the flight and it took 2 seconds for her to allocate me a seat on the plane. I look forward to hearing your response at your earliest convenience.

Claimed loss: 45 Euros

Desired outcome: Please refund the 45 euros demanded and paid !

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More phone numbers

WIZZ Air emails

customerrelations1@wizzair.com

100%
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Support

pilotrecruitment@wizzair.com

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odr@wizzair.com

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More emails

WIZZ Air address

BUD International Airport, Building 221, H-1185, Budapest, Hungary

WIZZ Air social media
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Nov 09, 2026
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