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Wish.com
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Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com complaints 4297

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Newest Wish.com reviews & complaints

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S
7:19 am EDT

Wish.com Has not received my refund as of yet

Order number 64a8f11e0e2429f3fc930d46. I place an order on July 7, 2023, out of that order I returned 2 items, a pair of sandals and a pair of boots. I received the refund for the sandals back to my Capital One credit card for $12.45 on August 21, 2023, but not the $48.60 for the boots even though it said it was refunded. I spoked with Capital One and they stated, that "Wish only refunded $12.45 back to my credit card", I have been sending emails to Wish with no response. I sent back the product which I had to pay for and I want my refund. You can contact Capital One also to confirm.

Stephanie Snipes

6319 Martins Mill Rd

Philadelphia, PA 19111

[protected]

Credit card ending in 3045

Desired outcome: $48.60 refunded back to my credit card.

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W
6:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com order sent to wrong address

I put in an order and CLICKED ON MY ADDRESS FOR DELIVERY then noticed that the Wish Checkout had selected the WRONG Delivery address when payment was made

I notified Wish Support straight away with a screenshot of the order with the order Number to advise them that their site put the Wrong Delivery Address...

What I got back was various response asking WHAT Item was I disputing or seeking help with...

Still trying to inform them it was the entire order not an item, I proceeded to cancel the order but their Website said they Could not cancel the order or stop it..

Whilst Wish Support stuffed me around looking at items not the Entire Order, the items are now in transit to the Wrong Address and Wish is saying it is my Fault and Nothing can be done

Desired outcome: According to Wish Nothing can be Done now and I have lost my order and my Money due to THEIR STUFF UP desired outcome to have a Lawyer involved to take Legal action.

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M
7:07 pm EDT

Wish.com Fraud transactions

I dont have a Wish account and a puchase was made with my stolen bank card.

Wish claim they have refunded the money as wish cash but refuse to send money back to my bank.

I have no access to a wish account so the money will be used by the person who has my stolen details.

Customer service wont help me and my bank is refusing too.

I have received emails from over 10 different people and cant get a single member to handle my case. I just want my money returned.

I have sent all the proof which they have accepted but refunded it to the account not my bank.

Desired outcome: Money returned to me bank

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Is Wish.com legit?

Our verdict: Complaints Board's thorough examination reveals Wish.com as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Wish.com stands out for its commitment to quality and security. Clients considering Wish.com should delve into its customer service record to gauge compatibility with their expectations.

Wish.com earns 91% level of Trustworthiness

Perfect Trust Endorsement: Wish.com achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Wish.com. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Wish.com has claimed the domain name for wish.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Wish.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Wish.com website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Wish.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a wish.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Several positive reviews for Wish.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Wish.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Wish.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Wish.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 4297 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Wish.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Wish.com has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
ComplaintsBoard
H
8:45 am EDT

Wish.com Order not received

Hello, I made my order on 5 June 23 and was given a date of delivery for 26/06/23 but I’ve received no QR code! £174 I spent and had it sent to wine shop in Blackwood.. but without a QR code the shop keeper can’t do anything! But on your page it say after 15 days I can’t do anything! Please help

This the first time I’ve had a problem with my order other orders have come quickly with no problems…! I would still like this order please.

Many thanks

Ms Hayley Main

Desired outcome: I would like my order…. Why has it not produced a QR code!!!!!

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L
L
Love/Jones Company
Long Beach, US
Jul 22, 2023 3:05 am EDT

Fletcher Jones. I had to say something. The exact thing happen to me. I had the items sent to a company near my home and the shipping fees were way cheaper. We also had a problem with the QR code that never work and the company was also cluster but their was nothing they could do. We even ask Wish to charge my account a stocker fee and Wish send a letter to the Company to release the items. No that never happened! You can't call Wish at all. You have to complain to their virtual computer and they'll get back to you 3-4 days. Once you complain awaiting their response its the same print out. Just like this Lady, it happen to me and I didn't get a refund. Their answer to this. You never said get a refund! If you know what I know don't use Wush. My order was only $135.87. When I decided to use Fraudulent accounts from the State of Calufornia, they told me its to late they kept me along 6 months. Too late.

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B
8:30 am EDT
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Wish.com Assistenza clienti

È più di un mese che cerco di comunicarvi in nuove indirizzo di posta elettronica, dopo aver compilato almeno 100 volte il nuovo indirizzo con tanto di fotografia di un mio documento, come da voi richiesto tutto quellu che ottengo è: ops qualcosa e andato storto... Riprova se non si risolve faro I prossimi acquiti con amazon anche se più caro ma, meno problemi!

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J
1:08 pm EDT
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Wish.com several charges on my gift card entered on Ocullas and facebook CARD DECLINED

MY GIFT CARD #[protected]

DECLINED TRANSACTIONS:

4/30/23 2:41 PM-O6002F3B5FEB---------10.06

4/30/23 2:41 PM-O6002F3B5299---------- 7.59

4/30/23 2:41 PM-O6002F3B57E4-----------7.59

4/30/23 2:41 PM-O6002F3B4CA8-----------7.23

4/28/23 10:10 AM PENDING -O1001AECAF50- 7.61

4/28/23 10:16 AM PENDING -O6002F3B66468- 7.52

Please reply [protected]@yahoo.com

facebook account: johnnychele proctor

Desired outcome: refund

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L
10:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com Customer service

I am writing a review about your inability to resolve my problem and how many text we had to do to try and make an attempt for a refund of two item cost for both $5,50 It took up more time then the money I will be out from trying to communicate with this site. They keep answering with a stock answer even after I tell them that I can't get in to view my order and press the return button This is the second time I had a problem dealing with Wish.com. This time I learned my lesson, never use this site AGAIN!

Just a friendly reminder that this site is not reliable be very weary if you do buy something from them, make sure you like it because returns are a [censored]

hand down on Wish.com

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S
11:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com Why am I being stopped from ordering from Wish? I was a loyal customer.

I have ordered from Wish many times in 5 years with no major issues. I loved shopping with Wish. Now they are saying they need a photo ID. What? I just do not understand why this is happening. I tried to place a order, paid like I normally do, then they credited my credit card back, which I appreciate. I do not understand what the problem is and why they think they need to authorize a loyal customer.

Desired outcome: I would like to order from Wish again without all these requests about my identity. I have purchased so much in the past from Wish.

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J
11:34 pm EST

Wish.com Credit card abuse on wish.com

Past two days someone abuse my credit card and made purchase 4-times on wish.com (all the purchase amounts around 17€).

So I would like to reject those transactions - get refund for it!

Wish.com has all data about accounts so they can check for sure who is person, which made those transactions with stolen card data.

Thank you for help,

BR

Jure

Desired outcome: To refund those 4 amounts of ca 17€ from wish.com on my credir card.

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D
5:12 pm EST
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Wish.com a 4 stroke bicycle motor kit tracking [protected]

I order a 131.00 bicycle motor and it was delivered to the wrong address by fedex the driver took a picture of it in front of door. But it was the wrong door and the wrong address fedex said they did there job that I sould contac you because you gave them the wrong address now i have been ordering with you for over a year this is the frist time I had a problem I would like to know what address you shipped to or getting my money back or get the motor that I order

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A
2:25 pm EST

Wish.com purchases

Those are items I ordered from wish. I had a date as final pick by: 26th January, 2023; yet they have notifies me that I cannot get the items as the 'window' has closed.

I went to the drop off and got one item out of three that I purchased at the SAME date. No one will answer my emails and the phone number doesn't work

Order number: 63a60efd07f9303e29b2443a

Order number: 63a60efd07f9303e29b2443a

⚠️ Please note: Items not picked up by Jan. 26 will be canceled and may be ineligible for a refund

Learn more about our Refund Policy for Ship to Store orders.

That is the message I received prior to getting an email saying I cannot have the items.

Anne

Desired outcome: I would like to have my items and to be sure, I won't be shopping there ever again!

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3:38 pm EST
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Wish.com Wrong pick-up point

on 3/12/2022 I ordered several items on the WISH website as I had done many times before. As I had moved to a new address I used the WISH app on my iPad to find my nearest pick-up point. Having done so I then confirmed my purchase and paid. In the confirmation e-mail I noted that the WISH app had suggested that my nearest pick-up point to my home was over 600km in Scotland while I was in Eastbourne.

I contacted WISH numerous times to tell them about the mistake that their app had made in selecting my pick-up point but they did nothing to cancel or redirect my order. When trying to contact customer services I felt I was just dealing with Bots since no one seemed to be able to understand and deal with the issue.

I will now face having to forfit some of the cost of the refund because I didnt collect my order from the pick-up point

Desired outcome: I would like WISH to apologise and to sort out its customer services, to fully refund the cost of my order, to fix their app so that there is a way of confirming the address of the pick-up location

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K
8:59 pm EST

Wish.com My account not letting me buy anything

Hi there my name is Katelyn and I have been a wish customer for over a year now and I have not had a major problem with the app but now I don't seem to understand that before I was allowed to buy stuff off this app but suddenly it tells me I need my photo identification and when I take a picture to send it says oops something went wrong and never lets me send it.

Desired outcome: I hope I am able to get back on wish to keep buying stuff

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8:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com Fraud

I originally ordered 40 dollars of decorations (fake hanging wistera plant ) I got a bunch of stems with hardly any leaves or flowers I submitted pictures to them and they gave me credit. I tried to use my credit to order jeans and to save on shipping I selected store pickup. When I got an email it was ready for pickup I go to the address and called and found out that location was closed and had been closed before I placed my order. I got a refund and reordered the jeans and they sent me 50cent earrings and now have blocked/suspended my account for fraud and won’t return my 41.98

Desired outcome: Money back

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W
11:50 am EST

Wish.com Scammers and does not know how to communicate

My family and I have 4 accounts and we all live together and honestly, only 1 account ordered a lot. However, the products arrived in an empty bag or damaged so I asked for a refund... Since that has been happening a lot, they flagged my account for 'suspicious activities', but it's not even my fault. I offered to return the products, but they told me that they don't offer returns in my country... So wrong stuff keep arriving, I ask for a refund and boom, over night my account got blocked and then I checked my family's account and they blocked all 4 accounts, because we have same ip address.

I handed in my id a month ago and no response. Every dm on social media get's ignored and via email they give me a 'macro' responds. All I am asking is, can you unblock it today or not, I want to prepare for christmas, even if the answer is 'no', but just let me know, but they decide to ignore me, per ususal...

I have 15 wish cash left, but I have over 20 orders in transit that didn't arrive, so in total that is 100 wish cash in 1 account,...

Fcking losers, don't even know how to communicate and now they stole my money

Desired outcome: Open my account, let me use my remaining wish cash and then block it, I dont order afterwards anymore

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Y
10:33 pm EST
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Wish.com An online shopping site

This started two weeks ago. I was attempting to use their various coupons/promos for free shipping on my order. Every attempt I made to apply a code was either: code invalid, cannot apply code, and coupon/code has expired! The dates for expiration are on the form to copy the code to my account; they were all valid until dates in early December. I contacted their customer service department repeatedly, and they sent a link stating the rules of prices and purchases. That was not the link needed. It did not contain any viable information for my problem. Today, I found the free shipping policies, and the codes. The policy stated all codes were valid and CHOOSE one for your purchase. After 4 different coupon attempts, I was still unsuccessful. I downloaded their app, and requested credit card number for verification; no charges for app or install. I hit the "Finnish" button and the next window asked about saving card information. I hit no, and the next screen then stated my information was invalid, try again, so I did. A pop-up stated use valid information! I hit cancel, and left the site; after clearing the card info. Then I receive a phone call from my bank asking if I had made a $39.99 and a $2.99 charge tonight? My answer is no, and I explain the situation, the bank is handling that. They sent a website address; CNCTWE.com. I never heard of it, let alone bought anything. So I have been lied to, and attempted to steal from me.

Desired outcome: I believe Wish should send me everything on my order form from my account with them at gmail.com. Complimentary! This company lied and cheated me out of legit discounts, and then made my card accessible for theft!

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2:55 pm EST

Wish.com wish.com/ newshipping address 11 11 22day of

new address start day 11 22 ericcaldwell169585688 ssn1024peach street eri pa 165-01 old address 1017french st erietell fedex drive go one block up street peachstreet ericcaldwell email is [protected]@gmail.com wish.com shipping notes history of 90 day at old frenhstreet 239e12 ineri16503 245e8th eri pa16503 ericcaldwell sea if resend oldwishorder email was teddyeric07 gmail .com note phila pa 315s phila pa 19107 no sent order erie pa 16501send them email tell of good new found old wish.com payed ored sending them week or2 ...shippingdeptwish.com email incoming

Desired outcome: resend lost wish.com order

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Update by teddyeric8
Nov 10, 2022 2:55 pm EST

post nowericcaldwell says

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A
3:44 am EDT

Wish.com No response to any of my questions

Wish has blocked my account and its been about 2 months now I still haven't received an answer to why it's blocked but i also still have $93.00 on my wish cash account and I can't spend it and and they won't put it back on my credit card ive spent hundreds of dollars on there ots not my fault there products are poor quality and cheap and I have all of the screenshots of every conversation and every thing I have purchased from them I would like to get my account unblocked or get my money off there and put back on my credit card

Desired outcome: I would like to get my account unblocked or get my money off there and put back on my credit card

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R
5:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com E-bike not delivered

My husband ordered an E-bike on 8/23/22, paid for it and rec'd email confirmation and USPS tracking number. Tracking shows order delivered to our PO Box on 9/1/22.

What we picked up was an envelope with 2 rings, an eyebrow pencil and some unrecognizable broken plastic, not a bike.

The post office has confirmed that what they rec'd from WISH, with that specific tracking number weighed only 2 ounces! Obviously a bike was not shipped!

My husband and I have contacted WISH multiple times for a refund, they've stated, multiple times, that since the tracking shows the order delivered, there is no refund.

I called their 800 number, recording states they have "no phone support" and refers caller back to their email.

I also sent a message on the WISH Facebook page, no reply.

Desired outcome: Refund amount paid for E-bike.

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J
10:42 am EDT

Wish.com Payment issue

Hello

so it has been a year since wish has blocked/locked my account from being used to purchase stuff. I have emailed them my ID sent it threw the app, I have sent them messages on Instagram, Twitter, ext. On Instagram the only thing they say to me is that they cannot assist me. their email ghosted me even tho I sent my photo ID, and me holding it. there Twitter said the same thing as in Instagram. still nothing, I have sent them my ID tho, they are holding 220$ of wish cash from me spending. I even tried to enter my PayPal, they have blocked my PayPal email from their system. But 1 day after the ban they sent me this image (below)

Desired outcome: nothing.

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Wish.com contacts

Phone number

+1 (800) 266-0172

Website

www.wish.com

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