Wisely

I gotta say, I had a pretty rough experience with Wisely. Let me start with the ATM fees - they claim that all point ATMs are in their network, but when I tried to use one, they hit me with a fee. What's up with that? And don't even get me started on their customer service. I couldn't understand a word they were saying, and when I tried to get a refund for a fee they charged me at a Fifth Third Bank ATM, they hung up on me! And that's not even the worst part.

I went into a Fifth Third Bank to do an over-the-counter transaction, and the manager there had no idea what Wisely was. They wouldn't do any transactions for me, not even a cash advance. It's like Wisely is just making stuff up on their website. And when I tried to get my money back, they just ignored me or hung up on me. It's like they don't care about their customers at all.

Honestly, I wouldn't recommend Wisely to anyone. They're just a bunch of liars who take your money without a second thought. Save yourself the trouble and find a different prepaid card company.

I recently had a very frustrating experience with Wisely. I noticed that there were 23 fraudulent transactions on my account, all related to Apple purchases. I immediately contacted Wisely to report the issue and was told that it would take 90 days to get my money back. I was disappointed, but I understood that these things take time.

However, when I followed up with Wisely a few days later, I discovered that they had only filed a dispute for two of the 23 transactions. I was absolutely livid! I have three kids to take care of, and now I have to wait 90 days for $400. I spoke with seven different representatives, and none of them were able to help me. They were all difficult to understand, and I had a hard time communicating with them. When I asked to speak with a supervisor, I was hung up on three times.

I am extremely frustrated with Wisely's policies and procedures. My funds should be secure, but they were not. In the past, I have been able to call and have my funds put back into my account until the investigation is complete. But this time, I was left feeling hopeless and helpless. I am so angry that this happened, and I don't understand how it could have happened.

The representatives at Wisely were not helpful at all, and I am very disappointed with their customer service. I am seriously considering closing my account as soon as I receive my tax refund. I cannot continue to do business with a company that does not take my security seriously.

This card service is not good at all. I had to get a new card because someone stole my old one. I asked the person on the phone to wait for an hour so I could take out my money. But when I got to the ATM, my card didn't work! I called them back and they said they couldn't fix it. So I paid extra to get a new card in 2-3 days. But it took 6 days to arrive! I called them a lot to try to get my money, but no one would cash my check. I had to wait for my new card and my bills were late. I talked to a manager who said they would give me my money back, but I had to wait for my new card. When I called back, they didn't want to give me my money back. They said my check would put the money in my new card in 2-3 days. But it took 2 weeks! I'm so mad at them! They won't give me my money back and they won't let me talk to a manager. They should be ashamed of themselves! Don't use this service! Use a bank where you can go inside and talk to someone. It's not worth the trouble!

Every. Single. Time. You open this app, it acts like a new app, like it was just downloaded. It brings you to the page where it says “Welcome to Wisely” and you choose “Login” or “Get Started”. So you click “Login”. The terms and conditions pop up, forcing you to scroll to the bottom and click accept. Then it takes you back to the screen you were just at. Click login, again. It takes you to the “Username and Password” screen. You click “Remember Me” and “Enable Touch ID”. Except the next time you log in, you have to do allllllllll theses steps all over again. It never remembers you. I just closed my app not even 2 minutes ago and tried to open it again. It made me do all these steps once again. Seriously? This is ridiculous. I wrote a review a few weeks ago and it worked the way it should work for one day. Now it’s back to this. It’s so frustrating!

I called today. I’ve never had issues todayI believe wisely be taking money from us. So I called to get my account and routing number to file taxes. He asked for my social birthday address and phone number that was okay. Remind u this my second time calling you can never be so sure didn’t want my money to be sent to nobody else. So he looks up a totally different acct using my “information” I gave him and gives me a different person bank information I don’t know who it belong to but I called back a 3rd time because he sounded fishy I didn’t even hear him typing like I usually do when they’re asking for my information. I call back the third time the lady say “this acct # u gave me is registered to a different person after I already E-filed. After 3 years they have lost me. I don’t like the sneakiness when you guys getting wayyyy more money then I am and you have loyal customers and do them so bad !

I’m not joking this is the worst thing I have ever gone through. The app is aggravating, it boggles the mind how they can treat there costumers like this.

I tried to make an account the first they I received the card. Had it activated was all smooth. Then using the app, tells me “having trouble locating your account. Please try later.” So I waited, same thing. Did this for over half an hour. Talk to there costumer service, helped me as much as they could but there was nothing they could do. Called five times for an an hour which was pointless.

What makes this worse than trash is I’ve been trying for over 10 days now. It is irritating that I can’t see or know when my check drops. Money I need for bills. Trash apps are annoying and takes up space but it’s not like we need it to live. But this app actually is important for my life.

I really do hate making a review so negative but this is idiotic, [censored]ic, and insane. I hate I am put in a situation like this.

This is my third review, somehow they keep disappearing. Let's try again. This card blows. I'd give zero stars if I could. No early deposit, unless you"upgrade" your card. Every other card does this automatically. Card doesn't work and checkout half the time. You can't have separate accounts for each card, which makes checking the balance a fun experience, unless you have the primary card holders credentials. And to top it all off, I went to several places listed on the Wisley site to reload the card and NONE of them could do it. Walgreens, CVS, 7-11 and Walmart. Lovely. I just love spending my afternoon running around for no reason. HR forced people to this card, because they said they no longer deposit to GreenDot. Pretty sure that's not legal. Save yourself the headache and just go with GreenDot. SO much better. To be honest, after reading other reviews, I don't understand how this card has 4.8 stars. And I’m using FaceId for f sake, stop “confirming my identity “ with a code every other time I open the app!