Wisely
Reviews and Complaints

I wish I could give zero stars but that’s not an option on January 1. It was a charge on my account for $278. I immediately contacted them. It’s for a credit builder account with a whole Nother person‘s name on the actual statement that clearly is not me. I talked to one person they assured me everything was started no big deal a week later I get a card in the mail with that’s not my name I call back. I explained what happened. They said oh we’re so sorry. I asked about the paperwork that I’m supposed to fill out and then email back. They said wealways send it out
They overnighted me a new card with the correct name on it and then tell me that they can’t send me the paperwork that I need to sign and then when I do get it that I have to email it back to them
Day 12 I call again about my sixth call. They say oh no write this email that will get the dispute started all the while all the other calls saying that it would be investigated here we are 15 days later and you’re telling me that it’s going to be until February 15 to do the proper investigation. I called to talk to a supervisor I talked to a supervisor that barely spoke English. I asked to speak to her supervisor and she said there was nobody above her. I asked to speak to somebody that was equivalent to her and she stated that she would leave an email and somebody would call me back within 24 to 48 hours. Still nothing. I wish I could give zero stars. The only one star I will give you is that the card is purple
By far, the absolute worst company I have ever used. I got this through my employer, it should not take 45 days to find out if something is mine or not when it clearly says a foreign name on the account that’s not mine absolute worst service ever do not recommend zero out of zero

0/5 *

Had wisely for about 6 years all has been well.

Until I get a new card that is when in two months I get a fraudulent charge of 2.80 I'm at work there's a text reply no and lock card for your safety I do this however what they didn't tell me was that I would now have to call them to get a replacement card. Nowhere was that mentioned to me that my entire account would be locked until I get a new card again, Not in the app, Not through a call, Not a text Nothing. Finally call as I had a transaction fall twice even though I had unlocked the card from my end. Was told my account was locked until I get a new card "7-10 days" in the mail over a holiday on a pay week. Cherry on top I called back to ask if my check would even be payed out since the account is locked get this you can call us for a temporary unlock so you can get your money out of the bank I get paid on Wednesday at 5am. But I have to wait to call it on Thursday and go to the bank in which I will be charged 3 dollars by the bank and another 4 from wisely because they locked me out of my account for a charge I didn't make no other bank would leave you high and dry like this. Almost forgot to mention because I got a replacement for a card set to expire this year the replacement cost me 6 bucks out of my account 6 bucks half the cost of a book of stamps [censored] this company I will be bank with chase in the foreseeable future.

HORRIBLEEEE DO NOT USE THESE PEOPLE AT ALL. They can never solve anything they speak in a language that you cannot understand hardly and if you lose your card it will tell you 7 to 10 business days but they are lying it takes longer than that trust me do not use these people at all if you have to please get a bank account card they are not worth the hassle and that's exactly what they are a hassle!

I have had a unnecessary charge come to my account. I have reported it to them they told me they have to do it investigation and they have to mail out letters and before the letters has even got here they have finished your investigation and claim that it’s been denied after you work so hard to get your paycheck and somebody can just go into the card and steal your money and wisely does not care you will not get back your money off of his card. Do not use this card. I kindly advise people to stay away from this card.

This company has no escalation department, or so supervisor Kevin -op id# 1575913 claims, which, as a employee of customer service operations for over 20yrs sounds like a load of crap to me. Every company has an escalation department! Second, the only way to speak to a supervisor above this Kevin infidel, is done by call back within 48 business hours, otherwise, according to the inept 'supervisor', there is no further transfers available, which, if it's true, marks this as one of the least consumer friendly companies I've ever had the misfortune of being exposed to! As a company which handles payroll finances, would seem to indicate that this company, based far outside the continental u.s., has little to no concern for it's patrons. Non-existent customer support services, inability to effect the proper use of the cards they issue & no willingness to work with the customers of their services. This company shouldn't be allowed to operate in the united states, period. I also observed that, according to this complaint website, wisely has resolved zero issues/complaints. I need access to my funds as I see fit, not as the company decides, period, over, the end! This is a paycard, which means I worked for the funds allocated to this card by my employer for hours already worked, & services already rendered, this financial service should have no right or ability to override my access to my funds, & furthermore, should be required to respect the card users requests/demands regarding fund access. Mr. Kevin 1575913, needs customer service training, & of it's not required by his India based company, then that company should be required to learn, respect, & operate according to the rules of customer service approved & stipulated by the country in which their services are being offered.

Agents say over and over we have sent the card. Tracking shows it was never received by UPS. Still waiting for 1 debit card, 3 paychecks later. Can see my money, not allowed to have any of my hard earned paychecks. Newly opened account. As soon as I can switch my payroll deposits over to my new bank, and get my money out of mywisely, I am closing this account and calling it a lesson learned.

Poor customer service, long wait times, non-native English speaking reps.

Everytime I attempt to make a purchase online with Amazon etc. Card is always declined due to according to Wisely customer service rep my zip codes has to match with merchant and card. Crazy thing they do but wisely will not allow to send a package to another zip code. This company is impossible to refer to future customers due to the lack of service for the customer. This card and company SUCKS!

I was forced to purchase a Wisely card after my company “upgraded” from Global Cash Card & it was the worst experience I had with any card. I initially applied online & after weeks of waiting I called & they told me they had no information of me ever applying & so I had to do the entire process again over the phone & I was charged $6.99. The Lyft rewards that the card promises, you get them but then the card takes them for (?) fees so your essentially paying the card company each time you catch a Lyft. I set this card up for autopay for my UHaul storage unit and the card does not do autopay for UHaul storage units. I called in the next day to pay my bill over the phone to avoid late fees. The card apparently does not work over the phone either & was declined even though I had the money on there. I went to the UHaul storage PERSONALLY to pay and in 2 days, it also declined despite having the money on the card. In short, I had to withdraw the money from the card (with fees of course) and I incurred a $30 late fee with my storage unit. If you are WISE, avoid Wisely at all cost. You’ll save more money for it!

I been for years taking out money from ATM at Wawa(s) with 0 fee, now as of July 2023 on my Wisely card has applied $3 fee saying that it out of network every time I take out money. The atm transaction on my Wisely card states its PNC bank machine. But PNC bank has been apart of NCR's Allpoint ATM network for years. On Wisely app it says the Wawa atm locations are (green dot) within network. Also on Allpoint network website says the Wawa locations are within network also. Before July same Wawa PNC atm 0 fee, now since July they are saying PNC atm inside Wawa is out of network and charing fees. If that were true how come I never got $3 fees for same atm transaction before? Wawa doesn't charge surcharge fees, so its definitely Wisely card charging fees that clearly they state on their app and website as in network, but when you speak with a live rep they say it's not in network. This is fraudulent abuse of fees since Wisely not honoring what Wisely states in their own app and website as in network no atm surcharges.

I told wisely there was transaction made on my card that idiot not authorized.theysai hy will have to lock the card I said do not do that cause I need to getgas with the last of the money on my card first.if tht was the caseican lock my own card.but when I tried to get gashes lockmy card.and nw I'm not going tobe able to make it to work.i work at a Wearhouse if I do not show up iwill get fired.so now that was the last of my money cause I just pay 1750.00 for my rent.and I have4 kids now I out of work and .just because there employee did not listen to me.worse dayever and now my kidsgo back to school and I'm not able to get them what they need .I'm a single mom trying to make it and they just end it all for me now.i ust out of words

So I noticed two purchases that I made were debited twice. I chatted In to their so called customer service, told him about the charges and was told yo “kindly log out and back in, the charge only debited one time. Well luckily I had a screenshot, the duplicate charges were removed from my transaction history but never received a credit for the $65. Going back and checking the rest of my statements! Watch your account, the people are thieves.

First of all, they charged me $30 to overnight my pay card to me. When i finically received it, I used the website in the letter to activate the card. Minutes after that, i tried to connect it to my Apple Pay. I called the number as directed to verify for Apple Pay. They asked me the standard question to verify identity. However, my phone’s area code did not match the city’s address I was in. (I don’t know why that mattered) Regardless, the customer service guy fails to verify that my area code matched my last address AND employer address on file. He then tell me my account is now being locked. Tells me to fax personal info over and I have to wait 24 hours. Reluctantly (because they insist that it can’t be reversed and it’s nothing they can do) I fax all required documents. I called the next 24 hours just to be told their machine didn’t print out a good copy, (i sent all documents in color) and that I should email them. (THE FIRST GUY SAID THEY HAD TO BE FAXED) I now have to wait another 24 hours. Avoid at all cost.

MyWisely by ADP, is a fantastic way to set up direct deposit not only with your employer, but also for things like tax returns and most importantly stimulus payments. I would like to congratulate MyWisely and ADP for getting me my most recent $600.00 stimulus payment THE FIRST NIGHT THEY STARTED BEING ISSUED. I had woken up the next morning after reading the news and thought: “what are the odds”. I open up MyWisely and there it was and I was in total disbelief.

Meanwhile, large lenders and financial institutions such as Bank of America, Chase, Wells Fargo and others took up to two weeks. Some still haven’t received their FIRST stimulus, never-mind the second.

E-Banks are the wave of the future. I don’t use traditional banking anymore. Although MyWisely by ADP is supported and run through 5/3 Bank, you’ll never see a fee to store your own money.

Linking accounts with MyWisely by ADP is the only difficult aspect of this service. Linking your debit card is easy and flawless, but linking your physical checking account information can be difficult with apps like Cash App, Venmo, or Chime as MyWisely by ADP was previously known as “Global Cash Card”. Type in “Cash” through limited search options in money transfer apps such as Cash App, to bring up the option: “MyWisely (formerly known as Global Cash Card.)”

Overall, for someone that needs a quick bank account to get paid, go for it.

Just to start, I am in the process of leaving my job and this payment form was a big part of that decision.

My employer has recently switched to this rather than cash payout at the end of the night and it’s been nothing short of a nightmare. The entire staff has had nothing but issues.

My first issue is with this “2-3 business days” nonsense. I’m still waiting after 5 and 7 business days for 3 separate deposits. I’ve seen several instances of it taking a week to deposit from this card to your bank account.

Another huge issue is them advertising you can pay bills with this card. It is technically considered a prepaid card, so unless you have bills with anywhere that will accept that, you’re out of luck.

My final issue is the ridiculous fees they like to tack on with little notice. A $7.50 “wisely transaction” fee in addition to a traditional atm fee? It’s just ridiculous these people are scamming people into giving them their business.

All in all, this app has made keeping track of my finances a nightmare. I never know if my money will be in my account on time for my bills to pull from, since I can’t pay them with this sad excuse for a financial service as they advertise. Hopefully I’m onto a new job soon that doesn’t entertain nonsense like this. With so many 5 stars I’m guessing it’s either paid reviews or companies that have deals with them for their payroll. Anyways, if your employer suggests this, push back on it. It’s not the future, it’s not easier, and it’s not convenient.

I recently called to report a suspicious charge on my card. The person told me it would be looked into and a letter would be sent out to me. Little did I know that they were going to cancel my card. The person on the phone never explained this to me.o had to find it out on my own when I went to the store and the card was declined. I call customer service and they offered to send me the new card overnight for a $30 fee. Haha nice way for them to make some money. So I told them no and I had to wait a week until a new card is sent out. The new card finally arrives and I have to call to set up my Apple wallet. After answering multiple questions they told me it was taken care of and that it would be ready to use. Well a few days pass and I’m still not able to link my card to Apple wallet. I call again and they tell me it takes three business days for the process to take place. I’m beyond frustrated now. I ask to speak to a manager, I get put on hold and hung up on. So I just wait four more days and guess what? It’s still not working. So I have to call “customer service” yet again. So this time the lady says “yes it was suppose to be working by now but I am going to file a report and it should be working in three days.” Seriously? I then ask to speak to someone in charge and they tell me that they can not transfer the call to anyone and that someone will call me back in 2 to 3 hours. This has been unreal. I trust this company with my money and they can not provide the services that they promise to provide.

My employer uses Wisely as a pay card. I also drive with Uber so I decided to have my Uber pay loaded onto the Wisely card, too. However, the only way this can be done is by getting a free “upgraded card.” Through the app, I followed the link to upgrade the card. When I clicked “upgrade,” there was a notice that said my identity had to be verified and if it could not be verified the acct would be closed in 30 days. I clicked continue and was asked to verify the info in my profile. I clicked continue and the very next screen said, “We were unable to verify your identity. Your acct will be closed in 30 days.”

I panicked and then selected the chat feature in the app to chat with a rep. That person gave me a website where I could upload my ID and SSN and have the acct reviewed. I was told a review could take 2-3 business days. I gave them 5 days before calling today for an update. I was told by a low-level rep and then by Supervisor “Diego” that when “the system” gives the notice that the acct will be closed there is nothing they can do to reverse or fix it.

In summary:

1) By trying to upgrade this card, Wisely screwed me because there is apparently a bug in their tech that is automatically closing accts when someone tries to upgrade.

2) Once “the system” decides to close your acct, this is irreversible and there is nothing that a human rep for Wisely can do to fix it (even after they tell you there is something they can do to fix it.)

Now I get the hassle of having to go down all the way to HR to change my payment to direct deposit.

Don’t bother with this card. If you have a real bank, like me, just opt for direct deposit and save yourself some hassle.

My employer uses Wisely to deposit my paycheck. The problem is trying to get access to my own funds through Wisely. First I tried to set up my bank account because the Wisely app says you can transfer funds directly to another bank. I put in my bank information, swiped to confirm the amount I wanted to transfer, and got an error message, “Sorry! There was a problem.” I checked to make sure I had entered the bank information correctly, tried the transfer again, and got the same informative message, “Sorry! There was a problem.” I tried a third time, with a smaller dollar amount, and got the same message. Next I thought maybe for some reason it doesn’t like that bank. There’s another bank I do business with, so I put in that bank’s information. I tried to transfer to that bank and, you guessed it, “Sorry! There was a problem.” Then I thought of another option. Wisely provides their own routing number and account information. I entered this information into my credit card account to make a payment toward my credit card. To my surprise, it went through just fine! Great, apparently I found a way to access my money. But wait, not so fast! Month two comes, and I set up my credit card payment the same way as last month. Then my credit card company sends me a notice that there were insufficient funds in the account even though there were plenty of funds! I had submitted the payment a week after the funds were deposited to my account and was only using a portion of the available funds. The credit card notice said they would try again over the next few days, and in the end sent me a follow-up notice saying the payment was returned with return reason: uncollectible funds, along with a $29 charge for returned payment fee. As of now I still haven’t figured out how to get access to my funds electronically.

Developer response says to contact them so they can look into it. I did that a week ago and have not heard back.

I am as easy going as they come. Now in saying that, I don’t understand how such a baseline awful company such as wisely is actually up and running. You have to be a complete imbecile to enjoy using this company’s banking cards. I have had to pay numerous late fees because this company didn’t process my payments, canceled my payments, and the list goes on. For me privacy is very important; that being said I do not understand how this company finds it effectively efficient to go ahead with no warning and lock a said persons personal account based on what they say is more “frequently than normal activity”, instead of just setting up an automated messaging code to ask if the transactions was indeed the owner of the account/card. I waited on the phone for a half hour tonight waiting for a representative to unlock my account because I was trying to pay rent as I always struggle to do using wisely, just to be hung up on and never get the chance to talk to anybody at all. I’d also like to add 30 minutes is on the lower side of Time I’ve spent waiting to be assisted. To add to that, you can hardly understand half of the people on the assistant service as it is, and in all honesty you’re lucky if someone picks your call up as-well. Before you say well why didn’t you just go with a new card company, the job I have had set me up with this card company and wouldn’t let me use my personal debit card to get paid so I’ve been stuck with wisely and to say the least I’m as disappointed as I think humanly possible with them. My frustration is unmeasurable and for your sanity and the sake of actually 24/7 having access to your hard earned personal money I recommend avoiding wisely if at all possible. The mismanaged and foolish way this company is ran shouldn’t even be legal. I’ve never dealt with this much from one card company within a 6 month period. (0-10) do not recommend just incase you didn’t read the rest of what I wrote.

Very disappointed in my customer service experience and in the companys’ negligence overall to assist me with my problem. My Wisely card expired before I was able to register it, and I was told by customer service that to access my account/money I again needed to submit documentation to verify my identity so they could send me a new card. I submitted the needed forms and after the process to verify me took 3 business days, plus another 7 business days to get the new Wisely card mailed to me. After receiving my new Wisely card and registering it online I was then informed that there was no money in my account, because a check had been mailed to me 3 months prior. The agent I spoke with obviously didn’t understand my problem and took no time to look into the matter further. They wasted my time and their own with a verification process that was not necessary.

My second custom service experience with them was just as terrible. My initial Wisely card was mailed to the wrong address, which is why I never received it. The card was then mailed back to my employer as undeliverable from the post office. Instead of contacting me for updated information, they simply closed my account and mailed a check to the same address they had on file which they had proof of was incorrect. My check was never received by me and I was told there’s nothing they can do. When I asked to speak with the manager I was told there was no way for me to contact other departments, and that I was speaking to and I quote “the supervisor of the supervisors department”. I plan to continue my dispute with legal action but ultimately I’m frustrated that all of this could have been avoided with a phone call or email to me for updated information. For a company that boasts about its protection policies in place for all of their customers, they fail in one of the most basic aspects of a financial institution - attention to detail. The lack of concern for me as a client has been truly alarming.

I am writing because I am a victim of fraud and I get my paychecks direct deposit to wisely Paycard well for the past two months I haven't been receiving my paychecks I have been waiting for over a month for my debit card then I never received it had to wait for another one and all this time my job is putting my paycheck in the account but I have nothing and I keep trying to call and I either get hung up on or the person doesn't know what I'm talking about and just hangs up on me again now I'm locked out of my account and I'm waiting for more payments from my job and I can't get into the mobile App the see my deposits and when I call they say they have no information about my account at this time I'm very frustrated I'm about to lose my home I'm ready to commit suicide! my money should be safe and it isn't and no one at wisely wants t6o he4lp me on the phone please help me

Case number 22041800314C
Claim number [protected] —————-

I had my card stolen and ended up missing 71-72.00 on my old account. I was furious about this and even wrote about 2 letters to their address in San Dimas California to ADP/ wisely c/o stating that I was told by not one but two supervisors they’d get to the bottom of this and apply a 72.00 credit to my account when And if I ever got wisley or adp again through another company. I was even told they’d do 80.00 dollars. I finally ended up getting another card through my new company I’m working for! They still haven’t applied what they have/had promised me and when I called their customer service number.. they act like they don’t know what I’m talking about with a verified case and claim number right in front of their face! I’m thinking about filing with the FTC and national consumer credit card Bereau and make a claim !

I got $300 transferred out of my account on July 16, unauthorized. I immediately transferred what was left so I can make my car note payment on July 17 and then called the claims department about the unauthorized transfer and that I made a transfer out before the dispute. The person said a letter will be sent to me and I had to respond within 7 days from the July 18th.I noticed the account was blocked after the call and called back someone unlocked it using 5 security questions on July 17 then I noticed it account was block on the 18th, I called and someone then told me I will not be able to access my account since I raised a dispute. I mentioned my transfer and I was told to give it 2-3 business day. Only to find out the transfer was not made but the money was returned and I was told to wait for the replacement card. am also unable to transfer what is left out of my account. The representatives are not knowledgeable and are stalling. I need to have my money back.

There is fraudulent activity on MyWisely account in the amount of $1383. I called and reported it to dispute the transaction with MyWisely on Saturday. I was told on Saturday that the department was closed and I need to call back on Monday and they would email me all the documents I needed to sign to resolve the issue immediately. I called back on Monday and I was told that they would NOT email me any forms and that they would be mailed in 7-10 business days.

Someone literally cleared my entire account in one transaction. The MyWisely customer service reps and supervisors out right refuse to help. They will not apply a credit for the fraudulent amount - they say I have to wait 90 days for them to investigate and determine if it's actually fraud.

I only signed up for this because ADP backs it and that is our payroll processing company so it allows for us to get paid 2 days earlier but after this experience and having $1383 just disappear from my account and 0 help from MyWisely to try and resolve the matter. I will be closing the account and filing complaints anywhere I can.

I hade 48 transactions on my card that they authorized. They refuse to let me speak to a supervisor you can not understand them they are from India and work for the us but don’t follow our law. They have no clue what they are even talking about . I want to speak to someone [protected] this is illegal this is fraud this is unjust and this is theft! I will contact an attorney

Today, I called Wisely to find out about a $34.99 charge to my account. The guy wasn't able to help with find out who the company was so he "asked" if I want to dispute the charge I said "NO" because I can't afford to be without money I have 2 child age children home sick. I use my card to by groceries, pay for rides to and from work everyday. I ended the call the guy proceeded to cancel my card without my permission anyways. So to my surprise I tried to book my ride from work to get my child whom again is sick, only to find my card isn't working. So now im calling the company and everyone is playing as if this is a game or its funny. I already contacted a lawyer to file a civil claim because I live 20 miles away from where my child where located and I had to find a way to get to my child and still haven't been able to get my funds the company calls wasn't helping they also hung up the phone on me when I clearly asked to speak to a supervisor this i already have high blood pressure and im headed to the hospital because these people have my blood pressure way to high. This is not the way I wanted to spend my day $34.99 turned in to a hospital bill as well as a claim. I will spend everyday finding out who was behind that phone and caused this emotional disaster. While they are able to get there money im losing money and still don't have anyway to get my money back I have been using this company over a year now I have 2 other accounts 1 is Chase bank and Navy Federal they wouldn't never treat a client like this im in disbelief how I was treated.

On Tuesday 11-28-23 my hr department submitted a direct deposit form to ADP payroll services/Wisely and I didn’t expect it to go through 11-29-23. So on 11-30-23 I contacted wisely informing them that I had not received debit card yet. The (Wisely) customer service rep took it upon herself to cancel my first (original) debit card and issued another one and I paid to receive it over night and I didn’t. I spoke with a gentleman named shrew who told me to br

Contact my employer and they had wisely cards they could issue me. I called back and talked to Michael who told me exactly what to do far as registering the new virtue card i had. was told to call back on Friday to obtain a tracking number. I called all day and kept getting told, no tracking number. They would not issue me a new card so therefore I had 3 dollars to last me all weekend I don’t know what nationality the they are but some are really dumb I do not recommend Wisely card services.

Since November 13 2023 they locked my card I never reported my card missing but since February they replaced it 3 times and I haven't been using it so I didn't know that and now I had money added and they won't send another card or give me my money I've send my ID birth certificate and I spoke to several different people there and they refused to send me a card or my money

It’s tells you in the app that you can upgrade your card and tells you what you need to do to do it. I did everything they asked me to do and they closed my account. This is unacceptable! If you cannot approve people for these upgrades cards then it should not be offered! And when I asked why all they could say was that my identity couldn’t be verified but I gave everything they requested in order to verify it. Now I cannot get my daily pay that I need in order to pay my bills and catch my rides home from work. I am very upset and something needs to be done immediately!

"Will Wisely® freeze my funds while a dispute is being resolved?

Wisely® does not freeze funds while investigating disputes".

Having access to your money is extremely important and we strive to resolve customer issues quickly, so be sure to include all relevant details when submitting a claim to help speed up the process.

Wisely froze up my account with out my knowledge or without any warning. I called customer service because I keyed in the wrong data on my email account, it should have been [protected]@mail.com, but I keyed [protected]@mail.colm, in which I could not access the account from my tablet and I had lost my phone and had to replace it so I could not access it that way either, I was told to upload my photo Id's to a link they sent me, in which I did, after which I went out to get money to pay bills only to find my account had been locked up with out my knowledge or consent. When I called to complain I was told there's nothing they could do I'll just have to wait for my info to be verified witch would to two to three business day's, to me this was totally unfair, I should have been warned that my account would be froze if the opened a dispute.

They say they send you cards and they never show up and or have the address on file and say they sent it but never showed up 2 cards later and still no pay check. Guess working for free is there slogan! Now rent can't get paid and bills can't get paid and can't make it to work bc I have no money for gas in my car thanks alot wisely company real nice worst place ever!

I called to tell them about fraudulent charges, I was told if I didnt authorize these charges it wont go through. The very next day all of my money was gone. This card is connected to ADP and you cant call ADP for this issue. It took me 4 calls and I finally had to delete my acct through my payroll dept. The complaint is through the USPS everything done by mail

I called to get my card verified for Apple Pay and I got the run around. I’m currently holding for the 3rd time today (Bcs I’ve been hung up on twice) after the 8th business day. The first day I called she told me 2 business days, I waited 5. I called back and the rep told me wait another 24 hrs. I waited 2 more. I called again and was told another 24 hrs. This is unacceptable and no one can tell me why. I ask for a supervisor and they just transfer me to another team member

I was really excited to try out Wisely (wiselypay.com) when I first heard about it. They promised that I could get my direct deposit up to 2 days early, which sounded amazing. However, I quickly realized that this wasn't completely true. While the money did show up in my account two days early, I couldn't actually use it until Friday, which was my normal payday anyway. So that was a bit disappointing.

But my real problem with Wisely came after I had been using the card for over 6 months. Suddenly, out of nowhere, they locked my card and my account and told me that I needed to confirm that I was over 18 years old. I'm not sure why they didn't do this when I first signed up, but whatever. They told me that I needed to submit two proofs of identity, so I sent them my driver's license and passport, which is what they said would work. But after 2 months, my money was still being held and they wouldn't unlock my account. Now they're telling me that I need to submit my social security card along with another form of ID, but I lost my social security card a long time ago and I need the money now.

I'm beyond frustrated with Wisely at this point. It's been a huge hassle and I feel like they're not being very helpful. I wouldn't recommend this card to anyone who wants to avoid headaches and delays.

On the 14th of April in the year 2023, I was shocked to discover that a whopping $1003.00 had been withdrawn from my account through an ATM transaction. The most surprising thing was that my card was with me in another city, which was an hour and thirty minutes away from where the withdrawals were made. The withdrawals were made in Newark, CA, at a CVS and then at a US Bank in a Safeway Market, just fifteen minutes apart. The first withdrawal was for $400.00 at CVS, and the second one was for $603.00 at US Bank.

I immediately contacted Wisely, hoping to get some answers and my money back. However, I was told that I had to wait for up to 90 days for their investigation to be completed, and even then, there was no guarantee that I would get my money back. As a single mother and the sole provider for my family, I needed that money for my rent, but Wisely seemed to have no regard for my situation. They simply told me to go through the process and wait.

After reading all the reviews about Wisely, I couldn't help but feel hopeless and in tears. I trusted this company because it was a part of ADP, but it seems like I was wrong to do so. I am still waiting for the outcome of their investigation, and I will definitely keep you posted. However, if you have this card, I strongly advise you to cancel it now and open your own account at a credible bank.

I hope that Wisely will take responsibility for this fraudulent activity and compensate me for my loss. It is unacceptable for a company to treat its customers this way, especially when they are in dire need of their money. I urge everyone to be cautious when using Wisely and to keep a close eye on their transactions.

My recent experience with Wisely was not a good one, and after reading tons of reviews from other people, I realized that I was not alone. Wisely did me a favor by closing my account, and I just opened a new banking account with another bank yesterday morning. At this point, all I'm waiting for is my expedited payroll check to arrive in the mail from them any moment now.

The only reason why I signed up for this card is because my employer stopped paper checks and told me I had to sign up for direct deposit and that I could sign up for the pay card the company provides. I wasn't 100% thrilled about it, but I didn't have many options at the time. The representatives either don't never know what they're talking about, never give correct information, accents are too strong that you can't understand what they're saying, and they don't even try to be helpful to customers.

If you're thinking about getting a Wisely pay card, run for the hills! They are by far the worst card company of all mankind. Their customer service is terrible, and they don't seem to care about their customers at all. I would not recommend Wisely to anyone, and I will never use their services again.

Wisely (wiselypay.com) is a debit card service that I unfortunately had a negative experience with. One day, I found myself in need of a ride home and attempted to add money to my card so I could use Uber or Lyft. However, I was unable to do so and reached out to customer service for assistance. To my disappointment, they were not helpful at all and seemed to have no idea why I was having trouble adding funds to my card. I felt like I was being given the "TS" push off.

It turns out that even though I was properly registered by my employer to use Wisely as my payroll card, there is a special sign-up process that I was not aware of. It's frustrating that the customer service representatives were not aware of this either. I am currently attempting to sign up, but I keep receiving codes that do not work and am unable to access the website due to error messages.

Overall, my experience with Wisely has been less than satisfactory. It's disappointing to have a debit card that I cannot add money to and customer service that seems to have no clue what is going on. I am hesitant to trust them with my hard-earned money. I hope they can get it together and improve their services in the future.

So, after three long years, I woke up to find an unauthorized transaction on my account. I was so shocked and worried about what to do next. I quickly transferred all my money to my savings account and locked my card on the app. I called customer service and explained the situation to them. I asked them what I should do, and they put me on hold for a long time. Finally, a representative got back on the phone and said that they had cancelled my card and that I would receive a new one in 7-10 days. I was so confused and frustrated. When did I approve them to cancel my card? I had to make eight more calls just to get a one-time use ATM ID and PIN number. It was so frustrating, but I had no other choice.

I asked them to overnight me a new card, but they said they couldn't do that. I was so disappointed and angry. Why would I keep using this service if they couldn't even help me in my time of need? I decided that I wouldn't use their service anymore, and as an HR payroll supervisor, I will be recommending a company-wide change of paycard provider.

It's been 7-10 days, and I still haven't received my new card. I don't have a place to live or food to eat between now and then, but they don't seem to care. I understand that the employees are only doing what the company directs them to do, but it's not acceptable. They wouldn't overnight me a new card at my expense, and they wouldn't allow me to transfer my money to another account that was already linked to the card they cancelled without my approval or request. They just weren't helpful when they should have been going above and beyond to help me.

I didn't do anything wrong, and my card was never out of my physical control. But I'm the one paying for it. It's just not fair. I hope that Wisely can improve their customer service in the future, but for now, I won't be using their service anymore.

I used to work as a nurse for my state and I received my pay on the Wisely Pay card. I hadn't used the card for a while and when I tried to use it at a store, it was declined. I was shocked to find out that my card had been compromised with fraudulent charges. The charges started at $10 for Google Play and steadily increased to $500 for a total of 34 transactions. Within 24 hours, $1500 had been stolen from my account before I discovered and locked the card.

I was relieved to find out that Wisely investigated the issue and was able to recover my money after 8 weeks. They issued me another card and I locked it immediately. However, I have been receiving phone calls and texts from someone claiming to be from the "Wisely Fraud Department". They were trying to get information from me, asking if I made charges, saying the fraud department had detected fraudulent charges, and saying I needed to use my card or it would be cancelled. I was suspicious of these calls and decided to call Wisely Customer Service to confirm if they were legitimate. They confirmed that none of this was true and advised me to be cautious of such calls.

I am disappointed with the security measures of Wisely Pay and I don't trust them anymore. I am closing my account and having them issue me a check. I don't even trust them to transfer the money to my bank. I give them 1 star for decent customer service. They were helpful and one person even told me that I wasn't the only one reporting fraud on the Wisely Pay card.

I have had a really bad experience with Wisely. They have been giving me the run around for weeks now. They sent me some papers to sign, and I did so promptly. However, six weeks later, they told me that my case is closed. I was shocked! Someone had stolen my money, and this stupid company Wisely did not do a damn thing about it. I told them to give me a reason and an explanation on their bull crap investigation, but they still haven't refunded my money. They want me to write another dispute letter. Can you believe it?

I am going to the police, and I am going to resend these dummies from Wisely my police report with another dispute letter. When I had fraud on my Bank of America account, they refunded my money in 24 hours. I'm pretty sure Wisely and Fifth Third have insurance, so why are they making it so hard for me to get my money back? These two companies are terrible. They have no professionalism, and they can't even tell me what they found in the investigation. You know why? Because they didn't find a thing, not a damn thing. You all should be ashamed of yourselves, both Fifth Third and Wisely are both garbage.

It's been close to two months since this happened on 12/29/22, and I still haven't received my money. Someone walked away with $1500.00 of my hard-earned money, and I'm still disputing. Go figure! This is not the last of me, trust that. I will make sure that everyone knows how terrible Wisely and Fifth Third are. They are both garbage, and I would never recommend them to anyone.