Wise Payments – Still no money after 6 days

I used Wise to send money from Turkey to a European bank account. I made the transfer correctly, but I forgot to include the reference number — a common mistake, and I immediately contacted support with my receipt.

This was a rent payment, so time was important. But it’s been 5 days, and I’ve spoken to 5 different agents.

One told me to wait 2 days.

Another said they’d escalate it.

I even got an email saying my money arrived — but the app still says “waiting for your money.”

I called again, but got nothing helpful. The call center staff barely speak clear English, there's background noise, and no one seems to be trained to actually solve problems — just repeating vague scripts.

I’ve done everything right, sent every document, waited patiently — and still no resolution.
My money is stuck, and all I hear is “please wait” over and over.

Wise clearly isn’t ready to handle real-life situations when something goes even slightly wrong. Terrible experience.