Winn-Dixie review: Pharmacy service

Today, 5/10, around 8:15am I brought a prescription to the Pharmacy at Snow and Airport, in Mobile, AL. I told the employee that I was going to grocery shop and asked how long it would take to fill. She was rude and told me an hour we just opened. There was no one in line or in the pharmacy area. So shopped and then left and in about 2 hours later we called to pay for it over the phone and was going to pick it up on our way back.

My husband had just had surgery was in the car so we were trying to make it easier. 15 minutes later we arrive at the store still on hold. I go inside and there were three pharmacy employees and no customers and they still had us on hold. I told them I could see that they were very busy and couldn’t get back to us on the phone. The lady in the pony tail made a big smirk and nodded her head and yes we are, and so did the other young girl Krissy. After further confrontation, I told them that we could just move all our prescriptions to another pharmacy with service like this and they seemed delighted and encouraged us to do so.

The prescription that I brought in at 8am was still not ready for pickup and the pharmacist asked if I wanted her to “fix it” or “take it”. At first, I had no idea what she was saying then I realized it wasn’t done yet. I told her I wanted it filled so I waited while they helped other customers. When I came to check out I had a problem with the machine and Krissy said you didn’t follow instructions! WHAT! This is very rude service and we have been going there for years. There are many places to go for sure but most people prefer to use their community store for “convenience” and to support them. Well with service like this I can’t personally continue to use them. You should try to be customer service oriented especially to regular long time customers. There is going to be a real shakeup when Publix’s open soon. If you can’t stand out with good customer service, people will move their prescriptions and will shop somewhere else especially when a Publix opens down the street and Winn Dixie by far has probably the most highest prices in the area.

I don’t understand customer service like this. It use to be that people would use the pharmacy in the store while they shopped. What happened to this type of service? Why then even have it in a grocery store? convenience, yes!