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Wingstop Restaurants Complaints & Reviews

Wingstop Restaurants / my food

Ol
Jul 11, 2019

I Ordered tenders wet, and they provided me with a pool of sauce with 3 tenders, and a fresh order of fries seasoned to death. I didn't complain about how disgusting my tenders looked I just put them in a separate paper bowl. They gave me another order of fries (I asked for less seasoning...

Wingstop Restaurants / customer service I think name is sima? not sure could not understand his name when asked.

Jo
Jul 07, 2019

We placed our order waiting with two young kids, we had people come in before and after us finish their meals seen them come out and we were still told to wait 5 to 10 minutes which we didnt even get our order at that time. While waiting my youngest daughter had a potty accident because we...

Wingstop Restaurants / 50 pc wings

Ka
Jul 05, 2019

I'm complaining on lufkin Texas Wingstop . I called in my order on 7-5-19 . It was a 50 pc., two sides of mild one bbq and one lemon pepper With fries and veggies sticks . Well when I pick up order and drive home and open up none of the flavors we ordered were there and no carrrots/celery...

Wingstop Restaurants / wings

Le
Jun 27, 2019

Hi, I placed a order to go & when I got home the wings wasn't cooked all the way & thy gave me the wrong order, I was so upset I didn't even waste my gas to go back, I'm a fan of Wingstop and I was very not satisfied at all. This happened on June 20 at 4:30 pm in the Pineville-Matthew...

Wingstop Restaurants / boneless wings

Ts
Jun 22, 2019

I'm writing to complain about the quality of food I received from wingstop on 06/21/2019 @ 1123 PM. I had placed an order for pick up at Wingstop #149 in Corpus Christi, TX. After picking up the order, I returned home to enjoy my boneless wings. I ordered an 8 pieces boneless combo for me...

Wingstop Restaurants / my order

Ni
Jun 07, 2019

06/07/19 is the most recent date of incident I have ordered from your Maryland pkwy location on several occasions. Sometimes via pickup order or Grubhub. No matter how i receive my order their is most always a mistake. Today i ordered from that location and received Cold Cheese fries and...

Wingstop Restaurants / customer service/food service

Br
Jun 03, 2019

I ordered 15pc hot wings with large fries 2 drinks online. I arrived to the store the cashier was outside on the phone music was very loud in the store I could barely hear my total when I he came around the counter to ring me up. The cashier walked off in the middle of the transaction when...

Wingstop Restaurants / order placed ahead of time and not done!

Je
May 27, 2019

I placed an order of 75 boneless wings on Thursday May 23rd for it to be ready the follow day which was Friday so that I could provide lunch for my students on the last day of class. I get there on Friday and the manager tells me that my order was not placed because the employee that wa...

Wingstop Restaurants / customer service

Va
May 16, 2019

I am writing about your wingstop store in Vista, Ca. at 510 Hacienda dr. I have visited this location several times and have this recurring problem. The service is horrible. The employess are not attentive at all. I finally talked to the manager Victor yesterday and now I understand why...

Wingstop Restaurants / food was horrible and so was service

Ch
Apr 18, 2019

Spent $75 there and they messed up my order. Then when i called to mention it. The manager had the nerve to yell at me like it was MY fault. I spent alot of money there amd expected different. I will NEVER go there again!! I want a refund!!! I have receipt in pics. As you see in pic...

Wing Stop / job

Al
Mar 16, 2019

My name is Alexandria Franks I was hired on at this location on March 5th 2019 I worked 1 whole week I worked 24 hours that week. Then come Monday when schedule should be posted I saw something strange it said I was on call all week I had no hours and that's this week I've called manager I...

Wingstop Restaurants / wings

An
Mar 09, 2019

WORST WINGSTOP EVER! The last THWO times I ordered from them they failed to include my ranch dressing in the delivery order. I called them every single time to let them know this happened and was promised 5 see wings each time. Today when I placed my order I called them t o let them know...

Wingstop Restaurants / wings

Ka
Feb 03, 2019

I purchased both classic bone in wings as well as boneless wings. The boneless wings were over cooked and the bone in classic wings were undercooked to the point they are still pink. This I public health issue and could have caused a serious sickness. I do not appreciate it and will be...

Wingstop Restaurants / not refunding a charge made to my card

Te
Feb 01, 2019

I made an online order and to have it delivered till almost and he or so I had to call to check what happened to my order it was cancelled without any valid reason and I was charged for it and no one seems to respond called the location and the corporate office and I can't get no one to...

Wingstop Restaurants / p

Di
Jan 11, 2019

This is the third time I have tried to place a to Go order over the phone and no one have came back to the phone to take my order I remember the first time I tried the man picked up told me hold on and for 45 minutes all I heard was the workers in the back talking and cursing about order...

Wingstop Restaurants in Lemon Grove, CA / drink policy

Ga
Nov 29, 2018

I just ordered $26 dollars worth of food after coming from the dentist next door and when I asked for a cup to get some water from the drink machine I was told they can't give me a cup. They would sell me a soda, but I can not have a cup for water. I was told I could go next door and get a...

Wingstop Restaurants / online order

Al
Nov 11, 2018

So i called the wingstop by my house Mcallen tx, on Pecan Blvd. for an online order every time i call they always put me on hold for more the 8 minutes at a time. I hung up after 7.1/2 min and told my fiance to call and he did where they again put him on hold. They were rude about it...

Wingstop Restaurants / they took 50 minutes to get my order of just 2 convos of 8 pieces done and they still messed up my order.

Ay
Nov 05, 2018

when I ordered it was 5:05 pm, as it marked on my receipt. The cashier told me it would take 20 to 25 minutes max, so I went outside and waited in my truck and I went back inside a little over 25 minutes after, and when I told them my name order the lady looked everywhere for it and she...

Wingstop Restaurants / I won a defective ipad

An
Nov 02, 2018

On Oct 20, 2018 we t in for a order, and was informed of contest that was taking place for an iPad. My husband won iPad and gave it to me since I was upset sitting for 2hours at wingstop on our anniversary weekend. When I attempted to log on I had a problem. So husband went I. To wingstop...

Wingstop Restaurants / combo lunch meals

Ma
Oct 31, 2018

I don't understand how you can have a lunch combo and charge for the side uten and the drink. I placed an order on Wednesday, October 31, 2018 at 1:40 p.m. After placing my order, I spoke with the cashier Krystal and to which my food order was much higher than the sign. She said that the...

Wingstop Restaurants / there was hair on our food and nobody seems to care the store was closed by time I tried to take it back

La
Oct 30, 2018

There was hair on our food and no one seems to care that it happened the store was closed by time my husband try to take it back I don't want money back I just want a free order and nothing would be passed on to the better business bureau my husband order some wings for take out and by the...

Wingstop Restaurants / manager

Je
Oct 19, 2018

Wingstop in takoma park. MD, store manager does not interview ppl and does not get to know that person, so on the day before I started working he had liquor, I saw just before I left. So on the fourth day I had told him that I wasn't able to work 40 hours and he asked why and I told him...

Wingstop Restaurants / take out order

De
Oct 13, 2018

Hello i called in to make a pick up order over the phone. I was asked could i hold please i said yes. 23 mins later i was still on hold.. I wad already in route to the location so when i pulled up to the window i waited another 5 mins.. We the employee came to the window i said hello i...

Wingstop Restaurants / theft! refusing to give refund for items not given or inedible.

Ra
Oct 10, 2018

Where to start?! We ordered online over two weeks ago for the first time. Our order was 20 minutes late and they told us the oven was broke so they could not give us our rolls that we already paid for. They burnt our 2 orders of fries and they were inedible. Every employee was a teenager...

Wingstop Restaurants / customer service and food

Jp
Oct 09, 2018

This is my second attempt to give Wingstop a chance. I asked for crispy wings and did not receive. After waiting 25 minutes. $13 is a lot to pay for an 8-piece lunch, nevertheless not the way you wanted and to get poor service on top of it. The cashier had no resolution instead, she...

Wingstop Restaurants / 10 lemon pepper wings

Sh
Oct 03, 2018

Hello I ordered a 10 piece combo from you guys today well from a location in Union City and I specifically asks for extra crispy when I received my order which was late I ordered this through doordash my chicken was not cooked at all it was really soggy I am not sure what really happened...

Wing Stop #1408 / 15 classic combo lemon pepper

De
Sep 29, 2018

15 classic combo lemon pepper My order was Saturated with oil I had to take the wings out of the basket and place paper towels to absorb all the oil that was saturated at the bottom of my Wing . It was so much oil that I complain about it to the manager he said that's the way it is I...

Wingstop Restaurants / horrific (needs to be fired) customer service

Th
Sep 28, 2018

On 9/28, I placed an order online. When I got to Wingstop, it wasn't anywhere to be found. (After looking at my online receipt after leaving, I caught an error that the so-called manager and his manager didn't even catch; right city, wrong state.) When the guy kept telling me that they had...

Wingstop Restaurants / poor customer service and not receiving what wasn’t paid for.

Be
Sep 20, 2018

I online ordered the big night in bundle special from the Wingstop store off 1960 in spring. I was to recieve 25 wings, and 3 sides of ranch in my order. I picked up my order and drove home which was 20 minutes from the wingstop location. When I got home I opened my order get wings with no...

Wingstop / wait time/food quality/employee attitude

Uc
Sep 13, 2018

On September 1, 2018 I went to the wingstop in Storrs Connecticut, I ordered approximatley 70 wings and french fries as well. The employee who took our order said it would be 20 mintues. We waited over an hour...during this time several other patrons came into the restaurant..ordered, got...

Wingstop Restaurants / sanitation

Ti
Sep 10, 2018

I visited this store located on 87th st near Stony Island. I requested to sample the sauce. The cashier reported to the food prep area with no gloves and without washing her hands and retrieved two miniature /condiment cups. She dipped the exterior of the cup into the different sauce...

Wingstop Restaurants / food

An
Sep 10, 2018

I went to the Wingstop on Royal and N. Central and got the worst food ever the fries were hard and old most of the wings were fried so hard my family and I couldn't hardly eat them. I try to give this store another shot but they have proven to me over and over they can not be trusted to...

Wingstop / wings

Be
Sep 08, 2018

I wanted to order wings I tried to use thier online menu and it felt like they really want to hide thief pricing. Really, who wants to create a login account to eat some wings ? I decided I'd call the store and the person who answered gave me three varying prices for the order. My query i...

Wingstop Restaurants / customer service

Py
Sep 06, 2018

I ordered a 10 piece meal by phone and was quoted a 22 minute wait. After waiting 35 minutes, my meal was finally ready. The manager handed me my bag of food and a cup, but the cashier told us the soda fountain was broken. They had can sodas as replacements. Although I was disappointed by...

Wingstop Restaurants / fries/wings

Al
Sep 04, 2018

I ordered a 6 pc bone in wings with a side of fries the fries had to much seasoning in them and the wing were old and dry I love wingstop and never complaint about it but this has already happened a couple times before at this location I understand happening once or maybe twice but this i...

Wingstop Restaurants / food

Ly
Sep 01, 2018

what a shame. I ordered online for my wings to be ready at 4:45 p.m. My husband got there and they were not even started. So he waited. I had ordered the 25 piece bundle. When he got home, I only had two flavors, not three as I had ordered. There was NO sauce at all even though I wa...

Wingstop Restaurants / Owner

Ma
Aug 23, 2018

I am an employee but I would like to file a complaint anonymously I have never been so stressed on a job before working at Wingstop as a shift leader I've never had to run in homeschool or without a general manager assistant manager and the owner Bailey not being here to see what's going...

Wingstop / management

Lg
Aug 20, 2018

My daughter was wronfully terminated. The sad part is she is not the only one. There have been several woman that were employeed at the Granite City Illinois 62040, that were mistreated because of their sexual orientation. He speaks to them with aggression, refuses to give them the same...

Wingstop Restaurants / service

Ka
Aug 15, 2018

I ordered online and since there was a limit to how much money it was to pay in the restaurant I had to pay online there was a 25 dollar limit if I wanted to make an order . I ordered what I wanted and the balance was at 29.53 at the restaurant at Houston Main from Houston Texas. I called...

Wingstop / employees rude

Aug 12, 2018

I live in senior apts right behind wingstop so I walk with my dog. I have been going to that wingstop for 5 years. I always take my dog because they have a couple of picnic tables out in front. I will tie my dog and go inside order a 10 pc plain classic and a miller lite beer. No problem I...