Wingstop review: horrific (needs to be fired) customer service

On 9/28, I placed an order online. When I got to Wingstop, it wasn't anywhere to be found. (After looking at my online receipt after leaving, I caught an error that the so-called manager and his manager didn't even catch; right city, wrong state.)

When the guy kept telling me that they had no record of my order, I asked how I would be compensated for the error. He said I could have my money back "more food...whatever." Initially, I was fine with the food.

When he asked me what my order was, I handed him my phone so that he could see it. He said, "You need to write it down. I'm busy." RUDE. That's when I asked who his manager was because he had already debated with me about the order in the first place (remember, I showed him my phone and he didn't see that it was another state and I didn't notice it either until after leaving).

I waited for about 10 minutes without him explaining what exactly I was waiting for. When I asked, he said that he was waiting to call his manager; he took calls and orders during this time.

He finally asked for his manager's number (by yelling for it to another staff member) and got his manager on the phone. After a few minutes, he then switched over to Facetime. I said *several times* that I needed his manager's number. The guy kept blowing me off. I reached to get the same highlighter to write down the number and he said, "Reaching all over the counter and ----" to which I replied, "I guess we're all being unprofessional tonight." (Still very calm at this point; the staff can vouch for that.)

When his manager asked to speak with me, I took the phone and walked away from the counter (because it was crowded). The "manager" said, "Don't be goin' nowhere with my phone...come back here with my phone." (What do I want with your phone?!) I said, "I'm stepping right here so I can hear." He said again, "Don't be walkin' off with my phone" (SMH) and I pointed to where I was going and he said, "Alright" (not happy about it, though).

His manager got the information he needed and I gave the guy back the phone. I said, again, about three times that I needed to speak with his manager and he said, "OK, I got you" but *never* told the manager and never gave him the phone back while he was on the line.

After giving me back my money, I said, "I still need his phone number." He yelled back to a staff member for it and said the first three numbers. I asked for that same highlighter and he said, "Look, just put it in your phone." I said, "I'm asking for the pen because you just had an issue with me taking it." He shrugged and said, "Oh well." I said, "What is his [I know his name but I'm leaving it out on purpose] number?" and the manager said, "You got your refund, you good."

I then looked to the staff and asked them what the number was. You could tell they were conflicted. He said, "I'm the manager. Don't give her nothin'" and then looked at me again and said, "You good. Bye." WOW.

My response? "You're getting fired."

I left without my keys and went back to get them.

Again he said, "Don't give her nothin'" and again I said, "You're getting fired" to which he said, "So. I don't need this job" and by then I was HOT. My last words were "CLEARLY you don't!" and I left and called Wingstop's customer service line (which btw, only put in my report that the manager was rude and disrespectful until I asked them what exactly was in my report---make sure to always ask. The "gloss over approach" isn't going to work in this case).

I am now waiting for the manager's manager to call me back. According to Wingstop's "hotline", although complaints are routed immediately, they have no clue when someone will get back (again SMH). I'm giving it 72 hours. If the manager's manager doesn't handle this, I'll keep pushing until *someone* does because 1) I'm trying to figure out what kind of training this "manager" has to even be in that position (a couple of weeks ago, the same guy asked me my name five times in a row) and 2) I firmly believe that if he felt *that* comfortable being *that* rude, he's been that way with others...so the fact that he still has a job, let alone a management position, boggles the mind.