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Windy City Superstore/ Intex Sand Pumpdo not stand behind products

C

They do not stand behind the products they sell, purchased an Intex sand filter pump assembly less than 2 years ago, tank is leaking water now and should be covered by warranty for 2 years. I emailed them and received several rude threatening emails in return but no assistance to correct issue. They will not send me the documents required to give to Intex so they can warranty part and Intex will not correct issue either. WCS does not have a phone that a normal person could call and speak to a person only email. I would say BUYER BEWARE!!! Do not waste your time or money on Intex or Windy City Superstore products and they sell on ebay as well don't be robbed as I was.

Responses

  • Du
    Dubuquester Apr 05, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I am currently dealing with a similar issue with this seller. I bought my pump from Walmart.com and wish I had choosen to buy from another seller. Beware of them, they have a rediculous 20 percent restocking fee even if you want to exchange the item. This seller also won't give out a phone number, you have to email them and half of the time they don't respond. I had to contact Walmart customer service and they tried contacting the seller and were unable to get in touch with them.

    -1 Votes
  • Wi
    windycitysuperstore.com Dec 24, 2013

    This customer purchased an Intex Sand Filter from us on March 23rd, 2012. The posted retail return period is 30 days. The manufacturer's warranty is 2 years from the purchase date. We clearly state, for pre-sale review, that our return policy is a standard 30 days. We also clearly state that the 2 year warranty is administered directly by the manufacturer, not us. This is also standard. On September 24th, 2013, a full 1 1/2 years after the purchased date, this customer contacted us requesting warranty information because she needed a part. On September 25th, 2013, she was given the toll free number to Intex Consumer Services for assistance and a copy of her receipt. That is all she needed. This lady REFUSED to make the phone call that would have resolved her product issue free of charge. Instead, she decided to get medieval nasty with us. She threatened every possible terrible thing she could think of if WE did not send her the part. We explained to her that we do not have parts and that only the manufacturer does. She would not accept this and make a simple phone call. Please keep in mind that we cannot make the phone call for her or we would have just to make her go away. The manufacturer's warranty is applicable for the end user only. She decided that she was going to extort us into sending her a part, we don't have. She continued to threaten, be nasty, rude and aggressive. To protect our customer service agents, we had to cut off further communications. She contacted the BBB and they just closed the file because it was so ridiculously unreasonable. She then went on here and posted a bunch of BS. There is no excuse for this type of behavior. Ignorance is not a defense. The fact is that windyctysuperstore.com has been in business for over 8 years. We have a 99.8 % customer satisfaction rate with hundreds of thousands of customers served. We do take care of our customers. We handle all reported product issues within our 30 day return policy and we will assist customers with manufacturer warranty claims for the duration of the warranty period if the return period has expired. For this lady to post the malarkey that she has, is ridiculous. She is a very unpleasant, unhappy person that should really consider some treatment for her issues. Life is too short.

    0 Votes

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