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Windstream Communications

Windstream Communications review: Customer service

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10:22 am EST
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Called in to see why my bill was so high the first agent offered a $15 dollar credit if I paid my bill that day which is not due until December 26. The agent also offered to send me over to promotion to see if I was eligible for another promotion. Made the payment got transferred to a none working number. Called back in provided my information needed to get into my account the agent asked for a payment. I asked do you have my account open can you see I just called in and made a payment why are you asking for a payment again. The agent got upset yelling and told me to get someone else to help me after I asked her who she was yelling at. She hung up. Called in again the third agent ask me to make a payment again, I asked for a supervisor she said there is not one I could be Called by one if I leave my contact number confirmed the contact number asked for the number for promotions just in case I did not get connected she provided the same number I called in on got transferred the phone rang and rang the automatic system came on like I was calling in again for the first time. The sad part is I paid my bill earlier than I had to and still did not recieve the help I needed as a valuable customer.

Desired outcome: I would like a apology and the assistance needed to lower this bill

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Dec 12, 2023 11:39 am EST
Windstream Communications customer support contacts
Address

4001 N Rodney Parham Rd, Little Rock, AR, 72212-2442, US

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Hi Adrienne, I regret that this has been your experience. I am happy to assist with any billing concerns you have. You can email me directly at wincanhelp@windstream.com.
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This complaint has been resolved automatically due to user's inactivity.

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  1. Windstream Communications Contacts

  2. Windstream Communications phone numbers
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    Enterprise Customer Support
    +1 (866) 375-6040
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    Windstream Wholesale
    (800) 347-1991
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    (800) 537-7755
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    Financial
    (888) 664-0841
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    Sales
    (800) 481-5441
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  3. Windstream Communications emails
  4. Windstream Communications address
    4001 N Rodney Parham Rd, Little Rock, Arkansas, 72212-2442, United States
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    Jun 22, 2024
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