Window World review: Replacement windows

We were replacing old damaged wooden Pella windows in our kitchen nook. Our kitchen nook is all tongue and groove wooden planks. One wall of replacement windows consisted of 4 large windows, the other wall 2 windows. All windows were side by side. I asked the sales rep if the windows would be trimmed. I expressed my concerns to the sales rep as we had extensive wooden trim around the windows and they were large windows that were side by side which covered most of the wall. She stated that they would put trim around the windows, and it would look fine. It took 5 months for our windows to arrive. Our old wall of windows along with the trim was demo'd by their installation team, new windows brought in. They weren't individual windows, but one large slab of vinyl with 4 windows measuring 8.5 feet x 5.5 feet for one wall, and a small version of this for the second wall. Not the replacement windows we asked for, and told we were ordering! They were extremely cheap and hideous looking, and looked like something that belonged in a garage! They trimmed my windows out with a 3.5" slab of white vinyl. Adding the vinyl from the windows, I have a 7.5" slab of white vinyl running down my entire wall between each window. We asked for replacement windows, not a white vinyl wall! Our old windows and trim was destroyed during the demo. In addition to that, the windows were extremely poor quality. Gaps in seams, cold air blowing in gaps, holes in their plastic trim. Not only do we now have ugly windows, but they let cold air in! We did a remote temperature reading, and were getting 45 degree air blowing in through the closed windows along the gaps with an outdoor temperature of 36 degrees.

A representative came out 2 days after the installation and said that these windows should have never left the factory! They were defective. Shoddy workmanship! We were told Window World would contact us within a few days. No one did. This was almost a month ago. We have called Window World repeatedly asking for supervisors, as no one will address our complaints about the falsehoods were were told during the sales pitch and the defective windows that should have never left the factory. We are always promised a phone call back, and no one returns our calls. I am planning on reporting to Better Business Bureau, and possibly taking legal action against Window World if our complaints are not addressed.