Window World

Aaron Abbot from the Huntsville AL. took my order for the windows and doors on May 15, 2021. He told me it might take up to 6 weeks before the doors and windows would arrive. I was fine with that. But after several calls and complaints over the next 7 MONTHS, I asked for my money back. I got a install date of 21 Dec 2021 for the windows 3 days later. But no garage doors. After several more phone calls that window world has records of, I finally got a install date of 11 Feb 2022. They arrived with the doors but had the wrong hardware. They asked if they could leave the doors here while they got the hardware and I said fine thinking it would be a day or two. "Nope" the hardware wasn't even ordered till 6 days later. They said it would be 4-6 weeks to get the hardware in. Meanwhile I have two 10 foot garage doors causing a inconvenience to me and my shop. "NO ONE CARES" I called several more time and asked for a tracking number for the hardware. I was told Window world doesn't work this way. I guess the installer don't work for window world. I was told they have the info but I can't talk to them. I asked to a supervisor and was told one would call me back. The door have now been in my way for 51 days and I still don't have a install date. Still no calls from anyone on 2 Apr. Over 1 year since doors were ordered.