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Dunraven Windows

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Customer Service

St David's House, Heol Mostyn, Village Farm Industrial Estate, Pyle
Bridgend, Wales, Mid Glamorgan
United Kingdom - CF336BJ

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Complaints & Reviews

Dec 16, 2019

Dunraven Windows — extension/conservatory

I have had an absolute nightmare with this company! They promised me the extension would be built and...

Nov 04, 2019

Dunraven Windows — cold calling

Going on the reviews from people who have actually had work done by this company I can see why the need to...

Aug 22, 2019

Dunraven — extension/conservatory

From day one everything was wrong! I was told the whole thing would take 3 weeks, it was started on 1st July...

Dunraven Windowsporch

porch was installed on Friday 5th July. Installers said their buildi.ng works team would finish off on monday (including repair of damaged brickwork. A manager contacted me and said he would check all had been completed later in the week and payment was taken. Since payment, phone calls have resulted in the standard reply "the manager dealing with this is in a meeting and will call you back" which has yet to happen, E-mails have been ignored,
Since I made the the mistake of paying before the snags were completed, I am being ignored and my trust in this company and its customer service claims have evaporated. I amleft with the impression rhat now they have their money I no longer matter.

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    • Am
      Amanda Whitfield Aug 30, 2019
      This comment was posted by
      a verified customer
      Verified customer

      Agree - they dont appear to CARE - Very unhappy with cost of windows, appear to be overpriced and paying £10, 000 + for 5 windows and 1 door is obscene, windows are nothing special and there is not even a guarantee that is transferable to the new owner of the house which has had to be sold though probate - BEWARE if you think you will have this guarantee . My late husband was very poorly and has since died, he made this order in October 18 died in February19. In my opinion a vulnerable person was taken advantage of by the consultant. I have looked at costs of reputable large glazing companies for the SAME WINDOWS and DOOR and even they were 1/2 the price. Unfortunately I was not in the UK at the time of this order and by the time I was aware of it - it was too late to stop it going through. Aftersales not good, no apologies and not much help, BEWARE

      0 Votes
    Oct 02, 2018

    Dunraven Windows — unfit for purpose

    We have had windows and door installed for 2 years. First 18 months with 20 call outs final cross finger...

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    Apr 18, 2018

    Dunraven Windows — double glazing

    Recently bought a house which had relatively new double glazing throughout. After purchase we realised the...

    Pontypool

    Dunraven Windows — persistent unwanted phone calls, spanning years!

    This is the very worst company that I have ever had the misfortune of communicating with. All it took was a...

    Swansea

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Dunraven Windows, Doors " Conservatories — Damage of Product and Poor Installation

    We placed an order on Friday 21st March 14 for one window and a new front door from Dunraven Windows, who are...