Wigs.com review: no help with charge back 16

I purchased to help me cover my bald head from a recent cancer diagnosis. It was perfect when I first purchased it; until I noticed it somehow was becoming thinner. It has now come to the point where I can barely use it. This isn't what I thought I was getting too help me feel better while undergoing a major crisis in my life dealing with cancer.

DON'T BUY, IT IS A SCAM!
They have charged me the day I ordered the item online. 40 days later they sent me an email saying the item was in backorder and would be available only in more two months time!
Unfortunately I was stupid enough to buy from them more than once and this has happened more than once...

Extremely poor customer service, expect to wait more than 10 minutes on hold, have lost documentation of returns twice (fortunately I had post office receipt and e-mail documentation from them). Items take almost a month to receive and returns over two months - even following all their return polices. Run, don't walk, from wigs.com and extensions.com

Well I wish I had done some research and read up on this company before purchasing. Just surprised after this many years they are still in business. I was impressed by the low prices and free shipping but should have read the refund and return policy carefully as it would have put red flags toward my purchase. What I liked was the size options. Most places didn't have much to offer for petite heads and this site "claimed" to custom fit the wigs and all styles were in all sizes. YEAH! So I ordered my favorite in my favorite colour in petite. It came quicker than I thought but what I got was an average size wig in a different color than I ordered and not at all looking like the picture on the model. I asked for a return label and refund. Back and forth emails and promise to refund me partial so I can get the size fixed here, once the Paypal dispute closed after the 20 days, I never heard from them again. Scam artists. That is all they are. And apparently untouchable because they are still in business.

Just called and was told my order was on back order until August. Cancelled and Roxy said it would take 2-9 business days to get credit. I do believe this company is a scam. Their customer service is terrible. terrible attitude from rep. Was told they sent me an email, nothing ever came. This company is a joke. Beware if you order, it will probably be on back order.

Thank you for all your comments. I have thinning hair, possibly from loss of hormones in my 40's. I came across Wigs.com and thought I'd just check to see if there were any reviews and what they said. Based on what I'v read on several sites, I think I'll go to the wig shop I spotted on Queens Blvd. in forest hills

I bought a wig from them and they promptly charged my credit card but no wig came my way. When I called to inquire after a long time I was advised it was on back order. I have shopped other retailers with backorders and they always let you know up front the item is not in stock and the availability date. All I got from Wigs.com was "well it is on bac order". One lady Valarie said it had shipped the day before and could not tell me what the tracking number was. When I spoke with a supervisor Tiffany all she said was it seems to be available but it has not made it to their warehouse and once there it would ship and arrive in approximately 10 business days. I asked her when it would ship and she had no answer. It is in really poor taste for a business to take your money and not deliver their end of the agreement. If the item is not available then you should tell the truth and let the customer shope elsewhere. I am not shopping for a wig to wear three months from now. I will never shop here agin!

Wigs.com is a fraud. I ordered a wig and they took my money and never bothered to let know that it was on back order. Other companies have back orders but they let you know when you are paying so that you can select something else and they give you an approximate date for availability. Well after waiting forever I called and was told "oh its on back order" and one person said it shipped the previous day but could not give me tracking information and then her boss told me it has not made it to the warehouse yet but its on they way and once it gets there it will ship. No confirmation of dates. In other words, I could be waiting a month. I was very disappointed at being lied to. Never once did they say "sorry about that it will not happen again". It is wrong to take someones money and not live up to the agreement. I will never do business with this company again.

It is 100% illegal to charge someone for a product that has not been recieved by the customer. Wigs.com has many other wigs, cosmetics and web hosting as well as film production business and websites that they own. Beware of them they are a scam and a complete rip off, they have scammed people all over the world. Wigs.com has complaint with every agency you can think of. I think the best thing for any consumer to do is call your bank and reverse the charges and let them know you were charged illegally for merchandise you did not recieve. Then contact the Fair Trade Commision and make a complaint, you can do it online they will investigate.

I think they have a new site BHOWigs, be very careful their sites always have all these wigs and different types listed, knowing full well they don't have none of the wigs in stock and their policy is always writen rudely and crude. Making no sense at all about the customer may have to wait and nonsense about back orders. That's when you know it's one of their sites, they change their names of their sites over time to continue ripping consumers off. If you do get somehow tricked into ordering from one of their many site just reverse the charges and don't bother to converse with them they will harrass you through emails and somtimes phone calls. If they do send you harassing e-mail keep a copy of them and include that in your complaint and you can also contact the Attorney General's office with complaints they are located in California. Beware also of the fake postitive reviews they've written about themselves on their site and and on Yahoo they are bogus!

They usually put bogus addresses up on their site so you can' t find them.

I HATE Wigs.com! I was a customer for years and now they lost me. After reading the other complaints I see I am not alone. I paid for my order months ago and I'm still waiting... even after speaking with multiple managers and all of the idiots in customer service. How freaking hard is it to do your job? Really... how many times can your company drop the ball? I'm beyond frustrated with this company and staff due to their icompetence and unprofessionalism. To anyone out there considering purchasing from wigs.com my advice is DON"T! All you are guaranteed with this purchase is a long wait, rude and unhelpful service from their representatives and a headache from being so damn frustrated. Taylor the manager can go to hell too! You said my order was on its way three different times... it's almost three months later. SCAM!

All you have to do is call them and they will help you! Why be frustrated and do nothing about it? [protected]

Still waiting for an order from March money has been taken but no signs of order despite my enquiries don't know what kind of scam is going on but your comments have confirmed my worst fears don't know if they are helpful as i have never had a reply WHERE IS MY ORDER _ refund please ! Give these people a wide berth!
Incredulous 48.

I now go to www.wigdeals.com who beat wigs.com sale price and were very helpful about colors. I don't care tha wigs had good customer service before their obscene blunder. The backorder was a terrible thing to do ! Wigs.com lost a repeat quad-yearly customer forever...

I have been ordering from Wigs.com for years and they are always courteous and helpful. If you have any problems, talk to Earnie Smith and she will fix it for you. I will never order anywere else. Their customer service is amazing and the help from the style experts are unmatched. Every company has back orders and this company does as well but you can be rest assured that you will be getting quality wigs directly from the manufacture. They also ALWAYS have some type of special running. Wigs.com is the best online shopping experience for wigs, especially since they now have how to videos. Read the policies before you order people. I am sure you are the same individuals that go to a wig shop and try to return the wig after you see that there is clearly no refunds. Wigs.com is the ultimate experience.

Same situation...ordered wig 2-17-10. Kept showing "processing" on invoice. Total charge appeared on my credit card 2-21-10. Sent e-mail to them -- when can I expect delivery of this order. Answer to me: on backorder, expect availability 4/30/08. Guess if I had not contacted them, they could just enjoy the use of my money till whenever. I called, complained to the person who answered, told her I wanted my credit card reimbursed immediately and what a sham business they have. BEWARE of wigs.com unacceptable practices...and get your complaints out there about their practices!

They have the nerve to charge me and not inform me that an item was on backorder for an unspecified amount of time? Isn't this illegal? Every time I call they say they cannot reach the warehouse. What a bunch of BS !