not keeping me up to date with my order
I ordered a product online. I did not find out it was not available until 9 days later. %Then when I tried to reply, , no one answered my email for another week. They responded by telling me that the product I orderd was to be shipped the next week. that was 10 days a go and I still have not received my product or a reply from my enquiries that I have made during trhe process. I am appalled with their customer service. I have dealt with this company for sometime and have never found the customer service to be so disgusting.
It is my money and I need to know what they have done with it. We are talking hundreds of dollars here. Here is a copy of the first email received after my initial order on 04/20/2010 dated 4/29/2010:
Expected Availability Date: 5/6/2010
Dear, Tracy
Your item(s) listed above is on backorder. The backorder date noted is your expected shipment date. You have been placed on our backorder list to be among the first to receive this item when it comes off backorder. The most expedient way to receive your item is to remain on the backorder list, you do not need to do anything further. You will receive your item as soon as it becomes available.
If you do not wish to remain on the backorder list, or if you wish to choose an alternate style or color, please reply to this email and give us your new choice. We will process your request right away!
If you need assistance with your purchase, please take advantage of our licensed cosmetologists available to help you during business hours, Monday thru Friday 8:00AM to 6:30PM (CST). Call TOLL FREE [protected] and Press Option 1 for Sales. You may also email [protected]@beautyandhair.com with your request. To expedite your request, please make sure to reference your sales order within your email.
Thank you,
Customer Service Team
beautyandhair.com
U.S. (Toll Free) [protected]
Outside the U.S. +[protected]
Fax [protected]
wigs.com | extensions.com | hairpieces.com
The complaint has been investigated and resolved to the customer’s satisfaction.
very bad service
Waited for almost 2 months for my order after I paid for it. Told it was on B/O. I called for the 3rd time and was told that it was finally available and my order would be shipped immed. I would receive it the following Friday. Guess what, it is now Friday and no order. I just got off the phone with them, and really steamed, apparently they never shipped my order because they never received in my items. Needless to say I cancelled my order, hopefully I will get a full refund on my credit card, that remains to be seen. In short, lousey service, no reguard for customer service, how they stay in business is a real mystery! Don't bother dealing with unless you don't care about receving your order.
The complaint has been investigated and resolved to the customer’s satisfaction.
no help with charge back
I wear wigs for a medical reason and when Wigs.com sent me out a humar hair wig that was falling apart, hair falling out without even touching it, I had a warranty on the wig for 90 days and when I called them they said the warranty didn't apply to that wig, even though the warranty card came in the box, they said it was all my fault, so I contacted Dick...
Read full complaint and 16 comments
I ordered a wig in March. In April, I hadn't received the wig and contacted the company via e-mail. The response was that the wig was on backorder and would be in about 1-1 1/2 months later. In May, I contacted the company again. The e-mail stated the wig was still on backorder. The next day another e-mail stated the wig had been discontinued. After another round of e-mail exchanges, the company stated they'd mistakenly sent the e-mail stating the wig had been discontinued. Long story short, 3 months passed and all I had to show for my $100 was a series of e-mails. I contacted the company again and was promised that the wig was 'on the way' within the next 24-48 hours. One week later (when I hadn't received the wig), I demanded a refund. I will NEVER buy anything else from this company. This experience has been ridiculous!