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4.5 374 Reviews

Whitepages Complaints Summary

3 Resolved
41 Unresolved
Our verdict: If considering services from Whitepages with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Whitepages reviews & complaints 51

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J
9:20 pm EDT

Whitepages Background reports

Even though I have a Premium account, I tried to do a reverse phone number check which used to work. Now however I was asked to pay for a report, so I did. When I tried the same reverse phone number check, I was again presented with the option to pay for the report. I figured it was going to use up the one report credit I just bought, but instead charged me for another report. I now have two report credits, spent about $40, and still don't seem to have a way to use those credits to retrieve the kind of information I used to get for about $5 a month.

Between this and automatically monitoring any name I search and sending me emails about it that I don't want, I am SICK of Whitepages.com and want my money back for the two report credits I can't seem to use.

Desired outcome: Money Back. My user ID is [protected]@drivebug.com.

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11:58 pm EST

Whitepages Whitepages Online Ads

On 1/13/2022 I got out of bed and turned my phone on. The first thing I saw was an Online Ad for the Whitepages, by the Whitepages. It was advertising my name. my previous marriage name, my daughters address and an invitation to her Social Media Accounts.
This is a violation of privacy civil and every other right. Not to mention how dangerous that is for women.
I have had to change my phone number and Im frightened in my own home and even going outside scares me.
Cindy Lovato
[protected]
Do not give or sell my information

Desired outcome: Unsure. I do think we should be compensated for this foolish error on Whitepages

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12:00 pm EDT

Whitepages Failure to refund money

My membership with your pathetic service was cancelled prior to 8/4. they attrempted to bill me and the charge was denied because of it being cancelled. On 8/4/21 they illegally charged me and stole $5.29 from me. The membership was cancelled and I demanded my money back. They told me they would refund it and I have emails to prove this. they have stopped replying to my emails and are totally in the wrong. I have all the emails from them saying they intended to refund my money but have failed to do so.

Desired outcome: I want my money back that they stole

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Terry Boykin
, US
Jul 07, 2022 3:45 pm EDT

I need to cancel my whitepages subscription

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C
7:26 am EDT
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Whitepages Telephone directory

I'm managing a Old Age Frail care centre accommodating 82 residence. In April 2021 I received an email from White Pages Telephone Directory 2021.. which was a one page document with our business name & details pre-typed in large font & details in the footer section in a smaller font so small, you can hardly see it even when reading with my glasses... the entire wording in the footer area so tiny including pricing written fully and not in numerical numbers...

My understanding was that this is the normal details for telephone directory services, because it also listed the Free Telkom 1023 option.

In the 2nd week of May 2021 I received an invoice from the same company charging us R9999... I expected a cost because I'm aware that nothing is free but was shocked to get a bill of R10 000... I received a call from a consultant and I told her this advertising is misleading and I think they are very sly the way the created their document and that they can delete us from all the publication to advertise our contact details, we are not interested in the offer... at the end of July I received another statement indicating that we owe them R11 500, and then in Aug I get a statement indicating I owe them R14 000 and have been handed over to ITC... Today I received another email showing I owe White Pages R22 880 for advertising our number on the 1023 Free Telkom No & Telephone Directory... Surely this cant be right, these people are dishonest and are taking advantage of institutions and surely their must be something I can do to not been taken advantage like this

Desired outcome: Misleading & Irresponsible Advertising

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J
8:03 am EDT

Whitepages they don t remove dead links (outdated)from search

they say they will remove your information even if you are California resident and you fill out the form ccpa for privacy they don't care they do publicity with your name to attract customers they should check what they are really doing to customers they don't respect your privacy plus the customer service is in India how can my information is on the other side of the world crazy very crazy what this people do to humanity sell your identity that's why you have millions of identity thief's every minute for this junk please u, s government don't allow this clowns work please

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12:06 pm EDT

Whitepages You are giving out wrong information on me!

I just pulled myself up on whitepages and you have all kinds of [censored] wrong about me! What gives you the right to give out false information. You are looking at a class action lawsuit! Where in the heck do you get your information from! I want my profile taken down and off of whitepages.com! And I want to know how to get it off of your website. People should be able to sue you for giving out this wrong information - and even the correct information. I do not want my phone number and address plastered all over your website, whether it is the right one or the wrong one. Please respond.

Desired outcome: Take me off of your website.

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10:59 pm EDT
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Whitepages Whitepages.com

The website is a scam. I tried to get two number lookups and after the first which showed no information, the system kept telling me it could not change my account and told me to call customer service. I tried about 4 times. I finally got the thing to work using a different membership and in my account it had $100 worth of charges that I assume were when it was telling me to call customer service and charging me.

Shame on this company. SCAM. I refuted charges with bank.

Desired outcome: refund me Visa or just agree with Bank this is fraud/scam

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10:07 am EDT

Whitepages Listing in white pages

I am David Lee Day in Austin Texas 78731
White page listing show I also go by David Lee VLD
I have no idea who that is. Have never used that name.

I also do not know Alissa Grace Brazykowski nor Martina Vallejo Day who are listed as my relatives.
There is a potential for fraud of some kind here, but I am not sure what is going on.

I do know Joel Hueske.

Please find out what the people listed as my relatives are attempting to do and how that happened. Where else might I be identified as this David Lee Vld ? I never heard of him.

Desired outcome: Get association with unknown persons listed above out of records everywhere..

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C
7:42 pm EDT

Whitepages Profile info

Several erroneous items: [protected] is not correct
Marylin J. Mitchell is not a relative
Christopher R. Mitchell is not a relative
Debra Dunn, Neva Weaver, Stephen Dunn are not associates
Shows 6 criminal and traffic offenses - I have ZERO - name shown is a 40 year old black man- Kerry Mitchell

Desired outcome: Remove erroneous data

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5:29 pm EDT
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Whitepages Premium Background Check

On or about April 29, 2021, I ordered a 5 pack of background checks. I got a lot of information I didn't expect, and so decided to check the validity of the service by using one of my background checks on myself. In addition to having an incorrect current address, there was significant criminal history in my background check which wasn't me. Whoever it was had my same first name (Kimberley) and my maiden name (Wakefield) and lived in Ohio, as I used to. Her birthday was 2 days before mine (mine is 11/30; hers is 11/28) in the same year (1969). My race is white, hers is black. While there are some similarities, there is certainly enough information to distinguish me from her that it should not have come up in a background check. All of the others had known discrepancies as well, though less significant. I paid $49.95 for this package.

Desired outcome: full refund

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7:37 pm EDT
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Whitepages unauthorized card charges

There have been 2 more fraudulent charges on my card for "history reports" that I did not order. That's $40! This is the 2nd and 3rd time this has been don't, so I have cancelled my account, but if I do not get a refund for these charges, I will be reporting you to the bank and the better business bureau, as well as the attorney general. I expect the refund to be credited back forthwith.

Desired outcome: credit of fraud charges (2 charges)

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R
2:48 pm EDT

Whitepages opt-out removal

This company has ignored several requests to remove my information from their website using their opt-out form. I purchased their online service and attempted to correct and opt-out to no avail. There is no response from them after multiple requests.

Both accurracte and wildly inaccurate information is offered on their site, as they cater to landlords and prospective employers. I have expressed my desire to opt-out via their web forms and process. The phone number listed for them, +[protected], is answered by a bogus IVR. Their address according to other complaints is:

1301 5th Ave Suite 1600
Seattle, Washington
United States - 98101

This way this business ignores requests to remove/opt-out makes it a one-stop-shop for identity thieves and stalkers.

Desired outcome: opt-out/remove my info

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1:40 pm EDT
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Whitepages Order number: a-s07545165

Due to the fact that the information provided is incorrect! I will be contacting my credit card company to deny the charges if the charges are not reversed. It shows my ex wife as my address being her location... Which she hasn't resided here since 2000.
No wonder I keep getting calls and mailings, looking for her!
It shows all kinds of addresses in washington state which is where she is from.

Desired outcome: Refund my money, since information is wrong.

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R
7:34 pm EST

Whitepages White pages and mylife

I have asked several times to get our personal information off / remove on white pages and my life. It's still there. We have been hacked and scammed that we had to get the police involved due to someone stole our identity twice. These pages should not allow to put up personal information . There's more pages that we are trying to remove our information off. Something should be done to protect the people identity.

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7:25 pm EDT
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Whitepages Data information

Two incident or more.

1. I found out they put my name under my husband employer' wife and others that in wrong.

2. Yesterday I found out White page again, they tried to use my sister credit and name on me. White page are killing people and insane to rob money and credit other people's child and family and friends like that?

Your file a report to white page, they do not listen and maintain the wrong information on the white page and make an impact to manipulate your wealth and fortune as they wish. I think white page this kind of made up information has to stop and burn to the ground. And sincerely I think the people made this is terrorist from Russia, Romania, France and Japan. They put USA skin on their own precious skin and used check fake ID to robe you. And make USA a wonder money making wonderland.

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7:57 am EDT

Whitepages Internet listing

We have an unpublished listing; therefore, we would like our information deleted from the whitepages web site. We are Pamela Pappas and Paul Pappas residing at 514 Meisel Ave. in Springfield NJ. We have not been successful opting out on line so we are requesting that you do it internally. Please contact us at [protected]@aol.com when you have removed us.
Thank you
Paul Pappas
Pamela Pappas

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B
6:57 pm EDT

Whitepages Charging my master card for no reason $19.99 three to four times a day

From July 26 to present (aug 4) white pages has been charging my Master card every day $19.99, (at least ten charges so far) and once for 20.99 and then Master card is reimbursing me because they know its a fraudulent charge

So my question to white pages is why? I have never ever bough any product related to white pages.

I have been fully reimbursed but I wanted to understand how such a thing can happen?
Call me [protected]

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6:18 pm EST
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Whitepages personal information

Whitepages provide scary information. They put the people whom I am not known as my relative.

The following is the description under whitepages of me, I know none of those people, may be met them once, but not twice. I dislike very much, cause some house haunting by sai ying wong to me is going on, but people thought they are my family. No blood related. And house haunting meant sexual assault, intrude spy on you everybit doing inside your apartment and speak with you with a group of stray ghost and distributing you to pray to god and do your religion. I can not call police if people kept on mis-interprete incident and truth. And hit your god and soul every minute/second.

I wish whitepages.com has a complaint sheet for public to clear the fault and go on with their lives. Or white pages should exist or stay private.

And Sai Ying Wong is Chinese guy, how there is a Jr. after the name? I do not know them, please deleted it. I was trying to post this complaint last week, but some terriost use bad connection to erase my complaint, this this thrill. I wish you luck. All the best to good people. Happy New Year 2020.

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Update by dabywong
Mar 07, 2024 1:20 am EST

They put a stalker family in to my house. I got stalking whole day long. With so many stalking. I do not know how can th is happen. They are using my ID to work and have fun and pretend in me. And torture me and my family and at work. This is a criminal group with disability or mental disability. Again, the white page first time I saw, they said wong sai ying and wife is my friend, but it is not, I barely known them. And after a serious stalking for years to me and my family, now whitepage put it as my relatives, the is crazy and insane, They put the robbery attacking me as relative when they stalking me as a stranger. The white page.com should delete Wong sai ying and her wife information out of my name. And that is it. I do not know them. And perhaps, they should have some authority to check on them as neigbour make serious complaint.

Update by dabywong
Mar 07, 2024 1:15 am EST

I reported to police. This guy sex offended my whole family and steal document and tried to kill and take you home. The American Chinese needed a Police force. A lot of poor chinese is robbing the rich chinese kids wife and at work place. And the police just is not that good as CHINESE can recognize Chinese language. And those chinese mostly from China is very uncilized and no know standard of english, and there they tried to rob Hong Kong Woman and tell people they are from china, then cut out their good language skills and make up bad faith and torture them. But you know what people is good. Those will have misfortune. Hong Kong woman have HK ID and taught by HK/British/around the world. You will end of in jail or dead, I am pretty sure and make you suffered like you love it. White pages is no good. Should shut down. And I do not believe Clinton's the ex president is a good people compare with people have parent in any where the world. He make a joke and not stop and make people suffered. I do not like him. And he is with this WHITEPAGE.com organizers. Bad people. I would not disclose anything on it. You XBAYOEJLSLJLKFL>. ChineseAmerican from different world immigrated to USA, their safety is not concerned at all compare with other western people, the police is not taken care of the business. In fact whitepage.com is doing opposite. They are criminal.

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J
5:49 pm EST

Whitepages this person is bonehead, crackhead, psycho, nuts and a looneybird

Dawn Sawyer aka DAWNIETTE is a bonehead, crackhead, psycho, nuts and a looneybird! She's a stalker, bully, cyberstalker and a cyberbully.She acts like she 12 yrs old, She's a woman trapped inside a girls body.She's a threat on informative.com, She destroys and tarnishes people's live and reputation on the internet! She's gonna get hurt, If she still tarnishing people names and reputation online! She lives in Green Bay, Wisconsin where the men's prison is at, She belongs in prison, Where she belong! When she die, She's going straight to hell where the devil lives, I hope she burns in hell in a lake of fire! God will find her even if she is in Green Bay, Wisconsin.She is a crazy female [censored] and Someday she will die, because of her tongue and mouth!

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2:29 pm EST

Whitepages white pages wrong information

Amelia Ivy appears under our names on white pages. She is a stalker on our information white pages our white page listing should only include James R. Ivy, 236 Camp Branch Road, Trinity, Texas, [protected]. My husband was married to this woman 40 years ago. We don't know how she got our information. Age 74, please remove this person from our white page listings. I am Sandra Ivy, 66, same address as above.
Thank you

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Whitepages Customer Reviews Overview

Whitepages is an online directory service that provides contact information for individuals and businesses across the United States. It offers users the ability to search for phone numbers, addresses, and other contact details. Additionally, Whitepages provides services such as background checks, identity verification, and public records search, catering to both personal and professional needs. The platform aims to help users find and connect with people, as well as to verify identities and check the background of individuals for security purposes.

Whitepages In-depth Review

In summary: Whitepages is a comprehensive contact and background information provider that stands out for its depth of data and ease of use. While it offers a range of services from contact information to more detailed background checks, users should be aware of the privacy implications and the varying accuracy of the information provided. The platform has both free and paid options, with additional features available for subscribers. Customer service and mobile app functionality are decent, but there are some limitations in international coverage.

Overview of Whitepages: Whitepages is a widely used online directory service that provides contact information, background checks, and various other public record services. It caters to both personal and professional use, offering a way to find contact details, verify identities, and conduct thorough background research on individuals and businesses.

Accuracy of Information: The accuracy of information on Whitepages can vary. While many users report accurate results, there have been instances of outdated or incorrect data. It's important for users to cross-reference information for critical applications.

Ease of Use and Interface: The Whitepages website is user-friendly, with a clean interface that makes it easy to navigate and find the information you're looking for. The search process is straightforward, and results are presented in a clear and organized manner.

Depth and Range of Data Provided: Whitepages offers a significant depth of data, including contact information, property records, and criminal history. The range of data available is one of the service's strong points, providing users with a comprehensive view of the individual or business they are researching.

Privacy and Security Measures: Whitepages claims to take privacy and security seriously, but users should be aware that the site makes personal information accessible to the public. Users can opt out of having their information listed, which is a crucial feature for those concerned about privacy.

Pricing and Subscription Options: Whitepages offers both free and premium services. The free version provides basic contact information, while the premium subscription gives access to more detailed background information. Pricing for premium services can be considered reasonable, but it's important for users to review the subscription details before committing.

Customer Support and Service: Customer support is available through email and a help center. Feedback on the quality of support is mixed, with some users reporting prompt and helpful service and others experiencing slower response times.

Mobile App Availability and Functionality: Whitepages has a mobile app that provides convenient access to the same services available on the website. The app is functional and useful for on-the-go searches, although it may not have all the features of the desktop version.

User Reviews and Testimonials: User reviews of Whitepages are mixed. Some users praise the service for its comprehensive data and ease of use, while others criticize it for inaccuracies and privacy concerns. It's advisable to read through multiple reviews to get a balanced understanding of the service.

Comparison with Competing Services: Compared to other background check and directory services, Whitepages offers a competitive range of data. However, some competing services may provide more up-to-date information or better international coverage.

Frequency of Data Updates: Whitepages does not publicly specify the frequency of its data updates. Users should be aware that this can affect the accuracy of the information provided.

Additional Features and Tools: Whitepages offers additional features such as reverse phone lookup and address search, which can be particularly useful for users looking to identify unknown callers or verify addresses.

Business and Background Checks: The service provides detailed background checks that can be valuable for businesses in the hiring process or for individuals looking to verify the credentials of a professional or personal contact.

International Coverage and Limitations: Whitepages primarily focuses on the United States, and its international coverage is limited. Users looking for information outside of the US may need to seek alternative services with better global reach.

Legal and Ethical Considerations: Whitepages operates within the legal framework of the jurisdictions it serves, but users should be aware of the ethical considerations of accessing and using personal information. It's important to use the service responsibly and in compliance with privacy laws.

Final Verdict and Recommendations: Whitepages is a solid choice for users in need of comprehensive background information within the United States. Its ease of use and range of data make it a valuable resource, but users should approach with caution regarding accuracy and privacy. For those requiring international data or the most current information, exploring other services may be beneficial.

How to file a complaint about Whitepages?

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3. Writing the title:
- Summarize the main issue with Whitepages in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Whitepages, including key areas of concern, any transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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Contact Whitepages customer service

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+1 (206) 973-5100

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