The complaint has been investigated and
resolved to the customer's satisfaction
Westlake Financial21 days to receive refund from insurance check

F Review updated:

Insurance wrote my out a check with Westlake as one of the payees. Westlake tells me to send the check, they where going to endorse the check and send it back. I called back to confirm everything was right they said they where going to cash to check, pay remaining balance of loan and send balance back. They received the check 4/25/14, waited 2 weeks called back they said they have to hold it for 21 business days before they process the check which will be on 5/26/14. but what i dont understand is that the check has cleared and title has been sent out. So, why haven't remaining balance been sent out i really dont understand and they cant give me a good reason. all they can say is they have to wait on check to clear when i have told them the bank on the check says the check all ready cleared, and they would have not sent title if check didnt clear


  • Ta
    Taneil j Jun 18, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I'm unsure if you really had to send the check to Westlake since it came from your insurance. I would never send them anything unless it's my payment.
    I know it can take a few weeks before they send you the remaining money but there are some people on this feed who stated they never received their insurance money back.
    Also if you have not received your title. Consider writing them a letter. Letters has to be answered to.

    0 Votes
  • Mk
    MkStItCh May 09, 2014

    Some checks can come back for Insufficient funds, Third party holds or being Canceled by the writer. This can take up to 3 weeks. They are holding the funds until they are sure it was a good check and it will not come back to them.

    0 Votes

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