CB Investment, Insurance and Financial Western Union Complaints #2-21

Western Union review: Money transfer

Remediios Jones of US

Oct 10, 2026 4:52 am UTC

Verified customer

Featured review

In Oct 7, 2026 I sent $160.00 to my niece in the Philippines. When my niece attempted to get the she was told that the transaction was in progress. On our side the transaction showed the money being sent. On Oct 8, 2026 we checked the system and it showed our transfer was cancelled and refunded back to us. We called Western Union to ask why was our transfer cancelled and they said it was because our niece could not answer some questions. We have transferred money to our niece on numerous occasions with no issue. They also said it would take 5 to 7 business days to receive our refund. That is unsatisfactory. we need our refund ASAP.

Claimed loss: $160.00

Desired outcome: Refund immediately as promised by Western Union

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Western Union Contacts

Western Union phone numbers

1800 812 333

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18%
Confidence score

Ireland

1800 173 833

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Australia

8800 200 2232

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Russia

+1 (800) 102-7111

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India

1800 813 399

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Malaysia

1800 599 959

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Vietnam

+1 (800) 719-8911

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Mexico

+1 (800) 325-6000

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100%
Confidence score

United States

+1 (800) 235-0000

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Canada

+44 800 833 833

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100%
Confidence score

United Kingdom

+61 292 319 729

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Australia

+64 800 005 253

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New Zealand

+43 800 297 579

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Austria

+32 80 099 269

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Belgium

+45 80 826 668

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Denmark

+358 800 523 104

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Finland

+32 26 397 105

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France

+49 698 509 8373

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Germany

+39 800 789 124

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Italy

+31 800 022 8781

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Netherlands

+47 80 018 123

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Norway

+351 800 2643 8750

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Portugal

+34 900 633 633

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Spain

+46 20 202 084

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Sweden

+41 800 562 103

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Switzerland

+90 212 375 5750

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100%
Confidence score

Turkey

+86 400 819 9377

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China

+852 21 179 088

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Hong Kong

+62 213 040 5730

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Indonesia

+63 28 881 200

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100%
Confidence score

Philippines

+966 920 033 663

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Saudi Arabia

+65 63 362 000

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Singapore

+82 798 8521 3000

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South Korea

+886 287 231 040

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Taiwan

+66 21 018 700

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Thailand

+971 800 736 398

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UAE

+54 800 800 3030

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Argentina

+55 800 707 9330

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Brazil

+56 980 010 4476

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Chile

More phone numbers

Western Union emails

customerservice@westernunion.com

100%
Confidence score: 100%

Support

Western Union address

7001 E. Belleview, Denver, Colorado, 80237, United States

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Oct 12, 2026
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