Western Unioncanceled transcation, but money on hold

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a verified customer
Verified customer

My complaint stems from a transaction that was made online on Wednesday April 23rd, wiring money overseas (China). Firstly the transaction amount was for $2, 568, which come to find out is above the limit. And I had to change the amount to $1, 800. Secondly the transaction was made from using my fiancé’s credit card/debit card, after making the transaction, I was asked to call for verification, in which I did, but I was informed that the card holder had to make the call, he did… but was informed that this transaction could not take place because he was not the primary holder of a Western Union account, and the transaction would be cancelled.
I received an email stating that the transcation was cancelled so, I thought the money was still in the account, when I checked the account 3 days later, the money was not there, and I called the bank who informed me that western union still has the money on hold.we proceeded to call Western Union and was informed that our bank (Capital One) was the one holding the money, Western Union also informed us that Capital One is a bank that does not allow them to call or send faxes to release the money. We quickly found out that was not true, by calling back the bank and them giving us the fax number that Western Union needs to use and could have used to release the money. We called Western Union back and informed them of this fax number and asked that a fax be sent to Capital One, in which they blatantly refused to do.
There was no need for them to take the money, especially if after they were not able to send the money, it should have been released immediately or the next day... bottom line, consumers should know that the money is placed in a HOLD state for xxx amount of days.


  • Mi
    miserable by Western Union Feb 07, 2009

    Western Union - Lying, stealing cheaters

    On Friday 30th of January 2009 I have sent money through Cargil Agent in Southall, but the receiver has not received the money, since then I try contacting them (calling over the phone for number of hours, going to the agents for many, many times) but there is no success.
    First they say the person that receive the money should sign, which always he does, the next time they said that he should take the identification which he does, but when he goes to the agent in Islamabad they say I should show my identity card here which I did!!!
    But there is no solution to the problem, now they say my father name is in the black list?????????????? he is 80 years old and in need of respect and help, but with my astonishment the Western Union is just another greedy and fraudulent organisation, just not only for the profit but to make peoples life miserable.

    Could anyone help please, because I am going round the circle, the customer service is also impolite and incompetence, they do not know what to say!!!
    When I ask for the solution no one knows what to do!!!

    Please, Please do not send money through Western Union, they are incompetent bunch of rude, impolite and greedy people that do not care for the decency, humanity of respect of their customers.

    It is about 9 day now but no answer, and every time the reason for blocking the money changes.
    Any ideas please, my father need to pay his rent and desperate for the money, but there is no one to listen?

    Western Union, Is there any human being in that office specially in the head office at all, do you have any respect for decency at all and do you believe in God, or everything is the MONEY?

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