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CB Dental Services Western Dental Services 5929 West Peoria Avenue, Glendale, AZ, 85302, US
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Western Dental Services
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Western Dental Services company logo

Western Dental Services

5929 West Peoria Avenue, Glendale, AZ, 85302, US
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9:00 am - 6:00 pm
Tue
9:00 am - 6:00 pm
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9:00 am - 6:00 pm
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9:00 am - 6:00 pm
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11:29 am EDT

Western Dental Services - customer service - lack of compassion-incompetent

Brought bother kids(son) 15 and (daughter)11 for dental work. Daughter needed three baby teeth pulled and two fillings. She was in the chair less than 7 minutes before being sent back out to waiting room. Dentist Dr Dhillon, refuse to continue treatment because she began to tear up when he gave her two injections that he never even told her he was getting ready to do! Did not talk to her at all. I asked him ifor she panicked or anything and he stated that when she began to cry and decided not to move forward. At this point her mouth was already numb from the two shots he gave her without so much as a heads up. Incompassion-incompetent. He then stated, "I do think do kids. I've been down this road, and it's not worth a lawsuit." What the heck is this guy talking about? I said fine. Requested my money refunded that I had given to the receptionists 15 min prior, and refused to refund it. Said I would have to talk to a manager who would not be available until tuesday. So by now, my son is already in a chair numb, and one of the receptionists calls my cell phone when I left to take my daughter home and the dentist told her to call me and get a statement as to what I planned to speak with the manager about. HE REFUSEDF to continue working on my son until I disclosed what I planneed to say when I contact the manager. He stated that my daughter had to go to a Pediatric dentist and when I asked how to get her into to one of their ped dentists, he said "you can see one if you drive to California." When asking about what they had already billed to my insurance, he said I would have to pay out of pocket for an xray and exam at another office because they would not refund it. This place is a joke. I don't understand if he doesn't do kids like he so rudely stated, then why was it attempted at all?

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