YMCA review: before and after school program

This is my first experience of partnering with the YMCA for their homework services to help assist my child after school care. I'm highly disappointed and frustrated with this program. I have not received any of those homework services being rendered to my daughter. My daughter has been coming home for almost three weeks with incomplete homework. I have made multiple complaints on different occasions to have this resolved. I have requested multiple times to speak with the supervisor over the program. I have also left a voicemail for a different complaint with supervisor about a different issue I had about the program for lack of accountability of my child for hours on one occasion, which has not been followed up nor resolved. I have also spoke to staff to give them specific instructions of how the homework should be complete, which also has not been resolved. This is unacceptable and unprofessional which is a direct reflection of the company.