The complaint has been investigated and
resolved to the customer's satisfactionResolved Wesbank — awfully slow service
resolved to the customer's satisfaction
I requested for a paid up letter on the Wesbank website ref. no 1450477 on the 17 September 2009. I received an email from them saying that it had been authorised and I would receive it soon. I am still waiting to this day. I sent them another email on the 22 September and one again on the 24 September.
I understand that I am at the bottom of their priorities as I am a paid up customer but really now this is unacceptable. With my car being paid up now. I am obviously on the look out for a bank to finance my next car. If this is the kind of service I am getting from them. I will be sure to take my business elsewhere next time.
I have made another request on the site ref. no 1453318. I would really appreciate it if I can get it before close of business tomorrow. Please communicate with me on email as I am currently out of the country, if you even bother to respond.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Nape Manaka,
We have received and reviewed your Complaints Board post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will personally be in touch with you to resolve this matter.
Your reference number is CRS77A67.
Regards,
WesBank Service Resolution