The complaint has been investigated and
resolved to the customer's satisfactionResolved Wells Fargo — wells fargo stole my house!
resolved to the customer's satisfaction
Wells Fargo - www.wellsfargo.com
Back in Nov 2006 the phone calls started, saying that I did not pay my mortgage, as the person on the other end told me this I laughed, well apparently this was no laughing matter. I did pay my mortgage and I even have proof that I paid my mortgage; however they said that they never got payment. I faxed them proof, I spoke to managers, I did everything I could. They said that they would investigate this matter and get back to me. In the mean time the phone calls did NOT stop. Every day they would call, 'Where is your payment?' i would tell them go speak to your manager as I have spoken to them and they said they are investigating the matter.
The phone calls got worst, sometime up to 6 or 7 times a day, it got to the point where I did not want to answer my own phone.
Dec 2006 and now they said I never paid Dec payment either. However again I had proof saying that I did. I went through the same thing again however now they are saying that I am two months behind. I faxed information showing that I paid; they said that they would investigate the matter again.
Jan 2006 and it happened again, this went on from Nov 2006 to Oct 2007. I called Wells Fargo and yelled at them and said you need to find out where my money is going. I have proof several times saying that I have paid yet they kept saying that never received payment.
So I decided to go refinance my house with a different company and get them off my back. Well When I did that, Wells Fargo decided to start legal action to take my house. So when I asked for a final payout from Wells Fargo they said that i owed $230,000.00 on house that was valued at $210,000.00. The new company that was willing to give me a mortgage only approved me for $217,000.00. So I was short $13,000.00. I asked Wells Fargo to please drop some of the interest charges and lawyer fees and they said, 'No'
I did everything in my power to try to get the difference, I could not. Wells Fargo foreclosed on my house as of Oct 10th 2007 and now my 6 year old son, my 9 year old son and my wife and I are homeless.
My kids don't understand what happened, and they keep asking me to try to explain to them what happened, how do you explain to a 6 year boy why he is homeless? We where at the store yesterday buying some bread and my son saw a hot wheels car and asked me I could buy it for him and I had to say no because I have to save every last dime so I can try and find some where else to live. You know whet my son turned to me and said, 'oh yeah I forgot we can't buy anything any more because we are poor.' It broke my heart when he said that, I'm not poor, I'm just homeless.
Thanks Wells Fargo, and you know if i could I would you really foul language while writing this email however if I did that it probably wouldn't get posted. But I will keep it clean so that everyone knows what kind of company you really are.
Wells Fargo, I wouldn't recommend you to anyone on earth even if you where the last financial company on earth.
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