The complaint has been investigated and
resolved to the customer's satisfactionResolved Wells Fargo Home Mortgage / Loss Drafts — poor customer service
resolved to the customer's satisfaction
We have been trying to get Wells Fargo to sign and release our check from State Farm for damages received during Hurricane Irene, on Aug. 27, 2011. We had emergency repairs done in August and still are not able to pay contractor
for those services. It is now the end of October. We cannot proceed on further repairs to our home (holes in roof and ceiling in kitchen, foyer, and living/dining room). We have called them repeatedly and they continue to request more
information. We spent $52 of our own money to fax all State Farm insurance forms and contractor forms to Wells Fargo
on Oct 3, to expedite request. Although we have called them repeatedly, they have never called us with regard to our request for an exception to sign and release our State Farm check. (We were told this would take 3-5 business days) Today, I requested to speak to Anita who is handling (or not handling) our claim. She was unavailable. It is now Oct 28, 2011.