Wells Fargo review: atm withdrawal fraud

I am a wellsfargo account holder. However, a few nights ago I was trying to withdraw cash with my another bank card (once a month $800) at the Wellsfargo Costa Verde, CA branch. After everything was approved (paid the $5 fee), it told me to collect the card. But the atm was so weak that It couldn't push out my card, and the machines started counting down 30s telling me I need to collect my card or else it will eat it... (but my card never came out..) (the atm was broken) I waited at the atm for 20 mins trying to see if my card will come back out, it didn't. So the next morning I went in the Costa Verde, CA branch asking them to get my card back. They opened the atm and there were 8 cards in it... I got my card back and realized the $800 I was trying to withdraw was gone (with $5fee). I sat down to talk to the retail banker, he told me that cash always comes out before card that's why my card is stuck in there (this is not a right statement, card always comes out before cash) (he told me he wonder if it is base on your portfolio sizes..., because his cash always comes out before his card) I had to prove to him using my another bank card that cash always comes out after you collect your card... He was completely ignorant and kept saying it's not Wells Fargo's fault you have to contact your own bank... I proved to him my e-statement from another bank, the cash was taken out. But he just tried to get me out of the office... I'm still on progress trying to get my $800 back (going to ask check security cameras to prove I never collect the cash). This is the worse banking experience I ever had in my life, probably closing all my family wellsfargo accounts because of this incident.
total lost $805