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Wegmans Food Markets Customer Service Phone, Email, Contacts

Wegmans Food Markets
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1.1 174 Reviews

Wegmans Food Markets Complaints Summary

4 Resolved
170 Unresolved
Our verdict: If considering services from Wegmans Food Markets with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wegmans Food Markets reviews & complaints 174

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3:31 pm EST
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Wegmans Food Markets 1/2 ham boneless

I purchased this ham on Christmas Eve for dinner with my family on Christmas Day. This was the most horrible ham; I was embarassed that I had served this! It was fatty and tough and not lean; a lot of redder meat which was gross and a ton of fat. I paid $28.10 for this ham and I am on a limited income so when I decided on a ham this big I felt that there would be leftovers. I don't even want what is leftover.

Can you please reimburse me for this ham? I have always put Wegman's meat above the rest but unfortunately this one did not meet your high standards.

Thank you, Phone #[protected] - Email: [protected]@gmail.com.

Catherien Cinfio

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11:13 pm EST

Wegmans Food Markets chicken from the produce area

I've brought chicken from the woodmore town center in largo MD. I have brought the chicken from the produce section in the past and never had issues. But my issue is the chicken white or dark meat is very tough after you cook it. Never had a problem. What ever hormones you guys are putting in the chicken is messing up the Wegmans brand. I'm throwing away all of the meats from the store after that experience.

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8:52 pm EST

Wegmans Food Markets sushi prepared foods

On Friday, November 22, I purchased a sashimi (sushi) meal from your prepared food department. I also purchased a Container of sushi rice. My boyfriend purchased cooked food. We ate the food upon arriving home ten minutes later and within 6 hours I had stabbing stomach pains followed by vomiting and bloody diarrhea. This continued several times during the night. I continued to have bloody stools or just blood clots from my rectum on Saturday and when it didn't go away on Sunday I checked into the ER. I was admitted and remained in the hospital for 2.5 days with a WBC of 22000 and low hemoglobin, potassium and magnesium and a CT scan showing inflammation of the upper colon. After two days of iv fluids and multiple testing it was determined I suffered from food poisoning. I can only see this resulting from my consumption of the sashimi. I was the only person in my party to have sushi for lunch and the only person to become ill. We each ate toasted English muffins for breakfast. I was just released from the hospital after spending two and a half days, with vital signs and bloodwork returning to close to normal and am still weak.

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2:19 pm EST
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Wegmans Food Markets security/ safety

On 11/19/19 I was eating lunch in Wegmans Cafe and a Loomis employee came in wearing his vest holding a bag and a soda cup. He went over to the soda machine and with 1 hand held the cup and in the other hand held his sandwich and pushed the button for the soda. His weapon was on his right hip and clearly visible. I talked to several staff at Wegmans about what I considered a very serious breach of safety. I was told they were collecting money. Wrong! He was getting lunch. I was told he is just like the police so one of my questions is: did he take an oath to protect and serve me or did he take an "oath" to protect Wegmans money. The front store manager, Tim, who was very professional suggested I contact HQ, which I did and spoke to Terri who told me my complaint is with Loomis and not Wegmans. Talk about passing the buck! I understand they come into a store to collect the money but he was collecting a sandwich and soda and both hands were away not protecting his gun. Wegmans is not the store I thought it was. The safety of their patrons is not a priority and I would think twice about that before going into their stores.

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12:59 am EST

Wegmans Food Markets chicken sandwich at burger bar

Chicken avocado bacon sandwich was made with the fried skin on the chicken. Totally gross. I bit into it and thought it was paper. I opened up the sandwich and pulled the skin off to make it edible. I asked the 3 people at the grill counter if that is normally how they made it. They all said yes. I told them how gross it was. In unison they say "I'm sorry".
Oh yeah, well, that helps. Never again.

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12:09 pm EDT

Wegmans Food Markets meat

I bought few pork ribs at the cherry hill nj wegmans that I had to returned because it smelled like rotten eggs when I open the package. The same thing happened today when I opened organic beef chunk. I'm really disappointed at the meat quality at that store. I really like that store but I will need to unfortunately start shopping somewhere else because of the meat. It happens a lot that the meat stunk. I hope store can do something about it! Thank you

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10:25 am EDT

Wegmans Food Markets prepackaged food

I went to store on saturday between 12pm an 1 pm and I came into get mac and cheese, chickenand mac alfredo and green beans in the large packages and 2 roadter chickens so I got the chickens and then went to get the other food and they only had mac and cheese so after 6 tries to get the men having a fun chat the guy came over and I asked for the alfredo dish and he told me it would take a hour so I went around the store to get other things and came back to the deli area and the guys were back talking again and no food ready so I didnt ask again
When I went to check out I told the mangers by cashier and told her what happened was willing to get the food but I said im leaving will go to another store and thats what I did I went to the pittsford store that is by my daughter's house

So again I came in on sunday and same thing again came in for the prepackaged food mac cheese they had but no lowmane dishes or green dishes
So im thinging I should go to another store were they will have the products im looking for
Both days I was doing family dinners and the prepackaged food is a fast convenient help and wasnt happy had to go to another store to get what I came in for
My email is [protected]@gmail.com

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10:00 am EDT
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Wegmans Food Markets brand of 1/2 and 1/2

Bought a container for the first time with the Wegman's label and I am absolutely sure that the cream portion is less than 1/2 as it should be. After putting it in my coffee, I had to put much more than usual to lighten the coffee. So I tasted it for creaminess and flavor and came up way short of both, the creaminess and the flavor. I think you should call it 1/4 and 3/4. Until you replace it with the 1/2 and 1/2 I am used to drinking, I will be looking for another place to purchase my 1/2 and 1/2 for my coffee.

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9:10 am EDT

Wegmans Food Markets lottery machines

why would you move the lottery machines all the way down by register 1 when most people walk by them and buy on impulse. there is no impulse if you make people work for it. the catering was just fine where it was. I think it is silly to put it where you have it.

also, while I'm on a roll, are you trying to be act like subway in the sub department? why does it take 3 people to make my medium sub. one person gets my bread and mayo and then passes it to the person standing next to them for veggies, then passes it to the meat and cheese person, then packages it up. WOW what a waste of man power. all while the sub line was 6 people deep. I just don't get where are the managers and who is watching the house!

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2:55 pm EDT
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Wegmans Food Markets self check out

I would like to express my utter anger at you placing self-checkout registers inside the Bridgewater store. I am not for them, never will be. You are taking jobs away from people including teens who I see regularly working for this company. I also see some older women and men at the registers.
I go to your store for the products and because the register people are not only good at their jobs, the actually can hold a conversation with you. I have been to this particular store 3 times in the last two weeks and now the lines are twice as long becuase there are less actual customer service people at the registers. If I wanted to go to Walmart I would, I choose Wegman's because it seems like a great "family" store. I hope you will consider removing these self-checkout registers from the store. It takes away from your business.

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8:08 pm EDT

Wegmans Food Markets pharmacy

After no less than 5 attempts I have been trying to get Wegmans's pharmacy to call me when my script is ready. However, it's been absolutely impossible for that to happen. I'm starting to think that it's done purposely. All my information is on file and is correct and has always been . I cannot see why this problem is still occurring. My scripts have been put back on shelf because I have not picked them up because I didn't know that they were ready for me to pick up. I seriously need someone other than the store manager, pharmacy manager and any other store personnel to fix this issue. Thank you

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6:05 pm EDT

Wegmans Food Markets low stock/no stockchase in formula wegmans brand whole wheat bread

This has to be one of the busiest stores in Greece. Throughout the past year, it seems like there are items that are constantly low or out of stock. For example, in the creamer section there is a Silk Brand Hazelnut creamer which has been out for weeks now. The vanilla flavor Quart for Silk Brand has also been out of stock for over a week. In the Bread Section, Wegmans put out on display roughtly a month ago a Gluten Free Mulitgrain Artisan Sandwich Bread by LaBrea Bakery. It must have been a best seller because all of them were sold. Today I grabbed the last one of the white bread today. There has not been any restock. There was an Annie's Brand GF mac and cheese product small box that must be either discontinued or out of stock and it has not been stocked for weeks...will see if it is available somewhere else.

Lastly, Wegmans apparently has decided to use the Strohman Bakery facility to now manufacture their Wegman's 100% Whole Wheat Bread. With that change, the formula of the bread has now changed to add monoglycerides which are NOT healthy. Why does the formula have to change? Certain members of our family have food/dietary restrictions and have been able to eat this bread without issue. Now we have to look for an alternate source that doesn't have all the extra preservatives, etc. It's seems that the bottom line for Wegmans is profit rather than being nutritionally sound and giving all their customers a wide range of options. Instead, limiting these options and choices will force customers to go elsewhere. Disastified customer.

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8:04 pm EDT
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Wegmans Food Markets asking for id to buy alcohol

I' m a 50 years old man.. Last night in that store buy a 6 pack of beer and at the register inmediately was ask to show my id.. I use to be assistant store manager in the competition harris teeter and the policy was any person under 35 must show an id, what is your policy about it, because 3 days before this happen I ate at the restaurant and drinking a glass of wine and nobodu ask me for it and was offer a second glass could be for my color of skin and born in a different country was discriminated at this store?

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5:03 pm EDT

Wegmans Food Markets staff

I have been a long time customer since my working days in Rochester, NY in nineties.
Now as retired person living in NJ, I find your employees need training like in Whole Foods how to talk to customers. Most of your young employees particularly "BLACKS" are way too loud when talking to show up upstairs to eat during their break. For instance talking and face time on their cell phones. There is no place in our Country for such loud mouths. With my European background, I find Americans in particular the younger guys and in particular Blacks are far too loud and are disliked in all over EU particularly in London.

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1:04 pm EDT

Wegmans Food Markets prepared pizza

On Thursday 7/25/19 at approximately 7:30pm, I stopped into the Lyell ave. store to purchase a few items. One of those items was a prepared pizza. I would say that I typically eat the prepared pizzas approximately 2 nights a month. I noticed that all of the pizzas in the display appeared darker than usual and the toppings appeared to be dried out. I ended up purchasing on of the better looking pizzas which I later consumed after cooking per the instructions. The pizza was bland and dry tasting. I also had an upset stomach the next day which may just have been coincidental.

I also stopped into the Pittsford Wegmans on Saturday 7/27/19 at approximately 2:30 pm to get a few things and out of curiosity I looked at the pizzas. All of the pizzas in the display case appeared to be darker looking similar to the ones I had seen 2 days prior in the other store.

This communication is meant to inform you that you may have a problem but also that if this is the new quality of the prepared pizzas I will no longer be purchasing them because of my unsatisfactory experience.

Regards,
Tom Lake

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12:13 pm EDT

Wegmans Food Markets packaging

I spent $ 160.60 today on groceries.
A bottle of hydrogen peroxide leaked all over my bags, getting produce, bakery, and many other items wet. Additionally the ammonia I purchased also leaked all over the ground, because luckily it was on the bottom of my cart. I had no time to return to customer service, and had to proceed home with my damaged parcels.

I hope you perform due diligence and stand by your quality and commitment to your customers.

Thank you .
Eileen Testa

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12:17 pm EDT

Wegmans Food Markets coconut

Hi on 07/21/2019 at 07:03 pm I had purchased a coconut from the Niagara Falls Boulevard branch of Wegmans. On 07/22/2019 when I broke the coconut I realised that the coconut is rotten and cannot be consumed.
The OP# is 402398, RCPT:8321. I request to receive refund for the cost of the coconut.
I am herewith attaching images of the coconut and the bill.

Thanking You
Swati

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3:31 pm EDT

Wegmans Food Markets ridgemont store

Today, I had a demeaning experience at the Ridgemont store. For four years, I shopped at the Canandaigua store, and never had one issue with personnel.

The cashiers refuse to listen when you tell them to pack a bag at a light to medium weight. I have encountered at least four rude ones thus far. Today, one berated me for paying for my order in two transactions.
The women at the customer service desk are very rude, and snap when they feel like it.

Lastly, while I was waiting for the free bus, a worker tried TWICE to remove a bag I had on one of the chairs as it did not fit into my shopping cart.

I think someone to take a good look at the way this store operates.

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4:01 pm EDT
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Wegmans Food Markets produce

I purchase produce at least twice a week. The quality has not been up to it's usual.
In particular, on 6/27 I bought zucchini, apples and a red pepper. All three were spoiled by 6/30.
This is not the first experience like this that I have had in recent months.
I love your store but this is making me rethink where I should get my produce.
I don't know what the resolution would be but felt you needed to be aware.
I shop at the Perinton location.
My email address is [protected]@gmail.com if you wish to give a response.

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7:03 pm EDT

Wegmans Food Markets sub shop tuna fish

On 6/18/19 I went to the Sub Shop in Latta Road in Rochester Ny, hoping for my usual Tuna Fish, and found out that you no longer make your tuna fish, instead you buy tuna fish with celery in it, I dislike celery very much especially in my tuna fish. So I had to pick something else, I was very disappointed. I won't be coming back due to the tuna fish being the only sub I truly enjoy. I hope you can bring it back.

Thank you for your time,
Aryen Ingersoll

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