I will be contacting my credit card company to dispute charges. First, it took forever to install the product. Then, it did not appear to be working. Submitted several support tickets, then main website was down, then the live chat didn't work. Spent $129 for nothing basically. I cancelled at first, after realizing the target device did not have cloud backup. Instead, opted for direct PC installation. It does not seem to work at all, as I indicated. It took forever to install and much bandwidth, via support upon initial installation, using over 6 GB over an hour. I think it has been disabled in my minor daughters computer. Also made service ticket - said I would be sent email confirmation, never sent - TWICE! Thank god for screenshots.
Do not waste your money or time on this product. Very discouraged.