CB Antivirus Software Webroot Complaints #62-81

Webroot review: unauthorized auto renewal

1 comment

pmcclamma of Daytona Beach, US

Nov 07, 2009 10:18 am UTC

Resolved

I received an email on 11/4 stating that my credit card wopuld be charged for $39.95 for auto renewal of Webroot's virus protection for my computer. I tried to contact them by phone and email with no response. There was never even a way to talk to anybody, only automated menus. I have submitted a dispute through my credit card company and alerted them to what I have read regarding others this has happened to. Please do the same if this happens to you; so we can put a stop to fraudulant practices like this.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comments

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ferretag

Byron, US

1 comments

ferretag of Byron, US

Nov 15, 2009 4:31 pm UTC

Same here. They are very difficult to contact. I regard this as fraud and theft, especially when you are not given the means to contact a company rep. I too emailed and used their "opt out" feature, to no avail.

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Webroot phone numbers

+1 (800) 772-9383

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BrightCloud

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San Jose, CA

+1 (858) 652-4470

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San Diego, CA

+44 203 349 2399

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United Kingdom

+353 16 307 604

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Ireland

+61 280 711 900

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Australia

+81 345 886 500

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Webroot emails

communitysupport@webroot.com

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Support

jtran@webroot.com

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it

Webroot address

385 Interlocken Crescent, Suite 800, Broomfield, Colorado, 80021-8062, United States

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