The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Waste Management [WM]Dumpster service

M Nov 07, 2020
This review was posted by
a verified customer
Verified customer

You wrote a review for Waste Management 16 hours ago
1.0 star rating11/6/2020
I am a new customer and I am extremely disappointed with the service and treatment I have received. I saw the CEO on Undercover Boss and he seemed to genuinely care about the business. That is why I decided to go with WM when I needed a new service for my office building.
I signed a contract on 10/7/2020 to set up weekly dumpster service to begin on 10/30. On 10/30 I received a call they were out of dumpsters and I would receive it on 11/2. On 11/2 I received an email with a picture of the delivery of the dumpster. The problem was they delivered it to an incorrect address. It was sent to the wrong city. I immediately called and talked to a customer service rep named Michael. He said they would have it resolved immediately. No call back.
I then called and emailed my sales rep Reyna and gave her the correct address information. She emailed me back Tuesday morning with a picture of my building and asked where to locate the dumpster. See the email below. I then never heard back or received the dumpster.
It is now Friday and I still do not have my dumpster. I have been calling multiple times daily and getting nowhere. Also never received a call back from anyone. I have talked to several customer service reps. They are friendly and polite, take down the info and I then never hear from them.
I spent over 2 hours on the phone just yesterday and still no dumpster today. I talked to a supervisor named Roosevelt. He appears to be trying to help, but is also ineffective.
I am at the end of my patience. Actually way past that point. I have an office building with bags of garbage piling up. Squirrels are now tearing into it. Your company's inability to deliver as promised is creating huge problems for me and I now have to hire a clean up crew. I need a dumpster a week ago!
After talking to Reyna at noon time she told me the soonest we can get a container is Monday. That is not acceptable. Due to your companies inability to meet the terms of the agreement and deliver service starting on 10/30 I have cancelled my contract.

I have never received a call or apology from management. They just keep collecting their paycheck and don't care. Below is the inept sales reps contact info.
Reyna Bojorquez Environmental Solutions Specialist Corporate Sales…

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Waste Management [WM]'s response · Nov 10, 2020

    Max we certainly like to take take a closer look at your concern. Please email your complete service address along with a copy of your post to [email protected] subject line Complaints Board, and we will start working on this immediately.^oj

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.