The complaint has been investigated and
resolved to the customer's satisfactionResolved Walter E. Smithe — Completely dissatisfied company
resolved to the customer's satisfaction
Walter E. Smithe - www.smithe.com
My husband and I have spent over $10,000 at this store and have had the worst experience. Both delivery times, no one has called us to give us a window and we have had to wait home all day. The order dept could not tell us anything!
Secondly, we explained that we absolutely needed our furniture by Oct 1st. The company delivered it the second week in Sept, but unfortunately, one chair was the wrong fabric (although it was correct on my order form). I immediately (within 2 hours of delivery) explained to my sales person that I wanted to either receive the correct chair by October 1st, or cancel the order. You would think that is not an issue since they had to re-order the whole thing. The order processing person, nor my salesperson returned our phone calls for almost a week. I had to track down the store manager, who just put me on the phone with the order department. Finally, my case went to Mr. Smithe himself. He agreed that delivery prior to mid to late October was impossible, but he refused to cancel my order citing small print on the contract that the store is can make mistakes, have defects, etc and the customer cannot do anything to cancel order. You would think that a cancellation of one chair on an order of over $10,000 with an expectation of more to come would be a no-brainer. Maybe it was in the contract, but what about some customer service! Finally, he agreed to give $250 credit. But low and behold, this is only on future orders. What!! I don't want to step foot in this place again, much less purchase something in the future.
I would never recommend this place to someone, and I continue to discourage people from shopping there. Hope the profit on a $1000 chair was worth it Mr. Smithe!