The complaint has been investigated and
resolved to the customer's satisfaction
Walmart Super Storethe express service machine

Wlamart incident report

Today is April 5th time is now 1:25 pm.

Get up this morning to prepare for my closing that I have at 2:00 pm for the purchase of  a property located at 8209 Taylor road, Riverdale GA 30274.

On my way to work I needed to purchase some hair jell and denatured alcohol and get money order for $2000 to go to closing today. So to save time I make a stop at my local Walmart store located on Howell Mill road in Atlanta GA. I walk into Walmart at 11:01 am and go over to the customer service area where I noticed a ATM machine where it is quick service to purchase money orders as well as perform other transactions. So I decided to use the machine. The machine states that the money orders can only be purchased at $500 increments at a time. So I select the option to purchase my first money order of $500. I input $500 in cash which was broken down into $5, and $20 increments. I deposited my cash into the machine and got my first money order of $500 (R202661700296). I received my money order and receipt. Then I follow that transaction with another transaction to purchase $500, which was in increments of $20, $50.I deposit y cash and I received my second $500 money order (R202661700307) and my receipt. Now I go to make my third purchase for another $500 money order and noticed that the machine provides you the option to make multiple purchases in one transaction. So to save time I select to purchase another $500 money order. Now I have a total due of $1001.20. So I put cash into to the machine in increments of $100 bills to complete my purchase. After inputting the cash, a message on the screen pops up and state that for my protection a Walmart associate is need to finish the transaction. So I turned to the customer service rep and ask her to asset me in completing my purchase. The customer service rep comes over to the ATM and enters her code and the machine states that I have exceeded my daily limit. Then the screen goes back to the  home screen as if I was at the beginning stage of my transaction. There were no receipt printed or no money order deployed from the machine. So  the customer service rep call over the customer service supervisor and the cs supervisor pulls a a report from the machine. The machine prints the report and the customer service manager says that the report doesn't show my last transaction for the the 1000 money order that I purchase. The cs supervisor ask another rep to assist him with opening the atm and counting the money within the atm. The cs supervisor count money from the atm and calls for management. So the cs supervisor comes over to me and states the the loss prevention reps were in court and that I would have to wait until they get out of court in order for them to review the security cameras. Well I have a closing at 2 pm. and I'm out of $1000 for my closing. So I asked the cs supervisor to contact the store manager and get him or her to come up to resolve thus problem. I sit and wait 30 minutes for the assistant manager to come up to asset. She comes up and started that they have to go thru procedures tot count all the money and view the video tapes. So it sit and wait while the perform the procedures.  The assistant manager comes out the office and states to me that they counted the money and viewed the report of the transactions on the machine. She now explain to me that the machine states that my first two transactions are cash and that my last transaction was done via debit card which was declined. I  proceed to inform that that I never used a debit card nor did I ever even pull out my wallet to do so. Now I'm realt upset and she informs me that they still need to view the tapes and that would take a day. So I call Atlanta police department to do a incident report. The officer arrives and states to me that the matter is civil and it's a issue between, myself and Walmart. He was not able to write a report. Then a associate form the loss prevention department comes up and try's to explain the same thing that the assistant manager stated that was on the machine journal. I then proceed to gather all the names of the Walmart associates involved and call Walmart corporate offices to make a complaint.

Report completed at 1:59 pm 04/05/2011

Mike caster [protected] or7706451216

Kelley-assistant manager
Damon- customer supervisor
Janece- asset protection [protected] Ext 100
Camay- customer service rep
Shane- asset protection manager

Machine was serviced today. 10:00pm

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