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It was May 15, 2010 and my daughter was sitting on the end of the shopping cart on the underneath ledge, I was at the shelf choosen a food item, when I heard her screech I turned around to see her finger bleeding. She had rolled the shopping cart over her finger and ripped her fingernail down to the first knuckle. I went to the front immediately to take her to the bathroom to check the severity of this. Once I determined that she needed medical attention I proceeded to the register closest to the bathroom to let the cashier know I had to leave my cart becuase of my daughter's finger. She had seen me with my 10 month old and my four year old go into the bathroom and had already called for a manager and assistant to help take care of my daughter.
The Co-manager on duty that night was very kind and took the appropriate information and his assistant help bandage my daughter so the bleeding could be controlled. He asked if I was going to seek medical attention. I said yes he said ok and wrote down where I was sending her and told me that he was going to file a claim, which they have to do anyways, but said that someone would call me with a claim number and information on how to obtain coverage for the medical bills I was going to obtain.
This sounds like everything went well...wrong! No one called me the next day to see how she was doing. I had to call that Monday to speak to not the manager but a security personnel who explained the claim needed filed and someone would be calling me. I waited till the end of that week into the beginning of the next week. CAlled again and was told someone should have called you. I was told they would get a hold of CMI, claims management, and get someone to call. Another week went by and no one called again. I made an appearance and it was on the holiday weekend and was told by the security personnel not the manager, who I asked for, that she wouldn't be able to get anyone to call me until the end of the week after the holiday.
I then filed a complaint at the head office and received a phone call from Brian at Walmart stating that they can't control the time frame it takes for CMI to call people. He said I have to call and see what the hold up is. He gave me the number. They didn't even have any notes regarding my daughters status, which I gave to Walmart on a weekly basis, considering I had to call and try to see what the hold up was. The CMI took my name, number and address and said someone would be assigned and call me back.
I have been playing phone tag with Misty at CMI since then and I finally spoke to her today June 16, 2010 and I explained the situation. She stated that Walmart only has coverage for accidents when it is their fault not because of the negligence of the parents/guardians. Negligent! she told me I should have had my four year old in the shopping cart seat! what where my 10 month old was. She then told me I should have been watching her better. She explained when her kids were younger she watched them closely. ASked me if I expected a Walmart associate to walk with me to watch my child while I shop to ensure she doesn't have an accident. I then said it isn't like there are kid friendly shopping carts available and she then continued to tell me that Walmart didn't have to supply shopping carts. WHAT! I asked if you expect consumers to shop at Walmart what the hell are they supposed to use to carry their items in. No answer.
I told Misty that I didn't pursue getting information from Walmart because I thought they were at fault. She stated well then why are you calling. I stated because the co-manager stated Walmart would take care of it. She then stated what was his name. I couldn't recall but I explained to her his description and she already knew what store number 1804 so she would call and ask him if that is what he said. Then she would have to speak to her team lead because they don't pay for accidents because a child was doing something they shouldn't have been doing.
At this point I was disgusted! First I am told that I am not a responsible parent, I am 32 years old and have been a caregiver of not only my children but as an occupation for several years, but that Walmart doesn't have to supply shopping carts. Well I am glad we got that straightened out...
Not one person spoke to me with concern or compassion with my daughter's unfortunate event. The only person that was nice was the gal at head office who took my complaint down.
I have been going to that Walmart for 5 years and have been treated by their eye doctor for 5 years. I will NEVER, i mean NEVER set foot in that WAlmart again. I haven't even begun to start my complaints and enforce that something be done.
So parents beware don't bring your small children to a WAlmart and remember that if they run out of shopping carts well I guess they don't really have to supply you with them anyways!
I CANT BELIEVE THEY DID THAT! you should have not been treated that way! they owe you big time!
Such are the lives of the Dumb and Dumber.
Well DUH...
That place in the cart is not for passengers.
Original Posters wife: Top quote youMy ten month old was sitting in the basket, so "That left the bottom of the cart for my four year old". I don't think so! Have you ever heard of walking? Any one should know you don't let a child lay under the bottom shelf of a shopping cart! Anyone who does so, it being negligent and is completely at fault for their child's accident! If you have more than one child, the older one just has to walk, or you push 2 carts!
Do yourself and your husband a favor. STOP POSTING. YOU ARE ONLY MAKING YOURSELVES LOOK STUPID! First of all, do not let your child sit under the cart. It is for dog food and cases of bottled water. Second of all, do not let your child sit or stand in the basket of the cart. It is for purchases, not children. Unless Wal-Mart is selling kids now, there is no reason for one to be there. Third of all, do not blame Wal-Mart for an injury sustained by your child while you were NOT watching her. If anyone should be charged, it should be you. You sound like a complete ### who never should have reproduced. The carts aren't defective, your brain is.
Um i dont know anything about that and im a cashier
You know, I grew up with siblings 7, 10, and 13 years younger than me. I remember shopping with my mom, and my 3 year old brother pulled on the side of the cart and tryed standing on it after my mother repeatedly kept telling him to knock it off. The cart flipped on top of him, causing him to have a busted nose, a cut face, bloody fat lip, and a chipped tooth. Immediately the manager and a worker were on us, making sure he was okay and when they said something about filing for a claim, my mom told them 'No, it's my fault because I'm his mother, and his fault for not listening." Kids do dumb things, and parents, well it's called parenting for a reason. People just need to learn how to do it. Letting your kids run off is unacceptable. Letting them wander among strangers that think and do only god knows what, is dangerous. Blaming someone else because you don't know how to control your kids is stupid. And you are right, Wal-Mart does not have to supply carts. They are there for our convience. The only thing they have to supply legally, is a public restroom. There is no case for a kid getting hurt unless something falls off of a shelf and breaks a leg or arm and whatever randomly. You put your kids in the cart, against what they tell you and you expect them sympathize? That's just dumb. They warned you. I'm sure you are one of those parents that people just roll their eyes at when they see you coming in, or walking up to their line. Learn to control your kids, be a better mother, and stop blaming people for your mistakes. You will learn that life is actually not as bad as you make it out to be.
Everyone that has commented on here is an idiot b/c this is obviously a made up story. People are soooooo dumb!
lol @ lilydarling...the sad thing is, I bet that has happened!
A lawyer won't take this case because he knows he will lose. I despise those parents that let their children *wander off* and then take a while after they are paged to go pick them up...don't you worry about your children? I wouldn't let them out of my sight! It's this type of attitude that makes the kids these days selfish and lack common sense. I recently heard a story of how a mother lost her little child in the store and when they found him, he was being raped by an older man in the back of an aisle...so watch your kids.
Also, I completely hate Wal-Mart and what they stand for...lower wages for women, discrimination, and promoting sweat shops in foreign countries. This is a store to be boycotted to say the least. I don't shop there.
You're not trying hard enough. You need to sit your 4 year old on the roof of your car and then get into a car accident. Then you can sue the car company for having a defective car!
You should watch your kids . Dont treat the like dog food ( the bottom of the cart is where dog food or bottle water goes, [censored]... not your 4 year old) .
she rolled the cart over her own finger.
its your fault. sue yourself.
I know how it is. One time at the zoo I put my kid in with the lions and it attacked him, the zoo wouldnt take the blame for it, that was ridiculous.
SURE SURE... YOULL PROBABLY HEAD RIGHT OVER TO KMART AND YOUR [censored] KID WILL ROLL THE CART OVER HERE FINGER AGAIN... WHAT A DUMB KID AND EVEN DUMBER PARENT
Since when is it the store or the manufacturer of the cart's fault if the parents fail to read the warnings on the carts which state that only children under a certain weight and height is suppose to be in the seat and no one is suppose to be in the basket part of the cart or any other part of the cart such as the under parts of the cart.
THEY ARE TROLLS... HERES THE PROOF! megans4... if you click on her name, it show that she has 20 something comments... someone complained about being grabbed by security at walmart while pregnant... this megans4, who is supposidly the wife of the guy who wrote THIS complaint, supposidly has a 10 month old, and a 4 year old. but in her comments on the other complaint, she says shes pregnant with her first... LIAR!
I just had an issue today with Walmart with my own small child.
" My child's foot got stuck in the grocery cart at walmart. It took 3 manager peoples and three regular workers and a bolt cutter to get her out.
And she's okay now. She's going to have a pretty big bruise around her right ankle, but that's about it. We were grocery shopping and everything was fine for about 45 minutes, and then Jonathon says, "Oh my god dude!" and I look ...down and see that SOMEHOW she's stuck her foot in between the little bars beside the leg hole. (kind like -> |__||, her foot was in the small part.) So we try to pop the foot out of the hole, but it's obviously hurting her each time we try. Then we're getting frustrated so I suggest we go to a department and ask them to call a manager. We end up in jewelery and the old lady is like "Oh my goodness!" And calls for a manager, and an assistant manager lady and a CSM (?) lady comes over and we try to use some lotion. All that managed to do was get them and Azalea on slippery and smell goody. Azalea is pretty calm this entire time except when we're trying to slip her foot out, it was pretty amazing. Then they called for ANOTHER manager, and this tall guy manager and another dept. manager come over and the tall one says, "Oh, I know! We'll use the bolt cutters!" So he calls yet another guy to come bring the bolt cutters over and we're attracting a small crowd at this point. Finally the last guy comes over with the bolt cutters (and a shopping cart guy for some reason) and he has an expression on his face like he's terrified. Well, they end up cutting one of the bars off, but had some difficulty doing that. The bar wasn't wanting to come off so they had to twist and shake it some which meant that it was tightening up on Azalea's poor little ankle and that's when she really began bawling, but by that time it was all over and she settled quickly."
They never asked me to fill out a complaint or anything. I was too caught up in making sure my daughter was okay to even think about it. At our Walmart the seatbelts are almost always broken too.
Okay, if you look at the carts carefully, you can only put one child in a cart and it is actually facing you and has a little seatbelt thing going on. I always put the youngest one in that seat and push the toddler in a stroller when we go shopping. I still don't like the idea of having to put things in a cart with a child that may be hazardous.
I agree with all the comments above. I'm sorry but you have to take responsibility of your children. I have a three year old and a one year old and I have the one year old in the cart and my three year old right beside me holding the side of the cart. If not the holding my hand. Yes it's tough to do but I do it for their safety. Them falling out of a cart is not a defective cart if the child was standing up. As someone who has worked retail (not a Walmart) I was bombarded with stupid parents who just assume that we're their to babysit. If you don't keep an eye on your children it's your fault. If the wheel broke off the cart and that caused it to fall over then I can see it being a defect of the cart. If your daughter hadn't been playing with the cart and her fingers on the floor then she wouldn't have got hurt. Honestly if it was my kid (and I'll admit their just learning so kids do what we know are stupid things but they don't) I would tell him flat out "you're not going to do that again are ya?" You both need to take responsibility for your children and stop expecting others to take care of them. You brought them into the world and you need to protect them. They are the most precious gifts in the world and if they end up hurt because of your stupidity because you're not teaching them then that's your fault not Walmarts!
I'll admit I don't like the customer service I get from there allot of the time but my children have never got hurt because of "defective carts". If they start standing in carts and playing with the bottom of carts then I snap at them right away. My kids never leave my sight because I have the hand of my oldest and another hand on my cart. I never leave my children unattended with the cart. When I need to put something in the cart I get my oldest's help "lifting" it so that he doesn't get bored and start acting up.
And let me tell you as a breastfeeding mom when my youngest was 10 months (and my oldest 2.) Even while feeding my youngest on the boob and my oldest walking around the store with me (it's called multitasking) I was still able to keep sure that he had my pant loop while we walked. Take responsibility for your children is all I gotta say.
So I am completely amazed about the comment of your kid wondering around Walmart unsupervised and falling off a ladder. Then they page you and it takes you 15 minuted to pick her up? What in the hell is wrong with you! Security is for shoplifters and employees are to run the store, not babysit your kid. I would be in a panic if my child wondered away for that long in a big store like that!
this parent may not have been very responsible with her child but I am tired of walmart and other large companies giving customers the run around in hopes they will just get tired and give up.
Okay so like seriously! I'm thinking about calling child services! You are obviously unfit to be a parent if you let your kid hurt herself this many times in the same fashion! You deserve to have your tubes tied and then shot!
You, madam or sir, are part of what is wrong with this country. You accept no responsibility for your actions, expect others to pick up the tab on everything, and have an inflated sense of martydom. Even your subsequent emails ask that people not harass you. You consider an opposing opinion harassment? What...do you live in some communist commune out in the Ozarks?
Understand this. No matter what your ambulance chasing lawyer tells you...no matter what you tell yourself...and no matter if Walmart actually pays you (NOT out of an admission of guilt but just b/c you're causing them a minor inconvience and it might be less expensive to just dole out a small check)...I think it's very clear that anyone with common sense knows that you are NOT entitled to that money. It even has a picture on the shopping cart seat of where your child is NOT to be. Illustrated for those who, like yourself, seem to be unable or unwilling to read or know as a parent that you don't have small kids with small fingers mere inches from metal, rolling wheels. Are you a bad parent for having this happen? No, people make mistakes. But you are reprehensible in your pursuit that someone else should shell out for your error. The only fault Walmart is guilty of is not doing an IQ or morality test on its customers before allowing them to shop in their stores.
I tell you what OP, I have two children myself and when they were young I would not let them sit on the bottom of the cart. My youngest would be in the seat in front securely strapped in and my eldest would be walking beside me or I would get those car type of carts where he could sit safely, again securely strapped and I could shop quite easily. When they got restless or bored then I would take them over the snack shop and they could get out of the cart and into a booster seat in a booth and my youngest would be in my lap. No problem and never any injuries happened. Walmart should only pay damages if it truly is a defective cart and there is no good substitute for good parenting. A good parent tries to prevent injuries and not seat their child anywhere it could pose a danger.
wow i never heard of such stupid parenting is this a joke!
meagan, although you try to have a good aguement about the baby being in the seated part of the so called "defective cart" all stores have carts that are for parents who have more then 1 child they either have the ones that have a car part that sit 2 extra kids (as you claimed your husband having) or the ones that simply has 2 extra seats all have seat belts or straps. These carts still have the normal seat and grocery areas. P.S The last time I checked shopping carts are made for you to put your groceries in and as far as I know the groceries dont fall out of the carts nor does the dog food on the bottom of the cart get stuck under the wheels and get run over so the whole cart being defected crap you tried to spin on it doesn't fly here. You are both horrible parents and should have your kids taken away from you before something more serious happenes to them.
looks like money grabbing parents. Rather than have their kid secured where they should be, they let them sit under the cart like a bag of dog food. then they want to blame the store because they were not properly supervising their kid and the kid hurt themself doing something that would never had happened if they were seated properly. maybe walmart's should have called child protective services and had the kids removed from you for their own safety
wow two children to watch what would happen if there was more the cart would flip over. You people make me sick you dont let a four year old child lay on the bottom of the cart then cry because they got hurt. Your at fault if the child couldn't sit in the cart get another one or let them walk i see other parents with more children handle that better
First of all, I ask you all to stop harassing my husband. This is the second time my daughter got her finger stuck hurt from their defective carts. Second of all my husband was treated like a bad parent, just as I was. I don't know if you guys know how to read, however my husband sat my ten month old at the top of the cart, and that left the bottom of the cart for my four year old. Also don't blame my husband my four year old was the foolish one for making the same mistake twice by running over her own finger. I would have thought that she had learned her lesson from the first time. This makes me wonder if the child is really mine, because no one in my family was ever this slow. Perhaps they switched babies at the hospital?
This was not the only accident. Another time my child was standing in the cart, and the went to get a toy and she fell out of the cart. Again I was blamed when their carts were defective.
They could at least pay the medical bills, however they claim it is not their fault since the child was not supervised and was in the bottom of the cart where she should not be.
I have contacted a lawyer for this, however they are scared to challenge Wal-mart and have told me since they have signs on the buggy and in parking lots and near the cart coral about how to properly seat your child, that I have no case. I have talked to six different lawyers and they are all saying the same ###. They are afraid to take on a big company. One lawyer even threatened to call CPS on my husband and I because they think we are more concerned about getting money than our children. They think we are creating these accidents on purpose since my child got her finger stuck and cut twice, fell out of the cart once, and fell off a ladder.
Let me tell you about the ladder story. I was feeding my then nine month old son. My daugher was getting restless, and wondered off. There was a toy she wanted so she went to the toy department and climbed a ladder(which should have been put away). She fell off the ladder and had a gash on her head. She was taken to the front where they were paging me. I was feeding my child so I could not pick up my child right away. I figured she was in safe hands since they had her at the front. Wrong, they were about to call the police since I did not pick up my daughter right away. They said it was 20 minutes. I told them it was a lie it was only 15 minutes. Also when one of the employees noticed she was wandering off why did they not tell me, or tell her to go back and stay with mommy. I am not a bad parent. I was concentrated on feeding an infant. They told me that I had to keep an eye out for my child. One of their smart mouth workers told me about the missing children pictures they had outside and how someone could have grabbed my daughter. (well isn't security supposed to protect my daughter.)
Please stop harassing my husband. Like he said in the letter he had two children, and the ten month was already in the cart. The shopping part of the cart was filled with stuff we planned to buy, our daughter was tired and the only place she could sit was at the bottom. Do you workers paid to post her by the manager expect my husband to shop, at the same time and carry my four year old. Seriously people get a life instead of inslulting my husband and my parenting.
Let me get this straight. You are upset with Walmart because an outside company named CMI wont pay a medical claim for your little girl who rolled a shopping cart over her own finger while sitting on the metal shelf under the shopping cart?