Waffle House review: Store appearance, food quality

Waffle House #2204 246 Davis Road, Augusta, Georgia 30907

September 7, 2023 6:49pm check # 23695

On September 7 at approximately 630pm My wife and I went to the above location for dinner. We observed that there was 4 staff members working and yet there were two tables that needed to be cleaned. The only customers in the restaurant was a woman and her young son.

We were immediately seated and offered drinks. Upon returning with our drinks she took our order writing down the details of our order. I ordered the All Star plate that came out quickly without any errors to the order.

My wife ordered the Texas Bacon Patty Melt with no onions hash browns scattered. Her order came out directly after mine arrived. The sandwich however had onions. We asked that the sandwich be remade with no onions. The waitress removed the sandwich and returned to the cook.

After several minutes the waitress returned with a new sandwich. this sandwich had overcook/ extra crisp "burnt" bacon. nothing like the original sandwich. My wife removed the bacon and ate her sausage and cheese sandwich.

We were extremely disappointed mostly that the sandwich came overcooked and after my meal. We asked that the sandwich be removed from the bill which was done without to much fuss. While leaving we observed that none of the tables that were dirty on our arrival had been cleaned nor the 5 place settings at the counter. Two of the staff were enjoying their food while still standing at the front counter which I thought was a little odd.

This is not the quality or level of excellence that we have enjoyed for decades.

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