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Waffle House

Waffle House review: Service

M
Author of the review
8:03 am UTC

I went into the Waffle House right before night shift got off. There were two night shift workers who were very friendly. While the cook was cooking my food the daytime manager came in and degraded both employees in front of me. The employees said they had to excuse her because she was 7 months pregnant and that she was really a nice person. I was very offended it was too early in the morning for nothing but negativity. Once I received my food and my second cup of coffee the night shift crew left. And that was the end of my service, upon completing my second cup of coffee I waited 30 minutes for someone to come and asked me if I'd like another cup. There were at least six morning shift employees that have came in including the manager none of which spoke to me and I was the only customer when everyone came in. What I left the Waffle House there were two customers sitting at the counter. I was not spoken to I was not told goodbye nor was I offered another cup of coffee. I paid $16 to eat here and I don't think a third cup of coffee was unreasonable. A friendly hello from some of the other employees would have been lovely as well.

Desired outcome: Service improvement for the next customer

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Waffle House is ranked 33 among 57 companies in the Fast Food Chains category